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ConnectWise and Supabase integration

Plan how ConnectWise and Supabase should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.

  • Scope your workflow with an integration engineer
  • Review the systems, records, and updates you need

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Proposed workflow

Company reporting workflow

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting eventA change involving ConnectWise Companies or the proposed company table in Supabase needs a defined result in the other system.

  1. Start with ConnectWise Companies and the proposed company table in Supabase. Use the record-matching and field-ownership rules from your mapping worksheet.

  2. Resolve parent organizations, business units, and currency references before dependent transactions.

  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

What to verifyUse two organizations with similar names and one with multiple business units. Verify that an update reaches the intended entity only.

Review records and field ownership

Proposed record relationships

Records to connect

Use these examples to define record matching and field ownership for your technical review.

Download the mapping worksheet

CSV · No email required

Example record relationships between ConnectWise and Supabase
ConnectWise recordSupabase recordRecord matchingField ownership
CompaniesProposed record; confirm Stacksync object support.Reporting datasetProposed company tableProposed table; choose its name and schema.Retain the source company ID and the destination customer/company ID. Separate legal entities, subsidiaries, and business units; a shared name or web domain is insufficient.Assign ownership separately for relationship details and finance-controlled billing details.
ContactsProposed record; confirm Stacksync object support.Reporting datasetProposed contact tableProposed table; choose its name and schema.Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.Keep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.
OpportunitiesProposed record; confirm Stacksync object support.Reporting datasetProposed deal or opportunity tableProposed table; choose its name and schema.Keep the opportunity/deal ID separate from any later order or invoice ID.The sales process owns qualification and stage changes; downstream financial records have their own state and approval rules.

These relationships do not establish connector availability. Review the required connection and record operations with Stacksync.

Record coverage to review

Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.

ConnectWise

Connection and object support require review

Record types to review with Stacksync

Record typesCoverage and requirements
  • Companies
  • Contacts
  • Service Tickets
  • Opportunities
  • Agreements
  • Projects
Confirm support for this record type and the direction you need.

Discuss ConnectWise requirements

Supabase

Connection and object support require review

Record types to review with Stacksync

Record typesCoverage and requirements
  • Tables
  • Views
  • Schemas
  • auth.users
  • Row Level Security Policies
  • JSONB Columns
Confirm support for this record type and the direction you need.

Discuss Supabase requirements

Connection essentials

Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.

View setup requirements and limits
Connection requirementConnectWiseSupabase
Integration interfaceREST APIDirect PostgreSQL wire protocol connection, plus an auto-generated REST API (PostgREST)
AuthenticationConfirm the credentials, API plan, and permissions required for ConnectWise.Confirm the credentials, API plan, and permissions required for Supabase.
Change detectionConfirm how Stacksync detects changes for this connector and the objects you need.Confirm how Stacksync detects changes for this connector and the objects you need.
Read accessConfirm with StacksyncConfirm with Stacksync
Write accessConfirm with StacksyncConfirm with Stacksync

Enterprise controls

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Explore security controls

Compliance and data transfers

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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  • CCPA
  • DPF US-EU-UK-CH

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Record-level recovery

Inspect sync errors and use retry and revert controls to resolve failed updates.

Read the recovery guide

Implementation

Technical reference

Review setup, record relationships, testing, and recovery for your implementation.

Authentication, permissions and API limits

Connection requirements and limits

ConnectWise
Integration interface
REST API
Authentication
Confirm the credentials, API plan, and permissions required for ConnectWise.
Change detection
Confirm how Stacksync detects changes for this connector and the objects you need.
Read access
Confirm with Stacksync
Write access
Confirm with Stacksync
Setup requirements
  • Identify the ConnectWise account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for ConnectWise, including read/write support, authentication, and initial-load limits.
Limitations to check
  • Confirm Stacksync support for ConnectWise and the record types your workflow needs.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
Supabase
Integration interface
Direct PostgreSQL wire protocol connection, plus an auto-generated REST API (PostgREST)
Authentication
Confirm the credentials, API plan, and permissions required for Supabase.
Change detection
Confirm how Stacksync detects changes for this connector and the objects you need.
Read access
Confirm with Stacksync
Write access
Confirm with Stacksync
Setup requirements
  • Identify the Supabase account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for Supabase, including read/write support, authentication, and initial-load limits.
Limitations to check
  • Confirm Stacksync support for Supabase and the record types your workflow needs.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.

Prepare ConnectWise and Supabase access

Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.

ConnectWise setup checklist
  • Identify the ConnectWise account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for ConnectWise, including read/write support, authentication, and initial-load limits.
Supabase setup checklist
  • Identify the Supabase account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for Supabase, including read/write support, authentication, and initial-load limits.
Prepare to go live

Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.

Use the ConnectWise and Supabase planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.

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Record identity and field ownership

Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.

Download the mapping worksheet · CSV, no email required

Reporting dataset

Companies / Proposed company table in Supabase (choose its name)

Plan a company dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Retain the source company ID and the destination customer/company ID. Separate legal entities, subsidiaries, and business units; a shared name or web domain is insufficient.
Field ownership
Assign ownership separately for relationship details and finance-controlled billing details.

Fields to include

  • Source record ID
  • Legal or display name
  • Business-unit reference
  • Lifecycle status
Record dependencies
Resolve parent organizations, business units, and currency references before dependent transactions.
Validation
Use two organizations with similar names and one with multiple business units. Verify that an update reaches the intended entity only.
Recovery
Repair the cross-system ID relationship before retrying dependent records; do not merge companies solely to remove a sync error.

Reporting dataset

Contacts / Proposed contact table in Supabase (choose its name)

Plan a contact dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.
Field ownership
Keep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.

Fields to include

  • Source person ID
  • Display name
  • Email address
  • Organization reference
  • Consent state
Record dependencies
Resolve the organization relationship and any owner or consent references required by the destination.
Validation
Test an email change, two records sharing an email, and a person associated with multiple organizations.
Recovery
Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

Reporting dataset

Opportunities / Proposed deal or opportunity table in Supabase (choose its name)

Plan a deal or opportunity dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Keep the opportunity/deal ID separate from any later order or invoice ID.
Field ownership
The sales process owns qualification and stage changes; downstream financial records have their own state and approval rules.

Fields to include

  • Source deal ID
  • Stage
  • Amount and currency
  • Expected close date
  • Company reference
Record dependencies
Map the customer and sales pipeline before the opportunity; map stage values deliberately.
Validation
Test a reopened won deal, a stage with no destination equivalent, and an amount using a different currency.
Recovery
Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

Reporting dataset

Invoices / Proposed customer invoice table in Supabase (choose its name)

Plan a customer invoice dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Retain the invoice ID, issuer/legal entity, and original order reference; invoice numbers alone may overlap.
Field ownership
The financial system owns posting and accounting treatment. A posted invoice may need a credit or adjustment process instead of an overwrite.

Fields to include

  • Source invoice ID
  • Customer or supplier reference
  • Line totals
  • Currency
  • Posting/payment status
Record dependencies
Resolve the customer or supplier, account codes, tax, currency, and accounting period before posting.
Validation
Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.
Recovery
Determine whether a transaction posted before retrying. Follow the approved adjustment process for posted records.

Reporting dataset

Service Tickets / Proposed support case or ticket table in Supabase (choose its name)

Plan a support case or ticket dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Retain the ticket ID and distinguish parent tickets, follow-ups, and merged cases.
Field ownership
Agree which queue controls status and assignee; keep private comments distinct from public replies.

Fields to include

  • Source ticket ID
  • Requester reference
  • Status
  • Priority
  • Assigned team
Record dependencies
Resolve requester, organization, team, and status references before ticket updates.
Validation
Test a merged ticket, a private note, a reopened case, and an attachment with restricted access.
Recovery
Check whether a reply or notification was already sent before replaying ticket actions.

Reporting dataset

Projects / Proposed project or workspace table in Supabase (choose its name)

Plan a project or workspace dataset while preserving its source meaning.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

ConnectWise
Object support to establish
Supabase
Your database schema
Record identity
Keep the project ID and organization/workspace context; a project title is not a stable key.
Field ownership
Separate operational project state from access membership and financial project codes.

Fields to include

  • Source project ID
  • Workspace reference
  • Name
  • Owner
  • Lifecycle status
Record dependencies
Resolve workspace, owner, and any customer or budget references.
Validation
Test duplicate project names in different workspaces and an archived project with open tasks.
Recovery
Correct workspace and parent references before retrying dependent tasks.

Compare integration approaches

Choose a method around one example record and the update your business needs. Use Companies / Proposed company table in Supabase (choose its name) to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.

Stacksync managed sync

Best fit
Review compatibility with a Stacksync engineer using an example of the records and updates you need.
Operating responsibility
Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose
Check record matching: Retain the source company ID and the destination customer/company ID. Separate legal entities, subsidiaries, and business units; a shared name or web domain is insufficient. Verify field coverage, deletion handling, and how changes are detected.

Native vendor integration

Best fit
A vendor-built integration may fit if it supports your ConnectWise and Supabase record types.
Operating responsibility
Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose
First check whether either vendor offers this integration. If available, verify Companies / Proposed company table in Supabase (choose its name), update direction, account tier, and related-record handling.

Custom API or workflow

Best fit
Consider when ConnectWise and Supabase need a transformation, approval, or action outside a direct record sync.
Operating responsibility
Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose
Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery.

File or scheduled snapshot

Best fit
Consider for a one-time ConnectWise / Supabase migration or a reporting need with an explicit freshness window.
Operating responsibility
Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose
Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.

Workflow scenarios and expected results

Company reporting workflow

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Companies or Proposed company table in Supabase (choose its name) record needs a defined result in the other system.

  1. Start with ConnectWise Companies and Supabase Proposed company table in Supabase (choose its name). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Resolve parent organizations, business units, and currency references before dependent transactions.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Use two organizations with similar names and one with multiple business units. Verify that an update reaches the intended entity only.

If it fails: Repair the cross-system ID relationship before retrying dependent records; do not merge companies solely to remove a sync error.

Contact reporting workflow

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Contacts or Proposed contact table in Supabase (choose its name) record needs a defined result in the other system.

  1. Start with ConnectWise Contacts and Supabase Proposed contact table in Supabase (choose its name). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Resolve the organization relationship and any owner or consent references required by the destination.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test an email change, two records sharing an email, and a person associated with multiple organizations.

If it fails: Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

Deal or opportunity reporting workflow

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Opportunities or Proposed deal or opportunity table in Supabase (choose its name) record needs a defined result in the other system.

  1. Start with ConnectWise Opportunities and Supabase Proposed deal or opportunity table in Supabase (choose its name). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Map the customer and sales pipeline before the opportunity; map stage values deliberately.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test a reopened won deal, a stage with no destination equivalent, and an amount using a different currency.

If it fails: Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

Define an explicit handoff between ConnectWise and Supabase

This is an evaluation scenario; connector and operation support require confirmation.

Starting event: A business event involving Companies or Contacts needs a defined response involving a selected destination dataset.

  1. Document what the source event means and which destination record or action should respond. A similar name does not establish a shared entity.
  2. Retain separate IDs and choose whether the destination is a report, a new work item, or a change to an existing record.
  3. Assign an approval owner and a duplicate-detection rule before running an action. Use a custom workflow only after its endpoint support is confirmed.

Expected result: An example input has an unambiguous destination and expected result; repeated delivery produces only the intended change.

If it fails: Resolve missing identity or ambiguous business meaning before retrying; route unsupported operations to the implementation owner.

Initial load and acceptance testing

Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.

Companies / Proposed company table in Supabase (choose its name)

Test case

Use two organizations with similar names and one with multiple business units. Verify that an update reaches the intended entity only.

Expected result

The expected company relationship is preserved with no duplicate action or unintended write.

Contacts / Proposed contact table in Supabase (choose its name)

Test case

Test an email change, two records sharing an email, and a person associated with multiple organizations.

Expected result

The expected contact relationship is preserved with no duplicate action or unintended write.

Opportunities / Proposed deal or opportunity table in Supabase (choose its name)

Test case

Test a reopened won deal, a stage with no destination equivalent, and an amount using a different currency.

Expected result

The expected deal or opportunity relationship is preserved with no duplicate action or unintended write.

Invoices / Proposed customer invoice table in Supabase (choose its name)

Test case

Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.

Expected result

The expected customer invoice relationship is preserved with no duplicate action or unintended write.

Direction and permissions

Test case

Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.

Expected result

Only an approved, supported direction and permitted fields are written.

Freshness and reconciliation

Test case

Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.

Expected result

The process meets its agreed freshness target and reconciliation has no unexplained differences.

Failed updates, retries and recovery

Start with the failed record and the destination error, then inspect the source value, field requirements, and access.

Rejected or repeated company change

Investigate

Inspect ConnectWise Companies and Supabase Proposed company table in Supabase (choose its name), their IDs, and the destination error.

Next action

Repair the cross-system ID relationship before retrying dependent records; do not merge companies solely to remove a sync error.

Rejected or repeated contact change

Investigate

Inspect ConnectWise Contacts and Supabase Proposed contact table in Supabase (choose its name), their IDs, and the destination error.

Next action

Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

Rejected or repeated deal or opportunity change

Investigate

Inspect ConnectWise Opportunities and Supabase Proposed deal or opportunity table in Supabase (choose its name), their IDs, and the destination error.

Next action

Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

A record type or update is unavailable

Investigate

Check the ConnectWise and Supabase connector guides, account permissions, and any operations marked On Request.

Next action

Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.

Source and destination disagree after a retry

Investigate

Compare current source values, destination validation, identity mappings, and any side effects already completed.

Next action

Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.

Read the Stacksync issues dashboard guide for retry and revert behavior.

Change detection and update delivery

How updates move between ConnectWise and Supabase

See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.

ConnectWise Supabase Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Supabase.

Supabase ConnectWise Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in ConnectWise.

Update timing and record limits
  • Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ

ConnectWise and Supabase integration FAQ

Next step

Plan your integration with an engineer

Walk through your ConnectWise and Supabase records, field mappings, and requirements with an integration engineer.