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Business productivity ⇄ Security and identity

ConnectWise to Jumpcloud integration — real-time, two-way sync

Keep ConnectWise and Jumpcloud in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect ConnectWise and Jumpcloud

Keep the users, groups, and profile details that ConnectWise and Jumpcloud share consistent in real time, so who can work in ConnectWise always matches who your directory in Jumpcloud says belongs there.

Jumpcloud is where a company records who its people are: their accounts, the groups and roles they hold, and the attributes attached to each one. ConnectWise is where a slice of those same people do their work, as agents, members, or seats, and every one of them needs a matching account with the right access. When a directory and a productivity tool are maintained by hand, someone added, moved, or offboarded in one becomes a stale entry in the other within the hour.

Stacksync syncs Projects, Time Entries, Invoices, Configurations in ConnectWise with Applications (SSO), Policies, Commands, Directory Insights events in Jumpcloud bi-directionally and in real time. A user created, renamed, moved between groups, or deactivated in either system updates the matching record in the other within seconds, with field-level mapping and conflict resolution in place of CSV uploads and nightly IT batch jobs.

That matters most at the edges of employment. When both systems agree on who has an account, which groups they belong to, and whether they are still active, granting access on day one and revoking it on the last day stops being a manual checklist that trails the directory.

Common use cases

  • 01 Sync time entries to payroll or BI tools for utilization analysis across technicians.
  • 02 Sync ConnectWise companies and contacts with a CRM so sales and service teams work from the same account list.
  • 03 Read Directory Insights events into Postgres or a warehouse for access reviews, login analytics, and SOC 2 audit evidence beyond JumpCloud's retention window.
  • 04 Read Systems and System Group memberships into a database for device inventory, patch reporting, and conditional-access analysis.

Common sync patterns

Keep profile attributes current

A person's name, email, department, manager, or phone number corrected in either system updates the other, so the productivity tool shows the same details the directory holds of record.

Mirror group and role membership

Moving a user between groups or roles in Jumpcloud updates their team, permission set, or seat in ConnectWise, so what someone can do reflects where they sit in the directory.

One record per person

People matched across both systems on email or an external ID stay linked, so every account and action in ConnectWise ties back to the right identity in Jumpcloud.

What you can sync between ConnectWise and Jumpcloud

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

ConnectWise objects Jumpcloud objects How this pairing syncs
Service Tickets Support and service desk tickets, including status, board, and priority fields. Directory Insights events Audit stream of logins and admin actions across SSO, LDAP, RADIUS, systems, and MDM; read-only, queried by POST and used as the change feed and SIEM source. Service Tickets is specific to ConnectWise and Directory Insights events to Jumpcloud — each maps to any object or custom field on the other side.
Opportunities Sales pipeline records synced to CRMs for forecasting and handoff. System Users (Users) Directory user accounts (email, username, attributes, status, MFA, group and app bindings); full CRUD via the v1 /systemusers API - create, update, activate or suspend, and delete to match an HR or identity source. Opportunities is specific to ConnectWise and System Users (Users) to Jumpcloud — each maps to any object or custom field on the other side.
Agreements Recurring contracts and managed-service agreements used for billing reconciliation. User Groups User groups that grant app, LDAP, and RADIUS access; created, updated, and deleted via v2 /usergroups, with membership managed through the graph association endpoints. Agreements is specific to ConnectWise and User Groups to Jumpcloud — each maps to any object or custom field on the other side.
Projects Project and phase records synced for delivery tracking outside the PSA. Systems (devices) Enrolled macOS, Windows, and Linux machines running the JumpCloud agent; agent-enrolled, so the API reads, updates, and deletes systems for inventory and management rather than creating them. Projects is specific to ConnectWise and Systems (devices) to Jumpcloud — each maps to any object or custom field on the other side.
Time Entries Logged technician time, often exported for payroll and invoicing checks. System Groups Device groups used to scope policies, commands, and access; full CRUD via v2 /systemgroups, with systems bound and unbound through association endpoints. Time Entries is specific to ConnectWise and System Groups to Jumpcloud — each maps to any object or custom field on the other side.
Invoices Billing records reconciled against accounting systems. Applications (SSO) SAML and OIDC SSO app configs; read via v2 /applications and their user/group assignments created and removed to control who can reach each connected app. Invoices is specific to ConnectWise and Applications (SSO) to Jumpcloud — each maps to any object or custom field on the other side.

How changes propagate between ConnectWise and Jumpcloud

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

ConnectWise Jumpcloud Sub-second propagation

DetectionConnectWise notifies Stacksync of record changes through webhook events. Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields.

DeliveryEach detected change is written to Jumpcloud through its API, with automatic retries and rate-limit backoff.

Jumpcloud ConnectWise Sub-second propagation

DetectionJumpcloud notifies Stacksync of record changes through webhook events. No database-style change log.

DeliveryEach detected change is written to ConnectWise through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • ConnectWise: Subject to the platform's API rate limits per company and integration.
  • Jumpcloud: JumpCloud rate-limits API requests and returns HTTP 429 (Rate limit exceeded) when a client sends requests too quickly; its guidance is to back off and retry at a lower rate. Specific per-minute ceilings are not published, and the Directory Insights API is metered separately. Webhook deliveries are retried three times with exponential backoff on 5xx, 408, or 429 responses.
What ships with ConnectWise ⇄ Jumpcloud

Connect ConnectWise and Jumpcloud for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ConnectWise–Jumpcloud connection.

Real-time

Two-way sync

Changes in ConnectWise or Jumpcloud instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever ConnectWise or Jumpcloud data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single ConnectWise or Jumpcloud record.

Observability

Monitoring

Track your ConnectWise ⇄ Jumpcloud sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between ConnectWise and Jumpcloud.

How the ConnectWise and Jumpcloud connectors work

ConnectWise

Integration surface
REST API
Authentication
Public/private API key pair for an API member, combined with a registered clientId, sent via Basic authentication
Change detection
Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits per company and integration

Jumpcloud

Integration surface
JumpCloud REST API - v1 (console.jumpcloud.com/api) for Systems, System Users, and Commands; v2 (/api/v2) for User Groups, System Groups, Applications, Policies, and resource associations; plus the Directory Insights API (api.jumpcloud.com/insights/directory/v1/events) and Webhook Channels for outbound events.
Authentication
Admin API key sent in the x-api-key header (keys are prefixed jca_, generated in the console with a 30-365 day expiry, and disabled for admins by default until enabled); an x-org-id header scopes calls to a single organization for MSP multi-tenant admins. System Context authorization (HMAC-signed) also exists for agent-run calls.
Change detection
No database-style change log. The Directory Insights API is queried by POST for login and admin events across SSO, LDAP, RADIUS, systems, MDM, and directory services - including the association_change event that records user-to-group and policy-to-device membership changes; Webhook Channels tied to Insights Rules POST JSON to a registered endpoint for near-real-time triggers.
Capabilities
read · write · webhooks
Rate limits
JumpCloud rate-limits API requests and returns HTTP 429 (Rate limit exceeded) when a client sends requests too quickly; its guidance is to back off and retry at a lower rate. Specific per-minute ceilings are not published, and the Directory Insights API is metered separately. Webhook deliveries are retried three times with exponential backoff on 5xx, 408, or 429 responses.
How it works

How to connect ConnectWise to Jumpcloud — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate ConnectWise and Jumpcloud with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    ConnectWise connected
    Jumpcloud connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the ConnectWise and Jumpcloud objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · ConnectWise ⇄ Jumpcloud
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    ConnectWise Jumpcloud
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

ConnectWise and Jumpcloud integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
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CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 497 integrations available for ConnectWise and Jumpcloud.

Popular · 7 of 497
All ConnectWise integrations All Jumpcloud integrations Browse all integrations
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