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Business productivity ⇄ Human resources

ConnectWise to D2l Brightspace integration — real-time, two-way sync

Keep ConnectWise and D2l Brightspace in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect ConnectWise and D2l Brightspace

Keep the people, teams, and status that ConnectWise and D2l Brightspace share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in ConnectWise keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. D2l Brightspace is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Members, Activities, Companies, Contacts in ConnectWise with Quizzes, Assignments (Dropbox), Groups and Sections, Users in D2l Brightspace bi-directionally and in real time. A person added, moved, or offboarded in D2l Brightspace creates or updates the matching user in ConnectWise within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where ConnectWise captures details of its own, such as a corrected contact or a login identity, those can flow back to D2l Brightspace in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Mirror service tickets into a data warehouse or operations database for SLA and workload reporting.
  • 02 Push closed-won opportunities from the CRM into ConnectWise to kick off agreements and onboarding projects.
  • 03 Sync Assignment (Dropbox) submissions and feedback into a reporting database or downstream review tool.
  • 04 Two-way sync of Users and Enrollments between Brightspace and an SIS or HRIS so new learners and their course rosters stay aligned without manual CSV imports.

Common sync patterns

Where ConnectWise routes or assigns work by person: assignments follow the org

When someone changes teams or managers in D2l Brightspace, the queues, ownership, or approvals in ConnectWise update to match, so work reaches whoever holds the role now.

Onboarding: access ready on day one

A new hire recorded in D2l Brightspace creates the matching user in ConnectWise with the right team and manager already set, so people can start working without waiting on a provisioning ticket.

Offboarding: no standing access after a departure

When someone is marked as leaving in D2l Brightspace, the matching account in ConnectWise is deactivated or flagged, so departures do not leave open access behind.

What you can sync between ConnectWise and D2l Brightspace

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

ConnectWise objects D2l Brightspace objects How this pairing syncs
Time Entries Logged technician time, often exported for payroll and invoicing checks. Grades Grade objects, categories, schemes, and per-user grade values in the Learning Environment (le) component; values can be read out and written back onto the gradebook. Time Entries is specific to ConnectWise and Grades to D2l Brightspace — each maps to any object or custom field on the other side.
Invoices Billing records reconciled against accounting systems. Content (Modules, Topics, and User Progress) Course content structure plus per-user completion; progress is read into a warehouse and topics can be created and updated via the API. Invoices is specific to ConnectWise and Content (Modules, Topics, and User Progress) to D2l Brightspace — each maps to any object or custom field on the other side.
Configurations Managed devices and assets tied to companies, useful for asset inventory syncs. Quizzes Quiz objects and per-user attempts and results; attempt data is read out for engagement and completion analytics. Configurations is specific to ConnectWise and Quizzes to D2l Brightspace — each maps to any object or custom field on the other side.
Members Internal users and technicians referenced by tickets and time entries. Assignments (Dropbox) Dropbox folders, submissions, and feedback; submission and evaluation data is read into reporting systems and feedback can be written back. Members is specific to ConnectWise and Assignments (Dropbox) to D2l Brightspace — each maps to any object or custom field on the other side.
Activities Sales and service activity records synced for engagement reporting. Groups and Sections Group categories, groups, and section membership within an org unit; enrollments are read and written to keep cohort assignments aligned. Activities is specific to ConnectWise and Groups and Sections to D2l Brightspace — each maps to any object or custom field on the other side.
Companies Client and prospect account records that anchor most other PSA data in a sync. Users User accounts in the Learning Platform (lp) component; created, read, updated, and deleted through the Valence API and typically synced two-way with an SIS or HRIS. Companies is specific to ConnectWise and Users to D2l Brightspace — each maps to any object or custom field on the other side.

How changes propagate between ConnectWise and D2l Brightspace

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

ConnectWise D2l Brightspace Sub-second propagation

DetectionConnectWise notifies Stacksync of record changes through webhook events. Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields.

DeliveryEach detected change is written to D2l Brightspace through its API, with automatic retries and rate-limit backoff.

D2l Brightspace ConnectWise Sub-second propagation

DetectionD2l Brightspace notifies Stacksync of record changes through webhook events. Polling Valence endpoints with date/bookmark filters, differential Brightspace Data Sets (BDS) bulk exports for changed rows via the Data Hub, and.

DeliveryEach detected change is written to ConnectWise through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • ConnectWise: Subject to the platform's API rate limits per company and integration.
  • D2l Brightspace: Per-caller token-bucket credit scheme; each route costs credits, responses carry X-Rate-Limit-Remaining, and over-quota calls return HTTP 429. D2L can adjust per-route credit costs.
What ships with ConnectWise ⇄ D2l Brightspace

Connect ConnectWise and D2l Brightspace for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ConnectWise–D2l Brightspace connection.

Real-time

Two-way sync

Changes in ConnectWise or D2l Brightspace instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever ConnectWise or D2l Brightspace data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single ConnectWise or D2l Brightspace record.

Observability

Monitoring

Track your ConnectWise ⇄ D2l Brightspace sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between ConnectWise and D2l Brightspace.

How the ConnectWise and D2l Brightspace connectors work

ConnectWise

Integration surface
REST API
Authentication
Public/private API key pair for an API member, combined with a registered clientId, sent via Basic authentication
Change detection
Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits per company and integration

D2l Brightspace

Integration surface
Brightspace (Valence) REST API split into independently-versioned Learning Platform (lp) and Learning Environment (le) components, plus the Data Hub / Data Export Framework and Brightspace Data Streams
Authentication
OAuth 2.0 authorization-code grant against the D2L auth service (auth.brightspace.com); a registered app holds a client ID and secret with per-scope grants (group:resource:action, e.g. users:userdata:read), short-lived access tokens, and refresh tokens
Change detection
Polling Valence endpoints with date/bookmark filters, differential Brightspace Data Sets (BDS) bulk exports for changed rows via the Data Hub, and Brightspace Data Streams webhooks (xAPI activity events) for near-real-time signals
Capabilities
read · write · webhooks
Rate limits
Per-caller token-bucket credit scheme; each route costs credits, responses carry X-Rate-Limit-Remaining, and over-quota calls return HTTP 429. D2L can adjust per-route credit costs.
D2l Brightspace setup guide
How it works

How to connect ConnectWise to D2l Brightspace — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate ConnectWise and D2l Brightspace with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    ConnectWise connected
    D2l Brightspace connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the ConnectWise and D2l Brightspace objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · ConnectWise ⇄ D2l Brightspace
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    ConnectWise D2l Brightspace
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

ConnectWise and D2l Brightspace integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 396 integrations available for ConnectWise and D2l Brightspace.

Popular · 5 of 396
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