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Data warehouse ⇄ CRM

Cloudera Data Platform to Gladly integration — real-time, two-way sync

Keep Cloudera Data Platform and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Cloudera Data Platform and Gladly

Sync Gladly into Cloudera Data Platform continuously and push warehouse results back onto CRM records, one two-way connection instead of two pipelines.

The CRM feeds the warehouse and the warehouse should feed the CRM: relationship data flows one way, and computed scores, segments, and customer context flow back. Most teams build the first half as a batch pipeline and never quite get to the second.

Stacksync does both with one connection. Tasks, Customer profiles, Conversations, Conversation items from Gladly land in Cloudera Data Platform as live tables, updated within seconds, and columns computed in Cloudera Data Platform write back to fields in Gladly. There is no separate ETL and reverse-ETL stack to stitch together and no jobs to babysit.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Consolidate tables from on-prem and cloud CDP environments into a single cloud warehouse target.
  • Sync curated CDP tables into an operational Postgres so applications query a low-latency copy instead of hitting the cluster.

Cleanup that sticks

Deduplication and normalization done in Cloudera Data Platform can be written back, so warehouse-side cleanup actually fixes the CRM.

CRM analytics on live data

Accounts, contacts, and activity from Gladly are queryable in Cloudera Data Platform moments after they change, so dashboards stop lagging the reality they describe.

Scores and segments back on the record

Lead scores, churn risk, or usage segments computed in Cloudera Data Platform appear as fields in Gladly, where the people working accounts actually see them.

What you can sync between Cloudera Data Platform and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Cloudera Data Platform objects Gladly objects
Kudu tables Storage engine tables that support row-level inserts, updates, and deletes. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Iceberg tables Open table format tables in newer CDP versions, with snapshot metadata usable for incremental reads. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Views SQL views that can present curated, sync-ready projections of raw lake data. Agents User records used to attribute work in CX analytics.
Partitions Table partitions (often by date) that incremental extraction jobs use to scope reads. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Object store / HDFS files Underlying Parquet or ORC files on HDFS or cloud storage backing the tables. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Databases Logical namespaces in the shared Hive Metastore that group tables for access control and syncs. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
What ships with Cloudera Data Platform ⇄ Gladly

Connect Cloudera Data Platform and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Cloudera Data Platform–Gladly connection.

Real-time

Two-way sync

Changes in Cloudera Data Platform or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Cloudera Data Platform or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Cloudera Data Platform or Gladly record.

Observability

Monitoring

Track your Cloudera Data Platform ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Cloudera Data Platform and Gladly.

How the Cloudera Data Platform and Gladly connectors work

Cloudera Data Platform

Integration surface
JDBC/ODBC over Hive and Impala SQL endpoints, plus REST management APIs
Authentication
Kerberos, LDAP, or workload user credentials, often brokered through the Knox gateway
Change detection
Polling via SQL on timestamp or partition columns; no consumer-facing change feed
Capabilities
read · write
Rate limits
Constrained by cluster capacity and admission control rather than API rate limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Cloudera Data Platform to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Cloudera Data Platform and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Cloudera Data Platform connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Cloudera Data Platform and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Cloudera Data Platform ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Cloudera Data Platform Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Cloudera Data Platform and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Cloudera Data Platform and Gladly.

Popular · 8 of 386
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