Real-time
Two-way sync
Changes in Close or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Close to ServiceNow integration — real-time, two-way sync
Keep Close and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Close and ServiceNow
Sync what happens in ServiceNow with the customer records in Close, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ServiceNow holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Knowledge Articles, Custom Tables, Incidents, Change Requests in ServiceNow to Users, Smart Views, Leads, Contacts in Close with bi-directional, real-time sync. Activity and record changes in ServiceNow update the matching contact or account in Close, and CRM data flows the other way wherever ServiceNow can store and use it.
Common use cases
- 01 Keep CMDB configuration items aligned with asset inventories and cloud resource databases
- 02 Sync sys_user records with the HR system or identity provider so assignment groups stay accurate
- 03 Push call, SMS, and email activity data into a warehouse for rep performance and outreach-cadence analysis.
- 04 Write product usage or firmographic data from an internal database onto Close lead custom fields to prioritize follow-up.
Common sync patterns
Where ServiceNow handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Close, so sales sees open issues before the next call.
Where ServiceNow supplies contact or company data
Enriched fields land directly on records in Close, and refreshes keep them from going stale.
Where ServiceNow can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Close sync into ServiceNow, so people working there have the context without switching tools.
What you can sync between Close and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Close objects | ServiceNow objects | How this pairing syncs | |
|---|---|---|---|
| Tasks Follow-up items assigned to users; synced for workload and SLA reporting. | Tasks The base task table that incidents, changes, and requests extend. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Smart Views Saved lead searches that can scope which records a segment-based sync pulls. | Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. | Smart Views is specific to Close and Service Catalog Requests to ServiceNow — each maps to any object or custom field on the other side. | |
| Leads The top-level record in Close; represents a company and holds its contacts, opportunities, and activity history. | Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. | Leads is specific to Close and Configuration Items (CMDB) to ServiceNow — each maps to any object or custom field on the other side. | |
| Contacts People nested under a lead, with emails and phone numbers used for outreach syncs. | Users and Groups Sys_user and group tables synced with HR systems and identity providers. | Contacts is specific to Close and Users and Groups to ServiceNow — each maps to any object or custom field on the other side. | |
| Opportunities Deal records with value, confidence, and status; commonly synced to reporting and billing systems. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | Opportunities is specific to Close and Knowledge Articles to ServiceNow — each maps to any object or custom field on the other side. | |
| Activities Calls, emails, SMS, notes, and meetings logged against a lead; the source for engagement analytics. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | Activities is specific to Close and Custom Tables to ServiceNow — each maps to any object or custom field on the other side. |
How changes propagate between Close and ServiceNow
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Close ServiceNow Sub-second propagation
DetectionClose notifies Stacksync of record changes through webhook events. Webhook subscriptions for record events, with polling on date_updated fields for backfills.
DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.
ServiceNow Close Interval-based propagation
DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.
DeliveryEach detected change is written to Close through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Close: Subject to per-endpoint rate limits communicated in response headers.
- ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
What ships with Close ⇄ ServiceNow
Connect Close and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Close–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Close or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Close or ServiceNow record.
Observability
Monitoring
Track your Close ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Close and ServiceNow.
How the Close and ServiceNow connectors work
Close
- Integration surface
- REST API
- Authentication
- API key (sent via HTTP Basic auth)
- Change detection
- Webhook subscriptions for record events, with polling on date_updated fields for backfills
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-endpoint rate limits communicated in response headers
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Close to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Close and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Close
connected
ServiceNow
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Close and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Close ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Close ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Close and ServiceNow integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Close and ServiceNow: authenticate both systems, choose the objects to sync (such as Close's Tasks and Smart Views), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Close and ServiceNow: Where ServiceNow handles support or shared inboxes; Where ServiceNow supplies contact or company data; Where ServiceNow can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Close, so sales sees open issues before the next call.
-
Close: REST API. Authentication: API key (sent via HTTP Basic auth). ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Stacksync manages authentication, retries, and rate limits on both sides.
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ServiceNow: Reference fields return sys_ids by default; the sysparm_display_value parameter switches to human-readable values, which affects field mapping. Close: Custom fields are addressed by stable ids rather than display names, so field mappings survive renames. Stacksync's field mapping accounts for these differences between Close and ServiceNow without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Close and ServiceNow records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Close and ServiceNow connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Close–ServiceNow integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 508 integrations available for Close and ServiceNow.
Popular · 8 of 508
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Close ⇄ Full Enrich -
Close ⇄ Google Sheets -
Close ⇄ Klaviyo -
Close ⇄ Lemlist -
ServiceNow ⇄ Chorusai -
ServiceNow ⇄ Clari -
ServiceNow ⇄ Dun And Bradstreet -
ServiceNow ⇄ Seismic
No integrations match .
