Real-time
Two-way sync
Changes in Chorusai or Manhattan Associates WMS instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Chorusai to Manhattan Associates WMS integration — real-time, two-way sync
Keep Chorusai and Manhattan Associates WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Chorusai and Manhattan Associates WMS
Close the gap between front office and back office: Chorusai and Manhattan Associates WMS share customers and status in real time, in both directions.
Chorusai holds the customer relationship; Manhattan Associates WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Deals, Scorecards, Moments, Playlists in Chorusai with Inventory, Items, Shipments & LPNs, Receipts in Manhattan Associates WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Read the Deals associated with each conversation to attribute call activity to open opportunities in a BI model.
- 02 Upload externally recorded dialer or web-conference audio into Chorus as Recordings so it gets transcribed and analyzed like native calls.
- 03 Feed labor and throughput data into analytics tools for DC performance reporting.
- 04 Release orders from the ERP or OMS into the WMS and sync status back as they are waved, picked, and shipped.
Common sync patterns
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Manhattan Associates WMS manages people and org data: keep Chorusai aligned
Owners, territories, and org structure informed by Manhattan Associates WMS stay current in Chorusai.
Where Manhattan Associates WMS handles order-to-cash: closed-won flows through
A deal won in Chorusai creates or updates the customer in Manhattan Associates WMS with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Chorusai and Manhattan Associates WMS
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Chorusai objects | Manhattan Associates WMS objects | How this pairing syncs | |
|---|---|---|---|
| Playlists Curated collections of Moments and Recordings; created and managed to share coaching examples across teams. | Items Item master and packaging data kept consistent with the ERP catalog. | Playlists is specific to Chorusai and Items to Manhattan Associates WMS — each maps to any object or custom field on the other side. | |
| Engagements Meetings and dialer calls, the core record; filterable by date_time, participants, and processing_state, and polled incrementally to read conversation activity out. | Shipments & LPNs Ship confirmations, cartons, and tracking pushed back to order sources. | Engagements is specific to Chorusai and Shipments & LPNs to Manhattan Associates WMS — each maps to any object or custom field on the other side. | |
| Recordings (Conversations) The recorded call with utterances, transcript, thumbnails, and metrics; read for analysis and uploaded or deleted through the API. | Receipts Receiving transactions reconciled against POs in the ERP. | Recordings (Conversations) is specific to Chorusai and Receipts to Manhattan Associates WMS — each maps to any object or custom field on the other side. | |
| Users Chorus users with roles and team membership; read to map engagement owners and participants to CRM and warehouse identities. | Locations & Zones Facility topology referenced when interpreting inventory positions. | Users is specific to Chorusai and Locations & Zones to Manhattan Associates WMS — each maps to any object or custom field on the other side. | |
| Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Returns Return receipts synced so upstream systems reflect disposition and restock. | Trackers is specific to Chorusai and Returns to Manhattan Associates WMS — each maps to any object or custom field on the other side. | |
| Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Appointments Dock scheduling data coordinated with carriers and yard systems. | Deals is specific to Chorusai and Appointments to Manhattan Associates WMS — each maps to any object or custom field on the other side. |
How changes propagate between Chorusai and Manhattan Associates WMS
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Chorusai Manhattan Associates WMS Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Manhattan Associates WMS through its API, with automatic retries and rate-limit backoff.
Manhattan Associates WMS Chorusai Interval-based propagation
DetectionStacksync polls Manhattan Associates WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
What ships with Chorusai ⇄ Manhattan Associates WMS
Connect Chorusai and Manhattan Associates WMS for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chorusai–Manhattan Associates WMS connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Chorusai or Manhattan Associates WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Chorusai or Manhattan Associates WMS record.
Observability
Monitoring
Track your Chorusai ⇄ Manhattan Associates WMS sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Chorusai and Manhattan Associates WMS.
How the Chorusai and Manhattan Associates WMS connectors work
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
Manhattan Associates WMS
- Integration surface
- REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
- Authentication
- OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
- Change detection
- Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
- Capabilities
- read · write
How it works
How to connect Chorusai to Manhattan Associates WMS — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Chorusai and Manhattan Associates WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Chorusai
connected
Manhattan Associates WMS
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Chorusai and Manhattan Associates WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Chorusai ⇄ Manhattan Associates WMSCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Chorusai Manhattan Associates WMSCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Chorusai and Manhattan Associates WMS integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Chorusai and Manhattan Associates WMS: authenticate both systems, choose the objects to sync (such as Chorusai's Playlists and Engagements), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Chorusai and Manhattan Associates WMS connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Chorusai–Manhattan Associates WMS integration in-house.
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Yes — Stacksync ships production-grade connectors for both Chorusai and Manhattan Associates WMS. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Chorusai: Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC. On Manhattan Associates WMS: Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Chorusai side: Deals, Scorecards, Moments, Playlists, plus custom fields where Chorusai exposes them. On the Manhattan Associates WMS side: Inventory, Items, Shipments & LPNs, Receipts. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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