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E-commerce ⇄ CRM

Channelengine to Salesloft integration — real-time, two-way sync

Keep Channelengine and Salesloft in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Channelengine and Salesloft

Keep the customers and orders that Salesloft and Channelengine share aligned in real time, so sales works from live purchase history and the store works from current account details.

Salesloft holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Channelengine runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links People, Accounts, Cadences, Cadence Memberships in Salesloft to Cancellations, Backorders, Order documents, Orders in Channelengine with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Sync people, cadence memberships, and outcomes into a warehouse so RevOps can report on sequence performance next to pipeline data.
  • 02 Auto-enroll leads into cadences when a row in an enrichment database meets a scoring condition.
  • 03 Load Orders and Returns into Postgres or a warehouse for marketplace sales, fulfillment, and margin reporting without manual CSV exports.
  • 04 Push product content from a PIM, ERP, or database into ChannelEngine's Products endpoint so listings stay current across every connected marketplace.

Common sync patterns

New buyers become CRM records

A customer created in Channelengine creates or updates the matching contact or account in Salesloft, so first-time and repeat buyers land in the relationship system without a manual import.

Contact and address details stay consistent

An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.

Where Salesloft segments customers: status travels to the store record

Lifecycle stage, tier, or account owner set in Salesloft syncs onto the customer record in Channelengine, so the buying side can act on how the relationship is classified.

What you can sync between Channelengine and Salesloft

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Channelengine objects Salesloft objects How this pairing syncs
Shipments Fulfillment records; write with POST /v2/shipments to mark an order shipped with tracking, read with GET /v2/shipments. Pushed back from a warehouse or ERP so marketplaces update the buyer. Accounts Company records mirrored from the CRM for account-based workflows. Shipments is specific to Channelengine and Accounts to Salesloft — each maps to any object or custom field on the other side.
Returns Marketplace- and merchant-initiated returns; read via GET /v2/returns and created with POST /v2/returns. Synced two-way so customer-service and finance systems reconcile with the ERP. Cadences Multi-step outreach sequences that people are enrolled in and reported on. Returns is specific to Channelengine and Cadences to Salesloft — each maps to any object or custom field on the other side.
Cancellations Order cancellations; create with POST /v2/cancellations and read with GET /v2/cancellations. Written when stock is unavailable and read back for reconciliation. Cadence Memberships Enrollment records linking a person to a cadence step and status. Cancellations is specific to Channelengine and Cadence Memberships to Salesloft — each maps to any object or custom field on the other side.
Backorders Records marking part of an order as temporarily out of stock; create with POST /v2/backorders and read with GET /v2/backorders by merchant reference or since a date. Emails Sent and received email activity with engagement metadata, synced out for analytics. Backorders is specific to Channelengine and Emails to Salesloft — each maps to any object or custom field on the other side.
Order documents Invoices and other order documents; retrieved as a paginated, filterable list via GET /v2/orders/documents for finance and archiving systems. Read-only. Calls Logged call activity with dispositions and recordings metadata. Order documents is specific to Channelengine and Calls to Salesloft — each maps to any object or custom field on the other side.
Orders Marketplace and merchant-fulfilled orders; read via GET /v2/orders and GET /v2/orders/new (status NEW), then acknowledged with POST /v2/orders/acknowledge so later shipment, return, and cancellation calls can reference them. Tasks Rep to-dos created and completed within cadences. Orders is specific to Channelengine and Tasks to Salesloft — each maps to any object or custom field on the other side.

How changes propagate between Channelengine and Salesloft

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Channelengine Salesloft Sub-second propagation

DetectionChannelengine notifies Stacksync of record changes through webhook events. Webhooks fire on order creation and on return and shipment/cancellation changes.

DeliveryEach detected change is written to Salesloft through its API, with automatic retries and rate-limit backoff.

Salesloft Channelengine Sub-second propagation

DetectionSalesloft notifies Stacksync of record changes through webhook events. Webhook event subscriptions plus polling on updated_at timestamps.

DeliveryEach detected change is written to Channelengine through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Channelengine: Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
  • Salesloft: Subject to the platform's per-minute API rate limits.
What ships with Channelengine ⇄ Salesloft

Connect Channelengine and Salesloft for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Channelengine–Salesloft connection.

Real-time

Two-way sync

Changes in Channelengine or Salesloft instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Channelengine or Salesloft data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Channelengine or Salesloft record.

Observability

Monitoring

Track your Channelengine ⇄ Salesloft sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Channelengine and Salesloft.

How the Channelengine and Salesloft connectors work

Channelengine

Integration surface
REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api
Authentication
API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs
Change detection
Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new
Capabilities
read · write · webhooks
Rate limits
Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.

Salesloft

Integration surface
REST API (v2)
Authentication
OAuth 2.0
Change detection
Webhook event subscriptions plus polling on updated_at timestamps
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's per-minute API rate limits
How it works

How to connect Channelengine to Salesloft — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Channelengine and Salesloft with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Channelengine connected
    Salesloft connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Channelengine and Salesloft objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Channelengine ⇄ Salesloft
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Channelengine Salesloft
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Channelengine and Salesloft integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
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CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 367 integrations available for Channelengine and Salesloft.

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