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ERP ⇄ CRM

Cetec ERP to Gladly integration — real-time, two-way sync

Keep Cetec ERP and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Cetec ERP and Gladly

Close the gap between front office and back office: Gladly and Cetec ERP share customers and status in real time, in both directions.

Gladly holds the customer relationship; Cetec ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Agents, Topics, Tasks, Customer profiles in Gladly with Sales orders, Purchase orders, Work orders, Invoices in Cetec ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror inventory and work order status into a database for customer delivery-date reporting.
  • Push invoices from Cetec into an external accounting or consolidation system.

Where Cetec ERP handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Cetec ERP with clean data, so fulfillment and invoicing start without re-entry.

Where Cetec ERP is the finance system of record: money status on the account

Invoice and payment state from Cetec ERP shows on the account in Gladly, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Cetec ERP and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Cetec ERP objects Gladly objects
Customers Account records matched to CRM companies for quote-to-cash syncs. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Vendors Supplier records referenced by purchasing documents. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Quotes Estimates that convert to orders; synced to CRM opportunities. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Sales orders Booked demand synced outward for reporting and fulfillment visibility. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Purchase orders Procurement documents synced with supplier-facing systems. Agents User records used to attribute work in CX analytics.
Work orders Production jobs whose status feeds delivery-date updates in customer-facing tools. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
What ships with Cetec ERP ⇄ Gladly

Connect Cetec ERP and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Cetec ERP–Gladly connection.

Real-time

Two-way sync

Changes in Cetec ERP or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Cetec ERP or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Cetec ERP or Gladly record.

Observability

Monitoring

Track your Cetec ERP ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Cetec ERP and Gladly.

How the Cetec ERP and Gladly connectors work

Cetec ERP

Integration surface
REST API (web-based ERP with HTTP endpoints)
Authentication
API token / key issued per account
Change detection
Polling; no widely documented event stream for this product class
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Cetec ERP to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Cetec ERP and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Cetec ERP connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Cetec ERP and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Cetec ERP ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Cetec ERP Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Cetec ERP and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Cetec ERP and Gladly.

Popular · 8 of 386
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