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ERP ⇄ CRM

Blue Yonder WMS to Gong integration — real-time, two-way sync

Keep Blue Yonder WMS and Gong in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Blue Yonder WMS and Gong

Close the gap between front office and back office: Gong and Blue Yonder WMS share customers and status in real time, in both directions.

Gong holds the customer relationship; Blue Yonder WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Data Privacy (Erasure), Calls, Transcripts, Users in Gong with Items / SKUs, Inventory balances, Inbound shipments (ASNs), Purchase orders in Blue Yonder WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Pull call Transcripts by callId into a warehouse or vector store to power search, RAG, and deal-review summaries over what was said on calls.
  • 02 Sync Interaction Stats such as talk ratios and per-rep activity into a coaching database for engagement and rep-performance dashboards.
  • 03 Mirror WMS inventory balances into a warehouse or ERP so planning and finance see the same on-hand numbers.
  • 04 Keep the item master aligned between the ERP and the WMS so new SKUs are receivable on day one.

Common sync patterns

Where Blue Yonder WMS handles order-to-cash: closed-won flows through

A deal won in Gong creates or updates the customer in Blue Yonder WMS with clean data, so fulfillment and invoicing start without re-entry.

Where Blue Yonder WMS is the finance system of record: money status on the account

Invoice and payment state from Blue Yonder WMS shows on the account in Gong, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Blue Yonder WMS and Gong

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Blue Yonder WMS objects Gong objects How this pairing syncs
Inbound shipments (ASNs) Advance ship notices created from purchase orders to drive receiving. Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. Inbound shipments (ASNs) is specific to Blue Yonder WMS and Transcripts to Gong — each maps to any object or custom field on the other side.
Purchase orders Expected receipts pushed from the ERP so the warehouse can plan inbound work. Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. Purchase orders is specific to Blue Yonder WMS and Users to Gong — each maps to any object or custom field on the other side.
Outbound orders Pick, pack, and ship instructions created from sales orders in the ERP or OMS. Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. Outbound orders is specific to Blue Yonder WMS and Interaction Stats (Activity) to Gong — each maps to any object or custom field on the other side.
Shipments and shipment confirmations Completed outbound events synced back to update order status and trigger invoicing. Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. Shipments and shipment confirmations is specific to Blue Yonder WMS and Trackers & Scorecards to Gong — each maps to any object or custom field on the other side.
Locations and facilities Warehouse, zone, and bin structures referenced by every inventory transaction. CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. Locations and facilities is specific to Blue Yonder WMS and CRM Objects to Gong — each maps to any object or custom field on the other side.
Receipts Confirmed inbound quantities written back to close purchase order lines. Library Call-library folders and folder content (curated calls and snippets) read via GET /v2/library/folders and /v2/library/folder-content. Read-only. Receipts is specific to Blue Yonder WMS and Library to Gong — each maps to any object or custom field on the other side.

How changes propagate between Blue Yonder WMS and Gong

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Blue Yonder WMS Gong Interval-based propagation

DetectionStacksync polls Blue Yonder WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling and scheduled extracts.

DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.

Gong Blue Yonder WMS Interval-based propagation

DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.

DeliveryEach detected change is written to Blue Yonder WMS through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Blue Yonder WMS: Subject to the platform's API rate limits, which vary by contract and hosting model.
  • Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
What ships with Blue Yonder WMS ⇄ Gong

Connect Blue Yonder WMS and Gong for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Blue Yonder WMS–Gong connection.

Real-time

Two-way sync

Changes in Blue Yonder WMS or Gong instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Blue Yonder WMS or Gong data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Blue Yonder WMS or Gong record.

Observability

Monitoring

Track your Blue Yonder WMS ⇄ Gong sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Blue Yonder WMS and Gong.

How the Blue Yonder WMS and Gong connectors work

Blue Yonder WMS

Integration surface
REST APIs on Blue Yonder's cloud platform (formerly branded Luminate); long-standing WMS deployments also expose MOCA-based integration interfaces
Authentication
Token-based authentication; specifics vary by deployment and platform edition
Change detection
Polling and scheduled extracts; event-style feeds depend on the deployment
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits, which vary by contract and hosting model

Gong

Integration surface
REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication
Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
Change detection
Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
Capabilities
read · write
Rate limits
3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
Gong setup guide
How it works

How to connect Blue Yonder WMS to Gong — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Blue Yonder WMS and Gong with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Blue Yonder WMS connected
    Gong connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Blue Yonder WMS and Gong objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Blue Yonder WMS ⇄ Gong
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Blue Yonder WMS Gong
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Blue Yonder WMS and Gong integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
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GDPR
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CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 424 integrations available for Blue Yonder WMS and Gong.

Popular · 4 of 424
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