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ERP ⇄ CRM

Blue Yonder WMS to Gladly integration — real-time, two-way sync

Keep Blue Yonder WMS and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Blue Yonder WMS and Gladly

Close the gap between front office and back office: Gladly and Blue Yonder WMS share customers and status in real time, in both directions.

Gladly holds the customer relationship; Blue Yonder WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Agents, Topics, Tasks, Customer profiles in Gladly with Receipts, Items / SKUs, Inventory balances, Inbound shipments (ASNs) in Blue Yonder WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Feed shipment events into a customer-facing database for order tracking.
  • Sync purchase orders from an ERP into Blue Yonder WMS as expected receipts, and write confirmed receipts back.

Where Blue Yonder WMS manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Blue Yonder WMS stay current in Gladly.

Where Blue Yonder WMS handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Blue Yonder WMS with clean data, so fulfillment and invoicing start without re-entry.

Where Blue Yonder WMS is the finance system of record: money status on the account

Invoice and payment state from Blue Yonder WMS shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between Blue Yonder WMS and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Blue Yonder WMS objects Gladly objects
Inventory balances On-hand quantities by location and lot, synced outward for availability and planning. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Inbound shipments (ASNs) Advance ship notices created from purchase orders to drive receiving. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Purchase orders Expected receipts pushed from the ERP so the warehouse can plan inbound work. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Outbound orders Pick, pack, and ship instructions created from sales orders in the ERP or OMS. Agents User records used to attribute work in CX analytics.
Shipments and shipment confirmations Completed outbound events synced back to update order status and trigger invoicing. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Locations and facilities Warehouse, zone, and bin structures referenced by every inventory transaction. Tasks Follow-up work items created from external triggers or synced for workload reporting.
What ships with Blue Yonder WMS ⇄ Gladly

Connect Blue Yonder WMS and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Blue Yonder WMS–Gladly connection.

Real-time

Two-way sync

Changes in Blue Yonder WMS or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Blue Yonder WMS or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Blue Yonder WMS or Gladly record.

Observability

Monitoring

Track your Blue Yonder WMS ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Blue Yonder WMS and Gladly.

How the Blue Yonder WMS and Gladly connectors work

Blue Yonder WMS

Integration surface
REST APIs on Blue Yonder's cloud platform (formerly branded Luminate); long-standing WMS deployments also expose MOCA-based integration interfaces
Authentication
Token-based authentication; specifics vary by deployment and platform edition
Change detection
Polling and scheduled extracts; event-style feeds depend on the deployment
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits, which vary by contract and hosting model

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Blue Yonder WMS to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Blue Yonder WMS and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Blue Yonder WMS connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Blue Yonder WMS and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Blue Yonder WMS ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Blue Yonder WMS Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Blue Yonder WMS and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Blue Yonder WMS and Gladly.

Popular · 8 of 386
All Blue Yonder WMS integrations All Gladly integrations Browse all integrations
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