Real-time
Two-way sync
Changes in Atlassian or Salesforce instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Atlassian to Salesforce integration — real-time, two-way sync
Keep Atlassian and Salesforce in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Atlassian and Salesforce
Sync what happens in Atlassian with the customer records in Salesforce, in real time and in both directions.
Support and engineering teams connect Atlassian to Salesforce to close the loop between customer-facing records and the tickets that resolve them. Escalating Salesforce Cases into Jira Issues, and reflecting issue status back on the Account, keeps sales and support informed without swivel-chair updates between the two systems.
Stacksync connects Jira Projects, Boards and Sprints, Issue Comments, Attachments in Atlassian to Accounts, Contacts, Leads, Opportunities in Salesforce with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Salesforce, and CRM data flows the other way wherever Atlassian can store and use it.
Common use cases
- 01 Let support agents track engineering progress on escalated Cases from inside Salesforce.
- 02 Prioritize Jira Issues using the Opportunity value of the Accounts they affect.
- 03 Sync Issue Comments back to the Case so customers get updates without engineers entering Salesforce.
- 04 Two-way sync between Jira issues and Salesforce cases so support escalations reach engineering without manual re-entry, and fixes flow back to the case.
Common sync patterns
Case escalation
a Salesforce Case escalated to engineering creates a Jira Issue with Attachments and stays in sync as status changes.
Account context on tickets
Salesforce Account and Contact details populate Jira Custom Fields so engineers see who is affected.
Roadmap visibility for sales
Jira Project and sprint progress on committed features is reflected on the related Salesforce Opportunity.
What you can sync between Atlassian and Salesforce
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Salesforce objects | How this pairing syncs | |
|---|---|---|---|
| Issue Comments Threaded discussion synced into linked tickets in external systems. | Products and Price Books Catalog and pricing data; commonly mastered in an ERP and written into Salesforce. | Issue Comments is specific to Atlassian and Products and Price Books to Salesforce — each maps to any object or custom field on the other side. | |
| Attachments Files on issues mirrored to paired records where needed. | Custom Objects Org-specific tables with the __c suffix; discoverable via describe metadata so field mappings can be generated. | Attachments is specific to Atlassian and Custom Objects to Salesforce — each maps to any object or custom field on the other side. | |
| Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. | Accounts Company records that anchor most syncs; typically mapped to customer tables in a database or ERP. | Custom Fields is specific to Atlassian and Accounts to Salesforce — each maps to any object or custom field on the other side. | |
| Workflows and Statuses Status transitions mapped to stages in the paired system. | Contacts People linked to Accounts; synced two-way with marketing, support, and warehouse person records. | Workflows and Statuses is specific to Atlassian and Contacts to Salesforce — each maps to any object or custom field on the other side. | |
| Users and Groups Assignees and reporters matched to identities in other tools. | Leads Unqualified prospects; often written into Salesforce from enrichment or product-signup pipelines. | Users and Groups is specific to Atlassian and Leads to Salesforce — each maps to any object or custom field on the other side. | |
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Opportunities Deal records with stage and amount; synced to databases for pipeline reporting and to ERPs at close. | Confluence Pages is specific to Atlassian and Opportunities to Salesforce — each maps to any object or custom field on the other side. |
How changes propagate between Atlassian and Salesforce
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Atlassian Salesforce Sub-second propagation
DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.
DeliveryEach detected change is written to Salesforce through its API, with automatic retries and rate-limit backoff.
Salesforce Atlassian Sub-second propagation
DetectionChanges in Salesforce are captured at the source via change data capture — no polling loop against its API. Apex triggers are used whenever possible (Salesforce actively notifies Stacksync via an Apex trigger + callout class + remote site setting).
DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Salesforce: Daily API request allocations vary by edition and license count.
What ships with Atlassian ⇄ Salesforce
Connect Atlassian and Salesforce for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Salesforce connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Salesforce data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Salesforce record.
Observability
Monitoring
Track your Atlassian ⇄ Salesforce sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Salesforce.
How the Atlassian and Salesforce connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Salesforce
- Integration surface
- REST, SOAP, and Bulk APIs
- Authentication
- OAuth login via a Salesforce user (browser-based authorization flow); requires "API Enabled" permission for polling mode, plus "Author Apex" and "Customize Application" OR "Modify All Data" for trigger mode
- Change detection
- Apex triggers are used whenever possible (Salesforce actively notifies Stacksync via an Apex trigger + callout class + remote site setting)
- Capabilities
- read · write · CDC
- Rate limits
- Daily API request allocations vary by edition and license count.
How it works
How to connect Atlassian to Salesforce — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Salesforce with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Salesforce
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Salesforce objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ SalesforceCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian SalesforceCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Salesforce integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Salesforce: authenticate both systems, choose the objects to sync (such as Atlassian's Issue Comments and Attachments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Atlassian and Salesforce records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Atlassian and Salesforce connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Atlassian–Salesforce integration in-house.
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Yes — Stacksync ships production-grade connectors for both Atlassian and Salesforce. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Atlassian: Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill. On Salesforce: Apex triggers are used whenever possible (Salesforce actively notifies Stacksync via an Apex trigger + callout class + remote site setting). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Atlassian side: Jira Projects, Boards and Sprints, Issue Comments, Attachments, plus custom fields where Atlassian exposes them. On the Salesforce side: Accounts, Contacts, Leads, Opportunities. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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