Real-time
Two-way sync
Changes in Atlassian or Folk CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Atlassian to Folk CRM integration — real-time, two-way sync
Keep Atlassian and Folk CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Atlassian and Folk CRM
Sync what happens in Atlassian with the customer records in Folk CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Issue Comments, Attachments, Custom Fields, Workflows and Statuses in Atlassian to Companies, Groups, Custom fields, Notes in Folk CRM with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Folk CRM, and CRM data flows the other way wherever Atlassian can store and use it.
Common use cases
- 01 Keep Jira and a second tracker (for example a customer's Jira instance) aligned during co-delivery projects.
- 02 Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
- 03 Keep folk and a billing or customer success tool aligned on company records as deals close.
- 04 Sync folk people and companies with a marketing or outbound tool so outreach lists stay current.
Common sync patterns
Where Atlassian handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Folk CRM, so sales sees open issues before the next call.
Where Atlassian supplies contact or company data
Enriched fields land directly on records in Folk CRM, and refreshes keep them from going stale.
Where Atlassian can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Folk CRM sync into Atlassian, so people working there have the context without switching tools.
What you can sync between Atlassian and Folk CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Folk CRM objects | How this pairing syncs | |
|---|---|---|---|
| Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. | Custom fields Group-scoped attributes that receive enriched or computed values from external systems. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Issue Comments Threaded discussion synced into linked tickets in external systems. | People Contact records; the primary entity synced with outreach and enrichment tools. | Issue Comments is specific to Atlassian and People to Folk CRM — each maps to any object or custom field on the other side. | |
| Attachments Files on issues mirrored to paired records where needed. | Companies Organization records linked to people and kept aligned with billing or CS systems. | Attachments is specific to Atlassian and Companies to Folk CRM — each maps to any object or custom field on the other side. | |
| Workflows and Statuses Status transitions mapped to stages in the paired system. | Groups Shared workspaces that organize contacts; group membership is often the field integrations act on. | Workflows and Statuses is specific to Atlassian and Groups to Folk CRM — each maps to any object or custom field on the other side. | |
| Users and Groups Assignees and reporters matched to identities in other tools. | Notes Free-text context attached to people and companies, readable for reporting. | Users and Groups is specific to Atlassian and Notes to Folk CRM — each maps to any object or custom field on the other side. | |
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Reminders Follow-up items that can be created from external triggers. | Confluence Pages is specific to Atlassian and Reminders to Folk CRM — each maps to any object or custom field on the other side. |
How changes propagate between Atlassian and Folk CRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Atlassian Folk CRM Sub-second propagation
DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.
DeliveryEach detected change is written to Folk CRM through its API, with automatic retries and rate-limit backoff.
Folk CRM Atlassian Sub-second propagation
DetectionFolk CRM notifies Stacksync of record changes through webhook events. Webhook subscriptions for record events, with polling of list endpoints as a fallback.
DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Folk CRM: Subject to the platform's API rate limits.
What ships with Atlassian ⇄ Folk CRM
Connect Atlassian and Folk CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Folk CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Folk CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Folk CRM record.
Observability
Monitoring
Track your Atlassian ⇄ Folk CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Folk CRM.
How the Atlassian and Folk CRM connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Folk CRM
- Integration surface
- REST API
- Authentication
- API key (Bearer token)
- Change detection
- Webhook subscriptions for record events, with polling of list endpoints as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Atlassian to Folk CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Folk CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Folk CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Folk CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ Folk CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian Folk CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Folk CRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Folk CRM: authenticate both systems, choose the objects to sync (such as Atlassian's Custom Fields and Issue Comments), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Atlassian and Folk CRM connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Atlassian–Folk CRM integration in-house.
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Yes — Stacksync ships production-grade connectors for both Atlassian and Folk CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Atlassian: Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill. On Folk CRM: Webhook subscriptions for record events, with polling of list endpoints as a fallback. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Atlassian side: Issue Comments, Attachments, Custom Fields, Workflows and Statuses, plus custom fields where Atlassian exposes them. On the Folk CRM side: Companies, Groups, Custom fields, Notes. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 356 integrations available for Atlassian and Folk CRM.
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