Real-time
Two-way sync
Changes in Asana or Kustomer instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Asana to Kustomer integration — real-time, two-way sync
Keep Asana and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Asana and Kustomer
Sync what happens in Asana with the customer records in Kustomer, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Asana holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Projects, Sections, Custom fields, Stories in Asana to Notes, Customers, Conversations, Messages in Kustomer with bi-directional, real-time sync. Activity and record changes in Asana update the matching contact or account in Kustomer, and CRM data flows the other way wherever Asana can store and use it.
Common use cases
- 01 Push support tickets or intake requests from an operational database into Asana Tasks, then read completion and status Custom fields back when work finishes.
- 02 Sync Stories and completion changes from Asana into a database so downstream dashboards and tools react to project progress in near real time.
- 03 Escalate conversation-derived signals into the CRM as tasks or opportunities
- 04 Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
Common sync patterns
Where Asana supplies contact or company data
Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
Where Asana can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Kustomer sync into Asana, so people working there have the context without switching tools.
Where Asana handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.
What you can sync between Asana and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Asana objects | Kustomer objects | How this pairing syncs | |
|---|---|---|---|
| Users Members of a workspace or organization referenced by assignee and follower fields; read to resolve GIDs to names and emails. | Users Agent records map conversation ownership to people in other systems. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tags Labels applied across Tasks; synced as a many-to-many attribute for filtering and categorization. | Tags Labels on conversations and customers sync for categorization and analytics. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Custom fields Typed fields (text, number, enum, multi-enum, date, people) defined at project or workspace level; mapped to database columns, with enum values written by option GID. | Teams Team assignments support routing parity and reporting. | Custom fields is specific to Asana and Teams to Kustomer — each maps to any object or custom field on the other side. | |
| Stories Comments and activity entries on a Task; read out for history and reporting or written back as comments. | Notes Internal annotations carry context alongside synced conversations. | Stories is specific to Asana and Notes to Kustomer — each maps to any object or custom field on the other side. | |
| Portfolios Collections of Projects for program-level rollup; read for cross-project status and progress reporting (Business and Enterprise). | Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Portfolios is specific to Asana and Customers to Kustomer — each maps to any object or custom field on the other side. | |
| Teams / Workspaces Organizational containers that hold projects and members; used to scope which projects a given sync covers. | Conversations Support threads across channels sync outward for analytics and CRM context. | Teams / Workspaces is specific to Asana and Conversations to Kustomer — each maps to any object or custom field on the other side. |
How changes propagate between Asana and Kustomer
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Asana Kustomer Sub-second propagation
DetectionAsana notifies Stacksync of record changes through webhook events. Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete.
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Kustomer Asana Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to Asana through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Asana: Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
- Kustomer: Subject to the platform's API rate limits.
What ships with Asana ⇄ Kustomer
Connect Asana and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Asana–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Asana or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Asana or Kustomer record.
Observability
Monitoring
Track your Asana ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Asana and Kustomer.
How the Asana and Kustomer connectors work
Asana
- Integration surface
- REST API (app.asana.com/api/1.0, JSON responses), plus resource-scoped Webhooks and a sync-token Events API
- Authentication
- OAuth 2.0 for multi-user apps, Personal Access Tokens (PATs) for single-account use and testing, and organization-scoped Service Accounts (Enterprise) for admin-level access
- Change detection
- Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete; the sync-token Events API returns incremental changes on a task or project when webhooks are not used
- Capabilities
- read · write · webhooks
- Rate limits
- Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Asana to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Asana and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Asana
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Asana and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Asana ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Asana KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Asana and Kustomer integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Asana and Kustomer: authenticate both systems, choose the objects to sync (such as Asana's Users and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Asana: REST API (app.asana.com/api/1.0, JSON responses), plus resource-scoped Webhooks and a sync-token Events API. Authentication: OAuth 2.0 for multi-user apps, Personal Access Tokens (PATs) for single-account use and testing, and organization-scoped Service Accounts (Enterprise) for admin-level access. Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Stacksync manages authentication, retries, and rate limits on both sides.
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Asana: The API is REST/JSON with offset-token pagination (limit and offset params), so large projects are read page by page rather than in one call. Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. Stacksync's field mapping accounts for these differences between Asana and Kustomer without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Asana and Kustomer records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Asana and Kustomer connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Asana–Kustomer integration in-house.
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Yes — Stacksync ships production-grade connectors for both Asana and Kustomer. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 423 integrations available for Asana and Kustomer.
Popular · 7 of 423
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Asana ⇄ Copper CRM -
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Kustomer ⇄ SendGrid -
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Kustomer ⇄ Atlassian
No integrations match .
