Real-time
Two-way sync
Changes in GitHub or Kustomer instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
GitHub to Kustomer integration — real-time, two-way sync
Keep GitHub and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect GitHub and Kustomer
Sync what happens in GitHub with the customer records in Kustomer, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever GitHub holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Issues, Pull Requests, Commits, Releases in GitHub to Teams, Tags, Notes, Customers in Kustomer with bi-directional, real-time sync. Activity and record changes in GitHub update the matching contact or account in Kustomer, and CRM data flows the other way wherever GitHub can store and use it.
Common use cases
- 01 Publish release data into customer-communication tools when a new version ships.
- 02 Two-way sync of GitHub issues with Jira, Linear, or a support system so engineering and customer-facing teams work in their own tools.
- 03 Escalate conversation-derived signals into the CRM as tasks or opportunities
- 04 Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
Common sync patterns
Where GitHub supplies contact or company data
Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
Where GitHub can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Kustomer sync into GitHub, so people working there have the context without switching tools.
Where GitHub handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.
What you can sync between GitHub and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| GitHub objects | Kustomer objects | How this pairing syncs | |
|---|---|---|---|
| Users Author and assignee identities matched to internal directories. | Users Agent records map conversation ownership to people in other systems. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Labels and Milestones Classification fields mapped to statuses and sprints in external trackers. | Companies Organization records group customers and map to CRM accounts. | Labels and Milestones is specific to GitHub and Companies to Kustomer — each maps to any object or custom field on the other side. | |
| Repositories Top-level containers whose metadata and settings syncs read to scope other objects. | Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Repositories is specific to GitHub and Custom Objects (Klasses) to Kustomer — each maps to any object or custom field on the other side. | |
| Issues Synced two-way with project trackers and support tools, including labels and assignees. | Teams Team assignments support routing parity and reporting. | Issues is specific to GitHub and Teams to Kustomer — each maps to any object or custom field on the other side. | |
| Pull Requests Review state, status checks, and merge status feed engineering dashboards and workflow tools. | Tags Labels on conversations and customers sync for categorization and analytics. | Pull Requests is specific to GitHub and Tags to Kustomer — each maps to any object or custom field on the other side. | |
| Commits Read-only history used to link code activity to tickets and releases. | Notes Internal annotations carry context alongside synced conversations. | Commits is specific to GitHub and Notes to Kustomer — each maps to any object or custom field on the other side. |
How changes propagate between GitHub and Kustomer
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
GitHub Kustomer Sub-second propagation
DetectionGitHub notifies Stacksync of record changes through webhook events. Webhooks with a broad event catalog covering issues, pull requests, pushes, and releases.
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Kustomer GitHub Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to GitHub through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- GitHub: Authenticated REST requests are limited to 5,000 per hour per user; GitHub Apps scale limits per installation.
- Kustomer: Subject to the platform's API rate limits.
What ships with GitHub ⇄ Kustomer
Connect GitHub and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every GitHub–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever GitHub or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single GitHub or Kustomer record.
Observability
Monitoring
Track your GitHub ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between GitHub and Kustomer.
How the GitHub and Kustomer connectors work
GitHub
- Integration surface
- REST API and GraphQL API
- Authentication
- OAuth 2.0, fine-grained personal access tokens, or GitHub App installation tokens
- Change detection
- Webhooks with a broad event catalog covering issues, pull requests, pushes, and releases; polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Authenticated REST requests are limited to 5,000 per hour per user; GitHub Apps scale limits per installation.
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect GitHub to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate GitHub and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
GitHub
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the GitHub and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · GitHub ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
GitHub KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
GitHub and Kustomer integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between GitHub and Kustomer: authenticate both systems, choose the objects to sync (such as GitHub's Users and Labels and Milestones), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for GitHub and Kustomer: Where GitHub supplies contact or company data; Where GitHub can store CRM context: fields kept current; Where GitHub handles support or shared inboxes. Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
-
GitHub: REST API and GraphQL API. Authentication: OAuth 2.0, fine-grained personal access tokens, or GitHub App installation tokens. Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Stacksync manages authentication, retries, and rate limits on both sides.
-
GitHub: GitHub Apps authenticate with short-lived installation tokens scoped to specific repositories and permissions, which suits least-privilege sync setups. Kustomer: API keys are issued as role-scoped bearer tokens, so integration access can be limited to the specific object types a sync touches. Stacksync's field mapping accounts for these differences between GitHub and Kustomer without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means GitHub and Kustomer records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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