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Communications ⇄ Database

Aircall to Dynamo DB integration — real-time, two-way sync

Keep Aircall and Dynamo DB in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and Dynamo DB

Turn the messages, calls, and events Aircall handles into live rows in Dynamo DB, and write back to trigger new outbound communication, with both sides in sync in seconds.

Engineers reach communications tools like Aircall through APIs, which means auth tokens, webhooks, delivery callbacks, and rate limits, all maintained forever and all shaped differently for every tool. The data those tools produce, who was contacted, what was sent, and what came back, would be simple to use if it lived in Dynamo DB next to everything else.

Stacksync mirrors Teams, Messages (SMS/MMS), Webhooks, Contacts from Aircall into Global Secondary Indexes, DynamoDB Streams, Global Tables, Tables in Dynamo DB and keeps both sides in sync in real time. Communication activity lands in the database as ordinary rows you can query and join, and rows your code writes, such as a queued outbound message or an updated contact, flow back into Aircall so the tool and the database never disagree.

There is no webhook endpoint to host, no rate limit to babysit, and no nightly export that leaves your services reading yesterday's activity.

Common use cases

  • 01 Send outbound SMS/MMS through the Messages API when a CRM or database record changes (appointment reminders, alerts) and write inbound replies back.
  • 02 Sync Tags and call dispositions onto matching CRM records as call outcomes so RevOps can report on conversation activity.
  • 03 Consolidate multi-region Global Tables data into a single reporting store.
  • 04 Replace ad-hoc export scripts with continuous sync driven by DynamoDB Streams.

Common sync patterns

React to activity as it happens

Sends, replies, answered calls, or completed meetings arrive in Dynamo DB as row changes, so triggers, jobs, and services can respond in near real time.

One integration pattern for every channel

Each communications tool looks like tables in the database, so adding email, voice, or messaging is configuration rather than a new codebase.

Communication history as database rows

Every message, call, or event Aircall records becomes rows in Dynamo DB, ready to query, join with your own data, and report on without touching the vendor API.

What you can sync between Aircall and Dynamo DB

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects Dynamo DB objects How this pairing syncs
Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. Tables The top-level containers a sync targets; each table is addressed independently. Teams is specific to Aircall and Tables to Dynamo DB — each maps to any object or custom field on the other side.
Messages (SMS/MMS) Text messages tied to a number and contact; send outbound SMS/MMS through the API and read inbound messages delivered via webhook events. Items Schemaless records keyed by partition (and optional sort) key, mapped to rows or SaaS objects in syncs. Messages (SMS/MMS) is specific to Aircall and Items to Dynamo DB — each maps to any object or custom field on the other side.
Webhooks Event subscriptions for call, contact, user, message, and number events; full CRUD, the mechanism for near-real-time change delivery to Stacksync. Attributes Per-item fields, including nested maps and lists, flattened or mapped during sync. Webhooks is specific to Aircall and Attributes to Dynamo DB — each maps to any object or custom field on the other side.
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Partition and Sort Keys The primary key pair used as the match key for bi-directional sync. Contacts is specific to Aircall and Partition and Sort Keys to Dynamo DB — each maps to any object or custom field on the other side.
Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. Global Secondary Indexes Alternate access paths used when sync queries filter on non-key attributes. Calls is specific to Aircall and Global Secondary Indexes to Dynamo DB — each maps to any object or custom field on the other side.
Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. DynamoDB Streams Ordered item-level change records consumed for incremental sync. Users is specific to Aircall and DynamoDB Streams to Dynamo DB — each maps to any object or custom field on the other side.

How changes propagate between Aircall and Dynamo DB

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall Dynamo DB Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is applied to Dynamo DB as a row-level write, with types converted between the two schemas.

Dynamo DB Aircall Sub-second propagation

DetectionChanges in Dynamo DB are captured at the source via change data capture — no polling loop against its API. Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration.

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
  • Dynamo DB: Throughput is governed by the table's provisioned or on-demand capacity mode.
What ships with Aircall ⇄ Dynamo DB

Connect Aircall and Dynamo DB for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–Dynamo DB connection.

Real-time

Two-way sync

Changes in Aircall or Dynamo DB instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or Dynamo DB data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or Dynamo DB record.

Observability

Monitoring

Track your Aircall ⇄ Dynamo DB sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and Dynamo DB.

How the Aircall and Dynamo DB connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

Dynamo DB

Integration surface
Proprietary JSON-over-HTTPS API accessed through AWS SDKs; PartiQL supported for SQL-like queries
Authentication
AWS IAM credentials with SigV4 request signing
Change detection
Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration
Capabilities
read · write · CDC
Rate limits
Throughput is governed by the table's provisioned or on-demand capacity mode
How it works

How to connect Aircall to Dynamo DB — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and Dynamo DB with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    Dynamo DB connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and Dynamo DB objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ Dynamo DB
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall Dynamo DB
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and Dynamo DB integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 354 integrations available for Aircall and Dynamo DB.

Popular · 7 of 354
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