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Business productivity ⇄ Human resources

Servicemax to Ukg Ready integration — real-time, two-way sync

Keep Servicemax and Ukg Ready in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Servicemax and Ukg Ready

Keep the people, teams, and status that Servicemax and Ukg Ready share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in Servicemax keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. Ukg Ready is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Cases, Products, Work Orders, Work Details in Servicemax with Accruals / Time Off, Payroll (Earnings / Deductions / Employee Payroll Runs), Benefits, Cost Centers / Groups in Ukg Ready bi-directionally and in real time. A person added, moved, or offboarded in Ukg Ready creates or updates the matching user in Servicemax within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where Servicemax captures details of its own, such as a corrected contact or a login identity, those can flow back to Ukg Ready in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Keep Installed Products (SVMXC__Installed_Product__c) aligned with an asset or IoT database for warranty, entitlement, and service-history reporting.
  • 02 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
  • 03 Feed Timesheet Entries and Accruals/Time Off into a data warehouse for labor-cost, overtime, and PTO-liability reporting.
  • 04 Mirror Cost Centers/Groups and Compensation into finance and planning systems for headcount and budget reconciliation.

Common sync patterns

One employee directory

A person's name, title, contact details, or status corrected in either system updates the other, so both sides stop maintaining separate copies of the same person.

Org and team structure kept current

Department, team, and reporting-line changes from Ukg Ready keep the groups, queues, or projects in Servicemax assigned to the right people.

Where Servicemax routes or assigns work by person: assignments follow the org

When someone changes teams or managers in Ukg Ready, the queues, ownership, or approvals in Servicemax update to match, so work reaches whoever holds the role now.

What you can sync between Servicemax and Ukg Ready

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Servicemax objects Ukg Ready objects How this pairing syncs
Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. Compensation Salary or hourly rate, pay frequency, and FLSA status; often mastered elsewhere and written onto the employee record, or read into finance. Accounts is specific to Servicemax and Compensation to Ukg Ready — each maps to any object or custom field on the other side.
Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. Timesheet Entries Time-and-attendance punches, hours worked, and breaks; written from external time systems and read into warehouses for labor-cost reporting. Contacts is specific to Servicemax and Timesheet Entries to Ukg Ready — each maps to any object or custom field on the other side.
Cases Standard Salesforce Case; support records that often precede a Work Order; synced with help desk tools and reporting databases. Accruals / Time Off PTO balances, requests, and approver status; read for liability reporting and requests can be created against employee records. Cases is specific to Servicemax and Accruals / Time Off to Ukg Ready — each maps to any object or custom field on the other side.
Products Standard Salesforce Product2; catalog of serviceable products and spare parts referenced by Installed Products and Work Details. Payroll (Earnings / Deductions / Employee Payroll Runs) Earnings and deductions can be imported into pay runs; Employee Payroll Runs (gross, net, taxes) read back for GL posting and analytics. Products is specific to Servicemax and Payroll (Earnings / Deductions / Employee Payroll Runs) to Ukg Ready — each maps to any object or custom field on the other side.
Work Orders SVMXC__Service_Order__c; the core field-service job record for install, repair, and maintenance; synced two-way with databases and pushed to ERPs at close. Benefits Plan enrollments, coverage tiers, contributions, and effective dates; typically read into benefits or finance systems. Work Orders is specific to Servicemax and Benefits to Ukg Ready — each maps to any object or custom field on the other side.
Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. Cost Centers / Groups Departments, locations, and hierarchy used as org structure; read to align headcount and budget models across systems. Work Details is specific to Servicemax and Cost Centers / Groups to Ukg Ready — each maps to any object or custom field on the other side.

How changes propagate between Servicemax and Ukg Ready

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Servicemax Ukg Ready Sub-second propagation

DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.

DeliveryEach detected change is written to Ukg Ready through its API, with automatic retries and rate-limit backoff.

Ukg Ready Servicemax Sub-second propagation

DetectionUkg Ready notifies Stacksync of record changes through webhook events. UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing.

DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
  • Ukg Ready: Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention.
What ships with Servicemax ⇄ Ukg Ready

Connect Servicemax and Ukg Ready for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Servicemax–Ukg Ready connection.

Real-time

Two-way sync

Changes in Servicemax or Ukg Ready instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Servicemax or Ukg Ready data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Servicemax or Ukg Ready record.

Observability

Monitoring

Track your Servicemax ⇄ Ukg Ready sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Servicemax and Ukg Ready.

How the Servicemax and Ukg Ready connectors work

Servicemax

Integration surface
Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
Authentication
Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
Change detection
Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
Capabilities
read · write · CDC
Rate limits
Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count

Ukg Ready

Integration surface
UKG Ready REST API (v1/v2) plus the Import Tool (XML transactions) and Report-as-a-Service (IBM Cognos); a legacy SOAP API also exists
Authentication
A 7-digit company short name, a Web API key (Company Setup > Login Config), and a dedicated API service-account user (username/password) are exchanged for a session Bearer token sent on every request; Onboarding/Recruiting endpoints use a separate authorization token
Change detection
UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts
Capabilities
read · write · webhooks
Rate limits
Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention
How it works

How to connect Servicemax to Ukg Ready — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Servicemax and Ukg Ready with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Servicemax connected
    Ukg Ready connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Servicemax and Ukg Ready objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Servicemax ⇄ Ukg Ready
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Servicemax Ukg Ready
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Servicemax and Ukg Ready integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 511 integrations available for Servicemax and Ukg Ready.

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