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Database ⇄ Business productivity

SAP Hana to ServiceNow integration — real-time, two-way sync

Keep SAP Hana and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect SAP Hana and ServiceNow

Mirror ServiceNow's data into SAP Hana so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like ServiceNow through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in SAP Hana.

Stacksync mirrors Problems, Service Catalog Requests, Configuration Items (CMDB), Users and Groups from ServiceNow into System-versioned temporal tables, System views (SYS schema), Column store tables, Row store tables in SAP Hana and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into ServiceNow, so the tool and the database never disagree.

Common use cases

  • 01 Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
  • 02 Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
  • 03 Detect inserts, updates, and deletes on high-write tables via AFTER triggers or a last-modified column and replicate the deltas downstream near-real-time.
  • 04 Read SYS.TABLES and TABLE_COLUMNS system views to auto-discover schema and generate field mappings when new tables are added to the sync.

Common sync patterns

React to changes as they happen

Updates in ServiceNow arrive as row changes in SAP Hana, so triggers, jobs, and services can respond in near real time.

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

Read ServiceNow with a query

Records from ServiceNow are ordinary rows in SAP Hana; join them, index them, and use them in application logic without touching the vendor API.

What you can sync between SAP Hana and ServiceNow

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SAP Hana objects ServiceNow objects How this pairing syncs
Schemas Namespaces that group tables and views; the connector targets a schema and enumerates its objects from the catalog to build the sync. Tasks The base task table that incidents, changes, and requests extend. Schemas is specific to SAP Hana and Tasks to ServiceNow — each maps to any object or custom field on the other side.
Sequences Server-generated key values; relevant when writing rows into tables whose identity is assigned HANA-side rather than by the source system. Knowledge Articles Support content that can be mirrored to help centers or search indexes. Sequences is specific to SAP Hana and Knowledge Articles to ServiceNow — each maps to any object or custom field on the other side.
Triggers AFTER INSERT/UPDATE/DELETE triggers capture changes into a shadow/logging table so updates and deletes are detected near-real-time without full scans. Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. Triggers is specific to SAP Hana and Custom Tables to ServiceNow — each maps to any object or custom field on the other side.
System-versioned temporal tables Column store tables with a history table tracking each row's validity period; used to reconstruct update and delete history for change capture. Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs. System-versioned temporal tables is specific to SAP Hana and Incidents to ServiceNow — each maps to any object or custom field on the other side.
System views (SYS schema) Catalog and monitoring views such as SYS.TABLES and TABLE_COLUMNS; read to discover schema and auto-generate field mappings for new tables. Change Requests Track planned changes; synced to deployment and release tooling. System views (SYS schema) is specific to SAP Hana and Change Requests to ServiceNow — each maps to any object or custom field on the other side.
Column store tables HANA's default table type, optimized for analytics; synced two-way as rows over the SQL interface with the primary key driving upserts and delete tracking. Problems Root-cause records linked to incidents, useful in cross-system reporting. Column store tables is specific to SAP Hana and Problems to ServiceNow — each maps to any object or custom field on the other side.

How changes propagate between SAP Hana and ServiceNow

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

SAP Hana ServiceNow Sub-second propagation

DetectionChanges in SAP Hana are captured at the source via change data capture — no polling loop against its API. Polling on a last-modified timestamp column, or AFTER INSERT/UPDATE/DELETE triggers writing to a shadow table.

DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.

ServiceNow SAP Hana Interval-based propagation

DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.

DeliveryEach detected change is applied to SAP Hana as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • SAP Hana: No SaaS-style request quota; throughput is bounded by connection limits, statement memory caps, and workload-class admission control (concurrency/memory limits) that share capacity with production queries.
  • ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
What ships with SAP Hana ⇄ ServiceNow

Connect SAP Hana and ServiceNow for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SAP Hana–ServiceNow connection.

Real-time

Two-way sync

Changes in SAP Hana or ServiceNow instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SAP Hana or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SAP Hana or ServiceNow record.

Observability

Monitoring

Track your SAP Hana ⇄ ServiceNow sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SAP Hana and ServiceNow.

How the SAP Hana and ServiceNow connectors work

SAP Hana

Integration surface
SQL over the SAP HANA client (JDBC/ODBC drivers); OData/REST via XS for app-layer access
Authentication
Dedicated database user credentials over an encrypted TLS connection (password sent hashed); Kerberos, SAML, JWT, and X.509 certificate authentication are also supported. SAP HANA Cloud enforces TLS and IP allowlisting.
Change detection
Polling on a last-modified timestamp column, or AFTER INSERT/UPDATE/DELETE triggers writing to a shadow table; system-versioned temporal tables and SLT/SDI provide trigger- and log-based CDC. No native webhooks.
Capabilities
read · write · CDC
Rate limits
No SaaS-style request quota; throughput is bounded by connection limits, statement memory caps, and workload-class admission control (concurrency/memory limits) that share capacity with production queries.

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works

How to connect SAP Hana to ServiceNow — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SAP Hana and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SAP Hana connected
    ServiceNow connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SAP Hana and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SAP Hana ⇄ ServiceNow
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SAP Hana ServiceNow
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

SAP Hana and ServiceNow integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 519 integrations available for SAP Hana and ServiceNow.

Popular · 7 of 519
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