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Developer tools ⇄ Database

PagerDuty to Reltio integration — real-time, two-way sync

Keep PagerDuty and Reltio in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect PagerDuty and Reltio

Keep Reltio and PagerDuty in step: the rows in your database and the Users, Teams, Schedules, Escalation Policies your engineering tools track stay consistent in real time, in both directions.

Reltio is where your application's durable data lives; PagerDuty is where engineering and operations teams track the issues, events, messages, or identities that run alongside it. The two overlap constantly, a row should open a ticket, an alert should land as a record, a user in one should exist in the other, but bridging them today means per-tool integration code: auth, webhooks, pagination, rate limits, and retries, built and maintained separately for every tool.

Stacksync syncs Data Change Requests (DCR), Reference Data (RDM), Entities, Relations in Reltio with Users, Teams, Schedules, Escalation Policies in PagerDuty field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set, so the database and the tooling around it never drift apart.

Common use cases

  • 01 Mirror the Reltio Activity Log and change history into a database for audit, lineage, and governance reporting.
  • 02 Push cleansed, deduplicated golden records and survivorship results from Reltio back into CRM and ERP systems so every app works from the mastered record.
  • 03 Write Schedules and Escalation Policies from a workforce tool or source-of-truth spreadsheet so rotations and overrides stay consistent across teams.
  • 04 Mirror Services and their integration keys with a CMDB or service catalog so ownership and tier metadata stay aligned in both directions.

Common sync patterns

Land tool activity as queryable rows

Records and events from PagerDuty arrive in Reltio as rows, so tickets, alerts, messages, or identity changes become joinable data your services and reports read directly.

One integration pattern instead of per-tool API code

Read and write the synced tables in Reltio and Stacksync keeps PagerDuty current, replacing the auth, webhooks, rate limits, and retry logic you would otherwise maintain for each tool.

React to changes on either side in near real time

Updates in PagerDuty arrive as row changes in Reltio, and writes to Reltio propagate to PagerDuty within seconds, so triggers, jobs, and alerts fire without polling.

What you can sync between PagerDuty and Reltio

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

PagerDuty objects Reltio objects How this pairing syncs
On-Calls Computed view of who is on call now, derived from schedules and escalation policies; read-only, ideal for pushing current responders into other systems. Interactions Transactional or event records linked to entities (purchases, visits, activities); read and written via /interactions to enrich profiles and power 360-degree reporting. On-Calls is specific to PagerDuty and Interactions to Reltio — each maps to any object or custom field on the other side.
Notes and Log Entries Notes are writable to append context to an incident; log entries are a read-only record of every action taken on that incident. Matches (Potential Matches) Candidate duplicate pairs produced by match rules; read to review, and resolved with merge, unmerge, or not-a-match actions to control survivorship. Notes and Log Entries is specific to PagerDuty and Matches (Potential Matches) to Reltio — each maps to any object or custom field on the other side.
Incidents Core records with status of triggered, acknowledged, or resolved plus urgency and assignments; created, updated, and resolved two-way, with V3 webhooks firing on each transition. Activity Log Immutable audit trail of changes to entities and relations via /activities; read-only, used for history, lineage, and compliance reporting. Incidents is specific to PagerDuty and Activity Log to Reltio — each maps to any object or custom field on the other side.
Services Technical services that group incidents and hold integration keys; read and written two-way, with service.created, service.updated, and service.deleted webhook events. Data Change Requests (DCR) Stewardship change proposals routed through approval workflows; read and written to feed or track governed edits to golden records. Services is specific to PagerDuty and Data Change Requests (DCR) to Reltio — each maps to any object or custom field on the other side.
Users Responders with contact methods and notification rules; provisioned and updated two-way to keep the on-call roster aligned with an HRIS or identity provider. Reference Data (RDM) Managed lookup and reference values (country codes, standardized values, hierarchies); read and updated so downstream systems share consistent reference data. Users is specific to PagerDuty and Reference Data (RDM) to Reltio — each maps to any object or custom field on the other side.
Teams Groupings of users, services, and escalation policies; synced two-way so membership mirrors org structure from an IdP or HRIS. Entities Golden records for each configured entity type (for example Organization, Individual/Contact, Location, or Product); full CRUD via /entities, so records are created, updated, and deleted, and Reltio matches and merges them by survivorship rules. Teams is specific to PagerDuty and Entities to Reltio — each maps to any object or custom field on the other side.

How changes propagate between PagerDuty and Reltio

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

PagerDuty Reltio Sub-second propagation

DetectionPagerDuty notifies Stacksync of record changes through webhook events. V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated).

DeliveryEach detected change is written to Reltio through its API, with automatic retries and rate-limit backoff.

Reltio PagerDuty Interval-based propagation

DetectionStacksync polls Reltio for changes on an incremental schedule, reading only records changed since the previous pass. Polling the REST API on updateTime (epoch-ms), for example filter=gt(updateTime,<timestamp>), for entities and relations changed past a stored.

DeliveryEach detected change is written to PagerDuty through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • PagerDuty: REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
  • Reltio: Reltio applies per-tenant API throttling and returns HTTP 429 (Too Many Requests) when limits are exceeded; there is no single fixed request-per-second cap published for all tenants, and throttling is tuned per tenant and environment. Large loads and reads use bulk create/update and the asynchronous export/jobs API rather than row-by-row calls.
What ships with PagerDuty ⇄ Reltio

Connect PagerDuty and Reltio for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every PagerDuty–Reltio connection.

Real-time

Two-way sync

Changes in PagerDuty or Reltio instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever PagerDuty or Reltio data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single PagerDuty or Reltio record.

Observability

Monitoring

Track your PagerDuty ⇄ Reltio sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between PagerDuty and Reltio.

How the PagerDuty and Reltio connectors work

PagerDuty

Integration surface
REST API v2 (plus Events API v2 for inbound alerts)
Authentication
REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key
Change detection
V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows
Capabilities
read · write · webhooks
Rate limits
REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
PagerDuty setup guide

Reltio

Integration surface
Reltio REST API (Data API) — /entities, /relations, /interactions, /activities, plus Match, RDM (reference data), and Data Change Request endpoints; base URL https://{environment}.reltio.com/reltio/api/{tenantId}
Authentication
OAuth 2.0 bearer tokens obtained from Reltio's central auth server (POST https://auth.reltio.com/oauth/token, client-credentials or password grant, application/x-www-form-urlencoded) and sent as Authorization: Bearer <token>; access tokens expire after about 60 minutes and are renewed with a refresh token, and are scoped per API (entities_api, relations_api, interactions_api, configuration_api, graphs_api)
Change detection
Polling the REST API on updateTime (epoch-ms), for example filter=gt(updateTime,<timestamp>), for entities and relations changed past a stored watermark. Reltio has no CDC log external tools consume; separately, Reltio's event streaming can publish entity change events (created, changed, removed) to a customer-configured message queue (Amazon SQS/SNS, Google Pub/Sub, Azure Service Bus, or Kafka), which is a queue feed rather than HTTP webhooks.
Capabilities
read · write
Rate limits
Reltio applies per-tenant API throttling and returns HTTP 429 (Too Many Requests) when limits are exceeded; there is no single fixed request-per-second cap published for all tenants, and throttling is tuned per tenant and environment. Large loads and reads use bulk create/update and the asynchronous export/jobs API rather than row-by-row calls.
How it works

How to connect PagerDuty to Reltio — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate PagerDuty and Reltio with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    PagerDuty connected
    Reltio connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the PagerDuty and Reltio objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · PagerDuty ⇄ Reltio
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    PagerDuty Reltio
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

PagerDuty and Reltio integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 310 integrations available for PagerDuty and Reltio.

Popular · 7 of 310
All PagerDuty integrations All Reltio integrations Browse all integrations
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