Real-time
Two-way sync
Changes in Microsoft Graph or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
Developer tools ⇄ Business productivity
Microsoft Graph to ServiceNow integration — real-time, two-way sync
Keep Microsoft Graph and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Microsoft Graph and ServiceNow
Connect the tickets, records, and events in ServiceNow to the systems engineering runs in Microsoft Graph, kept current in real time and in both directions.
ServiceNow is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Microsoft Graph is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.
Stacksync syncs Incidents, Change Requests, Problems, Service Catalog Requests in ServiceNow with Groups and memberships, Mail messages (Outlook), Calendar events, Contacts in Microsoft Graph field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.
Common use cases
- 01 Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
- 02 Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
- 03 Mirror OneDrive and SharePoint drive items into a data store to index documents and their metadata for search and governance.
- 04 Read Teams channel messages and chats into a warehouse for conversation analytics and compliance archiving, and post messages back for alerts.
Common sync patterns
One shared record across both systems
Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
Where Microsoft Graph tracks engineering work: requests become issues
A ticket or request raised in ServiceNow opens or updates a matching issue in Microsoft Graph, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.
Where Microsoft Graph moves messages between services: activity lands on the stream
Records created or changed in ServiceNow publish to the queue or topic in Microsoft Graph as they happen, so downstream services react to real events rather than polling for them.
What you can sync between Microsoft Graph and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Microsoft Graph objects | ServiceNow objects | How this pairing syncs | |
|---|---|---|---|
| Teams messages and chats Channel messages and chats via /teams/{id}/channels and /chats; read message history and post new messages for alerts and archiving. | Tasks The base task table that incidents, changes, and requests extend. | Teams messages and chats is specific to Microsoft Graph and Tasks to ServiceNow — each maps to any object or custom field on the other side. | |
| Planner tasks Plans, buckets, and tasks via /planner; read and write task status, assignments, and due dates to keep project state in sync. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | Planner tasks is specific to Microsoft Graph and Knowledge Articles to ServiceNow — each maps to any object or custom field on the other side. | |
| Users Entra ID user accounts read and written via /users; create, update profile attributes, and enable or disable accounts with User.ReadWrite.All. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | Users is specific to Microsoft Graph and Custom Tables to ServiceNow — each maps to any object or custom field on the other side. | |
| Groups and memberships Microsoft 365 and security groups via /groups; read and write name, owners, and add/remove members, with membership deltas surfaced by delta query. | Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs. | Groups and memberships is specific to Microsoft Graph and Incidents to ServiceNow — each maps to any object or custom field on the other side. | |
| Mail messages (Outlook) Messages via /users/{id}/messages; read and create drafts, update, and send with the sendMail action, so this surface is fully read-write. | Change Requests Track planned changes; synced to deployment and release tooling. | Mail messages (Outlook) is specific to Microsoft Graph and Change Requests to ServiceNow — each maps to any object or custom field on the other side. | |
| Calendar events Outlook events via /users/{id}/events; read and write meetings, attendees, and recurrence, and accept or decline invitations. | Problems Root-cause records linked to incidents, useful in cross-system reporting. | Calendar events is specific to Microsoft Graph and Problems to ServiceNow — each maps to any object or custom field on the other side. |
How changes propagate between Microsoft Graph and ServiceNow
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Microsoft Graph ServiceNow Sub-second propagation
DetectionMicrosoft Graph notifies Stacksync of record changes through webhook events. Delta query (change tracking) returns created, updated, and deleted items since the last deltaLink for users, groups, mail, events, contacts, and.
DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.
ServiceNow Microsoft Graph Interval-based propagation
DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.
DeliveryEach detected change is written to Microsoft Graph through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Microsoft Graph: Throttled per app and per tenant, returning HTTP 429 with a Retry-After header; limits vary by service — the Outlook mail service allows about 10,000 requests per 10 minutes per app per mailbox with up to 4 concurrent requests, and delta and subscription tokens expire and must be renewed.
- ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
What ships with Microsoft Graph ⇄ ServiceNow
Connect Microsoft Graph and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Microsoft Graph–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Microsoft Graph or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Microsoft Graph or ServiceNow record.
Observability
Monitoring
Track your Microsoft Graph ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Microsoft Graph and ServiceNow.
How the Microsoft Graph and ServiceNow connectors work
Microsoft Graph
- Integration surface
- Microsoft Graph unified REST API (v1.0 and beta) at graph.microsoft.com, spanning Microsoft 365 services — Entra ID, Outlook mail and calendar, OneDrive and SharePoint, Teams, and Planner; supports JSON $batch (up to 20 requests per call).
- Authentication
- OAuth 2.0 via the Microsoft identity platform (Microsoft Entra ID). An app registration holds delegated or application (app-only) scopes such as Mail.ReadWrite, Calendars.ReadWrite, Files.ReadWrite.All, User.ReadWrite.All, and Group.ReadWrite.All; application permissions require tenant admin consent.
- Change detection
- Delta query (change tracking) returns created, updated, and deleted items since the last deltaLink for users, groups, mail, events, contacts, and driveItems; change-notification subscriptions (webhooks) POST near-real-time notifications to a notification URL and must be renewed before they expire.
- Capabilities
- read · write · webhooks
- Rate limits
- Throttled per app and per tenant, returning HTTP 429 with a Retry-After header; limits vary by service — the Outlook mail service allows about 10,000 requests per 10 minutes per app per mailbox with up to 4 concurrent requests, and delta and subscription tokens expire and must be renewed.
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Microsoft Graph to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Microsoft Graph and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Microsoft Graph
connected
ServiceNow
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Microsoft Graph and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Microsoft Graph ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Microsoft Graph ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Microsoft Graph and ServiceNow integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Microsoft Graph and ServiceNow: authenticate both systems, choose the objects to sync (such as Microsoft Graph's Teams messages and chats and Planner tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Yes — Stacksync ships production-grade connectors for both Microsoft Graph and ServiceNow. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
-
Change detection on Microsoft Graph: Delta query (change tracking) returns created, updated, and deleted items since the last deltaLink for users, groups, mail, events, contacts, and driveItems; change-notification subscriptions (webhooks) POST near-real-time notifications to a notification URL and must be renewed before they expire. On ServiceNow: Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the ServiceNow side: Incidents, Change Requests, Problems, Service Catalog Requests, plus custom fields where ServiceNow exposes them. On the Microsoft Graph side: Groups and memberships, Mail messages (Outlook), Calendar events, Contacts. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Microsoft Graph and ServiceNow: One shared record across both systems; Where Microsoft Graph tracks engineering work: requests become issues; Where Microsoft Graph moves messages between services: activity lands on the stream. Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 297 integrations available for Microsoft Graph and ServiceNow.
Popular · 8 of 297
-
Microsoft Graph ⇄ Quip -
Microsoft Graph ⇄ Smartsheet -
Microsoft Graph ⇄ Sysaid -
Microsoft Graph ⇄ Wrike -
ServiceNow ⇄ PagerDuty -
ServiceNow ⇄ Jira -
ServiceNow ⇄ Rabbitmq -
ServiceNow ⇄ Azure Service Bus
No integrations match .
