Real-time
Two-way sync
Changes in Manhattan Associates WMS or Servicemax instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Manhattan Associates WMS to Servicemax integration — real-time, two-way sync
Keep Manhattan Associates WMS and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Manhattan Associates WMS and Servicemax
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Servicemax and Manhattan Associates WMS.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Servicemax is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Contacts, Cases, Products, Work Orders in Servicemax with Appointments, Distribution Orders, Purchase Orders & ASNs, Inventory in Manhattan Associates WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
- 02 Mirror Accounts and Contacts between ServiceMax and the CRM system of record so customer and site data stays consistent.
- 03 Release orders from the ERP or OMS into the WMS and sync status back as they are waved, picked, and shipped.
- 04 Stream ship confirmations and tracking to the ERP and CRM so customer service answers from live data.
Common sync patterns
Where Servicemax faces customers and Manhattan Associates WMS carries account records
Order, invoice, or account status from Manhattan Associates WMS appears alongside the customer in Servicemax, so front-line teams answer from live data.
Where Servicemax collects payments: transactions post through
Payment events sync into Manhattan Associates WMS as they occur, keeping the enterprise records current without manual entry.
Where Manhattan Associates WMS is the HR or people system of record
Worker and organization data from Manhattan Associates WMS stays current in Servicemax, so the tools people use daily reflect the org as it actually is.
What you can sync between Manhattan Associates WMS and Servicemax
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Manhattan Associates WMS objects | Servicemax objects | How this pairing syncs | |
|---|---|---|---|
| Inventory On-hand, allocated, and available positions read out across the DC network. | Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. | Inventory is specific to Manhattan Associates WMS and Work Details to Servicemax — each maps to any object or custom field on the other side. | |
| Items Item master and packaging data kept consistent with the ERP catalog. | Installed Products SVMXC__Installed_Product__c; the installed-base asset record driving entitlement and service history; synced with asset and IoT databases. | Items is specific to Manhattan Associates WMS and Installed Products to Servicemax — each maps to any object or custom field on the other side. | |
| Shipments & LPNs Ship confirmations, cartons, and tracking pushed back to order sources. | Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. | Shipments & LPNs is specific to Manhattan Associates WMS and Service Contracts to Servicemax — each maps to any object or custom field on the other side. | |
| Receipts Receiving transactions reconciled against POs in the ERP. | Stock History SVMXC__Stock_History__c; append-only log of inventory transactions (RMA, shipment, parts receipt); read out for parts and inventory analytics. | Receipts is specific to Manhattan Associates WMS and Stock History to Servicemax — each maps to any object or custom field on the other side. | |
| Locations & Zones Facility topology referenced when interpreting inventory positions. | Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. | Locations & Zones is specific to Manhattan Associates WMS and Accounts to Servicemax — each maps to any object or custom field on the other side. | |
| Returns Return receipts synced so upstream systems reflect disposition and restock. | Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. | Returns is specific to Manhattan Associates WMS and Contacts to Servicemax — each maps to any object or custom field on the other side. |
How changes propagate between Manhattan Associates WMS and Servicemax
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Manhattan Associates WMS Servicemax Interval-based propagation
DetectionStacksync polls Manhattan Associates WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.
DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.
Servicemax Manhattan Associates WMS Sub-second propagation
DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.
DeliveryEach detected change is written to Manhattan Associates WMS through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Manhattan Associates WMS ⇄ Servicemax
Connect Manhattan Associates WMS and Servicemax for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Manhattan Associates WMS–Servicemax connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Manhattan Associates WMS or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Manhattan Associates WMS or Servicemax record.
Observability
Monitoring
Track your Manhattan Associates WMS ⇄ Servicemax sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Manhattan Associates WMS and Servicemax.
How the Manhattan Associates WMS and Servicemax connectors work
Manhattan Associates WMS
- Integration surface
- REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
- Authentication
- OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
- Change detection
- Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
- Capabilities
- read · write
Servicemax
- Integration surface
- Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
- Authentication
- Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
- Change detection
- Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
- Capabilities
- read · write · CDC
- Rate limits
- Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works
How to connect Manhattan Associates WMS to Servicemax — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Manhattan Associates WMS and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Manhattan Associates WMS
connected
Servicemax
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Manhattan Associates WMS and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Manhattan Associates WMS ⇄ ServicemaxCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Manhattan Associates WMS ServicemaxCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Manhattan Associates WMS and Servicemax integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Manhattan Associates WMS and Servicemax: authenticate both systems, choose the objects to sync (such as Manhattan Associates WMS's Inventory and Items), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Manhattan Associates WMS and Servicemax: Where Servicemax faces customers and Manhattan Associates WMS carries account records; Where Servicemax collects payments: transactions post through; Where Manhattan Associates WMS is the HR or people system of record. Order, invoice, or account status from Manhattan Associates WMS appears alongside the customer in Servicemax, so front-line teams answer from live data.
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Manhattan Associates WMS: REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions. Authentication: OAuth 2.0 on Manhattan Active; database credentials on legacy deployments. Servicemax: Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform). Authentication: Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects. Stacksync manages authentication, retries, and rate limits on both sides.
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Servicemax: Change Data Capture and Platform Events give near-real-time change feeds but must be enabled per object, and managed-package objects may need the vendor to expose them. Manhattan Associates WMS: Manhattan Active Warehouse Management is the cloud-native, microservices rebuild of the product and is continuously updated rather than versioned, with a REST API surface. Stacksync's field mapping accounts for these differences between Manhattan Associates WMS and Servicemax without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Manhattan Associates WMS and Servicemax records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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