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Developer tools ⇄ Database

Jira to Reltio integration — real-time, two-way sync

Keep Jira and Reltio in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Jira and Reltio

Keep Reltio and Jira in step: the rows in your database and the Sprints, Versions, Components, Users your engineering tools track stay consistent in real time, in both directions.

Reltio is where your application's durable data lives; Jira is where engineering and operations teams track the issues, events, messages, or identities that run alongside it. The two overlap constantly, a row should open a ticket, an alert should land as a record, a user in one should exist in the other, but bridging them today means per-tool integration code: auth, webhooks, pagination, rate limits, and retries, built and maintained separately for every tool.

Stacksync syncs Reference Data (RDM), Entities, Relations, Crosswalks in Reltio with Sprints, Versions, Components, Users in Jira field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set, so the database and the tooling around it never drift apart.

Common use cases

  • 01 Mirror the Reltio Activity Log and change history into a database for audit, lineage, and governance reporting.
  • 02 Push cleansed, deduplicated golden records and survivorship results from Reltio back into CRM and ERP systems so every app works from the mastered record.
  • 03 Load Issues, Worklogs, and status transitions into a warehouse for cycle-time, throughput, and burndown reporting.
  • 04 Sync Sprints and Boards with a capacity-planning tool so estimates and iteration scope stay aligned.

Common sync patterns

Turn rows into the records your tools track

A new or changed row in Reltio creates or updates the matching record in Jira, whether that is an issue, an event, a message, or a user, so the tool reflects the database without a custom API job.

Land tool activity as queryable rows

Records and events from Jira arrive in Reltio as rows, so tickets, alerts, messages, or identity changes become joinable data your services and reports read directly.

One integration pattern instead of per-tool API code

Read and write the synced tables in Reltio and Stacksync keeps Jira current, replacing the auth, webhooks, rate limits, and retry logic you would otherwise maintain for each tool.

What you can sync between Jira and Reltio

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Jira objects Reltio objects How this pairing syncs
Versions Release / fix-version records per Project; synced to align roadmap and release tools on what ships in each version. Data Change Requests (DCR) Stewardship change proposals routed through approval workflows; read and written to feed or track governed edits to golden records. Versions is specific to Jira and Data Change Requests (DCR) to Reltio — each maps to any object or custom field on the other side.
Components Sub-project categories used to route and group Issues; synced so ownership and triage stay consistent across tools. Reference Data (RDM) Managed lookup and reference values (country codes, standardized values, hierarchies); read and updated so downstream systems share consistent reference data. Components is specific to Jira and Reference Data (RDM) to Reltio — each maps to any object or custom field on the other side.
Users Account records referenced as reporters, assignees, and watchers; read to resolve accountId to a person when mapping Issue ownership. Entities Golden records for each configured entity type (for example Organization, Individual/Contact, Location, or Product); full CRUD via /entities, so records are created, updated, and deleted, and Reltio matches and merges them by survivorship rules. Users is specific to Jira and Entities to Reltio — each maps to any object or custom field on the other side.
Issues Core work items (stories, bugs, tasks, epics, sub-tasks); synced two-way with databases and other trackers, keyed by issue key with an updated field for incrementals. Relations Typed relationships between two entities (affiliations, hierarchies, employment, households); read and written via /relations to keep account hierarchies and affiliation graphs aligned across systems. Issues is specific to Jira and Relations to Reltio — each maps to any object or custom field on the other side.
Projects Containers that group Issues, workflows, and permissions; usually read to segment syncs by team, or written when standing up a new project. Crosswalks Per-entity references to the source systems and their record IDs; written when loading records so Reltio ties each source contribution to a golden record, and read to trace lineage back to origin systems. Projects is specific to Jira and Crosswalks to Reltio — each maps to any object or custom field on the other side.
Comments Discussion threads on Issues; in v3 the body is Atlassian Document Format JSON, so rich text is preserved when syncing to and from other systems. Interactions Transactional or event records linked to entities (purchases, visits, activities); read and written via /interactions to enrich profiles and power 360-degree reporting. Comments is specific to Jira and Interactions to Reltio — each maps to any object or custom field on the other side.

How changes propagate between Jira and Reltio

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Jira Reltio Sub-second propagation

DetectionJira notifies Stacksync of record changes through webhook events. Jira webhooks (jira:issue_created / _updated / _deleted plus comment and worklog events) for near-real-time.

DeliveryEach detected change is written to Reltio through its API, with automatic retries and rate-limit backoff.

Reltio Jira Interval-based propagation

DetectionStacksync polls Reltio for changes on an incremental schedule, reading only records changed since the previous pass. Polling the REST API on updateTime (epoch-ms), for example filter=gt(updateTime,<timestamp>), for entities and relations changed past a stored.

DeliveryEach detected change is written to Jira through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Jira: Cost-based (points) model; 429 responses return Retry-After and X-RateLimit-* headers. JQL search costs far more than single-issue reads.
  • Reltio: Reltio applies per-tenant API throttling and returns HTTP 429 (Too Many Requests) when limits are exceeded; there is no single fixed request-per-second cap published for all tenants, and throttling is tuned per tenant and environment. Large loads and reads use bulk create/update and the asynchronous export/jobs API rather than row-by-row calls.
What ships with Jira ⇄ Reltio

Connect Jira and Reltio for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Jira–Reltio connection.

Real-time

Two-way sync

Changes in Jira or Reltio instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Jira or Reltio data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Jira or Reltio record.

Observability

Monitoring

Track your Jira ⇄ Reltio sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Jira and Reltio.

How the Jira and Reltio connectors work

Jira

Integration surface
REST API v2 and v3 plus the Jira Software (Agile) REST API
Authentication
OAuth 2.0 (3LO) for apps, or Basic auth with an Atlassian account email plus API token
Change detection
Jira webhooks (jira:issue_created / _updated / _deleted plus comment and worklog events) for near-real-time; incremental JQL polling on the issue updated timestamp as a best-effort reconciliation fallback.
Capabilities
read · write · webhooks
Rate limits
Cost-based (points) model; 429 responses return Retry-After and X-RateLimit-* headers. JQL search costs far more than single-issue reads.

Reltio

Integration surface
Reltio REST API (Data API) — /entities, /relations, /interactions, /activities, plus Match, RDM (reference data), and Data Change Request endpoints; base URL https://{environment}.reltio.com/reltio/api/{tenantId}
Authentication
OAuth 2.0 bearer tokens obtained from Reltio's central auth server (POST https://auth.reltio.com/oauth/token, client-credentials or password grant, application/x-www-form-urlencoded) and sent as Authorization: Bearer <token>; access tokens expire after about 60 minutes and are renewed with a refresh token, and are scoped per API (entities_api, relations_api, interactions_api, configuration_api, graphs_api)
Change detection
Polling the REST API on updateTime (epoch-ms), for example filter=gt(updateTime,<timestamp>), for entities and relations changed past a stored watermark. Reltio has no CDC log external tools consume; separately, Reltio's event streaming can publish entity change events (created, changed, removed) to a customer-configured message queue (Amazon SQS/SNS, Google Pub/Sub, Azure Service Bus, or Kafka), which is a queue feed rather than HTTP webhooks.
Capabilities
read · write
Rate limits
Reltio applies per-tenant API throttling and returns HTTP 429 (Too Many Requests) when limits are exceeded; there is no single fixed request-per-second cap published for all tenants, and throttling is tuned per tenant and environment. Large loads and reads use bulk create/update and the asynchronous export/jobs API rather than row-by-row calls.
How it works

How to connect Jira to Reltio — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Jira and Reltio with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Jira connected
    Reltio connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Jira and Reltio objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Jira ⇄ Reltio
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Jira Reltio
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Jira and Reltio integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 310 integrations available for Jira and Reltio.

Popular · 7 of 310
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