Real-time
Two-way sync
Changes in Infor M3 or Kustomer instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Infor M3 to Kustomer integration — real-time, two-way sync
Keep Infor M3 and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Infor M3 and Kustomer
Close the gap between front office and back office: Kustomer and Infor M3 share customers and status in real time, in both directions.
Kustomer holds the customer relationship; Infor M3 runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Custom Objects (Klasses), Users, Teams, Tags in Kustomer with Items, Customers, Suppliers, Customer Orders in Infor M3 field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Keep customer attributes updated from billing systems so routing rules and SLAs reflect account value
- 02 Escalate conversation-derived signals into the CRM as tasks or opportunities
- 03 Push orders captured in a CRM into M3 as customer orders without manual re-entry
- 04 Mirror M3 customers and invoices into a CRM or warehouse so sales and finance share one AR view
Common sync patterns
Where Infor M3 is the finance system of record: money status on the account
Invoice and payment state from Infor M3 shows on the account in Kustomer, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Infor M3 manages people and org data: keep Kustomer aligned
Owners, territories, and org structure informed by Infor M3 stay current in Kustomer.
What you can sync between Infor M3 and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor M3 objects | Kustomer objects | How this pairing syncs | |
|---|---|---|---|
| Customers Customer master records sync with CRM account records to keep one shared customer file. | Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Warehouses Warehouse and facility records scope inventory and order data during mapping. | Notes Internal annotations carry context alongside synced conversations. | Warehouses is specific to Infor M3 and Notes to Kustomer — each maps to any object or custom field on the other side. | |
| Price Lists Pricing data keeps quoting tools consistent with the prices M3 will actually invoice. | Conversations Support threads across channels sync outward for analytics and CRM context. | Price Lists is specific to Infor M3 and Conversations to Kustomer — each maps to any object or custom field on the other side. | |
| Items Item master records provide the SKU, unit, and attribute data other systems price and sell against. | Messages Individual messages within conversations support full-thread replication. | Items is specific to Infor M3 and Messages to Kustomer — each maps to any object or custom field on the other side. | |
| Suppliers Supplier records align procurement tools with the vendors M3 purchases from. | Companies Organization records group customers and map to CRM accounts. | Suppliers is specific to Infor M3 and Companies to Kustomer — each maps to any object or custom field on the other side. | |
| Customer Orders Orders created in commerce or CRM systems land in M3 for fulfillment and invoicing. | Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Customer Orders is specific to Infor M3 and Custom Objects (Klasses) to Kustomer — each maps to any object or custom field on the other side. |
How changes propagate between Infor M3 and Kustomer
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Infor M3 Kustomer Sub-second propagation
DetectionInfor M3 notifies Stacksync of record changes through webhook events. Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints.
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Kustomer Infor M3 Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to Infor M3 through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Infor M3: Subject to Infor ION API gateway throttling policies.
- Kustomer: Subject to the platform's API rate limits.
What ships with Infor M3 ⇄ Kustomer
Connect Infor M3 and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor M3–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor M3 or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor M3 or Kustomer record.
Observability
Monitoring
Track your Infor M3 ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor M3 and Kustomer.
How the Infor M3 and Kustomer connectors work
Infor M3
- Integration surface
- REST API (M3 API programs exposed through the Infor ION API gateway)
- Authentication
- OAuth 2.0 via Infor OS / ION API authorization
- Change detection
- Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Infor M3 to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor M3 and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor M3
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor M3 and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor M3 ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor M3 KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor M3 and Kustomer integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Infor M3 and Kustomer: authenticate both systems, choose the objects to sync (such as Infor M3's Customers and Warehouses), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Infor M3 and Kustomer records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Infor M3 and Kustomer connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Infor M3–Kustomer integration in-house.
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Yes — Stacksync ships production-grade connectors for both Infor M3 and Kustomer. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Infor M3: Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints. On Kustomer: Outbound webhooks on record events, plus polling for backfill. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Kustomer side: Custom Objects (Klasses), Users, Teams, Tags, plus custom fields where Kustomer exposes them. On the Infor M3 side: Items, Customers, Suppliers, Customer Orders. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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