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Database ⇄ Business productivity

Dynamo DB to Servicemax integration — real-time, two-way sync

Keep Dynamo DB and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Dynamo DB and Servicemax

Mirror Servicemax's data into Dynamo DB so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Servicemax through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Dynamo DB.

Stacksync mirrors Work Orders, Work Details, Installed Products, Service Contracts from Servicemax into DynamoDB Streams, Global Tables, Tables, Items in Dynamo DB and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Servicemax, so the tool and the database never disagree.

Common use cases

  • 01 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
  • 02 Mirror Accounts and Contacts between ServiceMax and the CRM system of record so customer and site data stays consistent.
  • 03 Stream item changes from DynamoDB application tables into a Postgres or warehouse copy for SQL analytics.
  • 04 Sync customer records between DynamoDB-backed services and a CRM so support and sales see live application state.

Common sync patterns

React to changes as they happen

Updates in Servicemax arrive as row changes in Dynamo DB, so triggers, jobs, and services can respond in near real time.

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

Read Servicemax with a query

Records from Servicemax are ordinary rows in Dynamo DB; join them, index them, and use them in application logic without touching the vendor API.

What you can sync between Dynamo DB and Servicemax

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dynamo DB objects Servicemax objects How this pairing syncs
Partition and Sort Keys The primary key pair used as the match key for bi-directional sync. Work Orders SVMXC__Service_Order__c; the core field-service job record for install, repair, and maintenance; synced two-way with databases and pushed to ERPs at close. Partition and Sort Keys is specific to Dynamo DB and Work Orders to Servicemax — each maps to any object or custom field on the other side.
Global Secondary Indexes Alternate access paths used when sync queries filter on non-key attributes. Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. Global Secondary Indexes is specific to Dynamo DB and Work Details to Servicemax — each maps to any object or custom field on the other side.
DynamoDB Streams Ordered item-level change records consumed for incremental sync. Installed Products SVMXC__Installed_Product__c; the installed-base asset record driving entitlement and service history; synced with asset and IoT databases. DynamoDB Streams is specific to Dynamo DB and Installed Products to Servicemax — each maps to any object or custom field on the other side.
Global Tables Multi-region replicas relevant when syncs must read from a specific region. Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. Global Tables is specific to Dynamo DB and Service Contracts to Servicemax — each maps to any object or custom field on the other side.
Tables The top-level containers a sync targets; each table is addressed independently. Stock History SVMXC__Stock_History__c; append-only log of inventory transactions (RMA, shipment, parts receipt); read out for parts and inventory analytics. Tables is specific to Dynamo DB and Stock History to Servicemax — each maps to any object or custom field on the other side.
Items Schemaless records keyed by partition (and optional sort) key, mapped to rows or SaaS objects in syncs. Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. Items is specific to Dynamo DB and Accounts to Servicemax — each maps to any object or custom field on the other side.

How changes propagate between Dynamo DB and Servicemax

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Dynamo DB Servicemax Sub-second propagation

DetectionChanges in Dynamo DB are captured at the source via change data capture — no polling loop against its API. Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration.

DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.

Servicemax Dynamo DB Sub-second propagation

DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.

DeliveryEach detected change is applied to Dynamo DB as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Dynamo DB: Throughput is governed by the table's provisioned or on-demand capacity mode.
  • Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Dynamo DB ⇄ Servicemax

Connect Dynamo DB and Servicemax for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dynamo DB–Servicemax connection.

Real-time

Two-way sync

Changes in Dynamo DB or Servicemax instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dynamo DB or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dynamo DB or Servicemax record.

Observability

Monitoring

Track your Dynamo DB ⇄ Servicemax sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dynamo DB and Servicemax.

How the Dynamo DB and Servicemax connectors work

Dynamo DB

Integration surface
Proprietary JSON-over-HTTPS API accessed through AWS SDKs; PartiQL supported for SQL-like queries
Authentication
AWS IAM credentials with SigV4 request signing
Change detection
Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration
Capabilities
read · write · CDC
Rate limits
Throughput is governed by the table's provisioned or on-demand capacity mode

Servicemax

Integration surface
Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
Authentication
Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
Change detection
Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
Capabilities
read · write · CDC
Rate limits
Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works

How to connect Dynamo DB to Servicemax — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dynamo DB and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dynamo DB connected
    Servicemax connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dynamo DB and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dynamo DB ⇄ Servicemax
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dynamo DB Servicemax
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dynamo DB and Servicemax integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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DPF US-EU-UK-CH
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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 455 integrations available for Dynamo DB and Servicemax.

Popular · 6 of 455
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