Real-time
Two-way sync
Changes in Customer.io or Infor CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Customer.io to Infor CRM integration — real-time, two-way sync
Keep Customer.io and Infor CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Customer.io and Infor CRM
Sync what happens in Customer.io with the customer records in Infor CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Customer.io holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Deliveries / Messages, Newsletters, People, Objects in Customer.io to Leads, Opportunities, Tickets, Activities in Infor CRM with bi-directional, real-time sync. Activity and record changes in Customer.io update the matching contact or account in Infor CRM, and CRM data flows the other way wherever Customer.io can store and use it.
Common use cases
- 01 Push CRM segments and lead status into Customer.io so messaging respects sales stage.
- 02 Land delivery and engagement events (sent, opened, clicked, bounced) from reporting webhooks into a warehouse for attribution analysis.
- 03 Run a two-way sync between Infor CRM accounts and contacts and a Postgres database so internal tools read CRM data with SQL.
- 04 Keep Infor CRM aligned with an Infor ERP customer master so sales and finance share one account record.
Common sync patterns
Where Customer.io runs outreach
Prospects, sends, and replies sync into Infor CRM, keeping lead status current without manual imports.
Where Customer.io supplies contact or company data
Enriched fields land directly on records in Infor CRM, and refreshes keep them from going stale.
Where Customer.io processes payments
Charges, refunds, and subscription changes appear on the account in Infor CRM, so revenue context lives with the relationship.
What you can sync between Customer.io and Infor CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Customer.io objects | Infor CRM objects | How this pairing syncs | |
|---|---|---|---|
| Campaigns Automated workflows whose membership and metrics can be read via the App API. | Campaigns Marketing containers linked to leads and opportunities. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Segments Attribute- or event-based groups; data syncs feed the attributes segments evaluate. | Activities Calls, meetings, and tasks synced for engagement reporting. | Segments is specific to Customer.io and Activities to Infor CRM — each maps to any object or custom field on the other side. | |
| Broadcasts One-off sends to segments or audiences, triggerable via API. | Custom entities Deployment-specific objects added through the customizable entity model. | Broadcasts is specific to Customer.io and Custom entities to Infor CRM — each maps to any object or custom field on the other side. | |
| Deliveries / Messages Per-recipient message records whose lifecycle events flow out through reporting webhooks. | Accounts Company records matched against ERP customer masters in syncs. | Deliveries / Messages is specific to Customer.io and Accounts to Infor CRM — each maps to any object or custom field on the other side. | |
| Newsletters Recurring email sends with performance metrics available for reporting syncs. | Contacts Person records synced with marketing and support tools. | Newsletters is specific to Customer.io and Contacts to Infor CRM — each maps to any object or custom field on the other side. | |
| People Profiles with attributes, matched on identifiers like id or email; the main write target of data syncs. | Leads Unqualified records synced in from marketing sources. | People is specific to Customer.io and Leads to Infor CRM — each maps to any object or custom field on the other side. |
How changes propagate between Customer.io and Infor CRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Customer.io Infor CRM Sub-second propagation
DetectionCustomer.io notifies Stacksync of record changes through webhook events. Reporting webhooks push message and delivery events.
DeliveryEach detected change is written to Infor CRM through its API, with automatic retries and rate-limit backoff.
Infor CRM Customer.io Interval-based propagation
DetectionStacksync polls Infor CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.
DeliveryEach detected change is written to Customer.io through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Customer.io: Subject to per-API rate limits documented by Customer.io.
- Infor CRM: Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
What ships with Customer.io ⇄ Infor CRM
Connect Customer.io and Infor CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Customer.io–Infor CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Customer.io or Infor CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Customer.io or Infor CRM record.
Observability
Monitoring
Track your Customer.io ⇄ Infor CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Customer.io and Infor CRM.
How the Customer.io and Infor CRM connectors work
Customer.io
- Integration surface
- REST APIs split by purpose: Track API for data ingestion, App API for campaigns, people lookups, and messages
- Authentication
- Basic auth with site ID and API key for the Track API; bearer token for the App API
- Change detection
- Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-API rate limits documented by Customer.io
Infor CRM
- Integration surface
- REST-style SData API over the CRM entity model
- Authentication
- User credentials; Infor OS-managed authentication in cloud deployments
- Change detection
- Polling on modified timestamps; no log-based CDC on the API surface
- Capabilities
- read · write
- Rate limits
- Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
How it works
How to connect Customer.io to Infor CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Customer.io and Infor CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Customer.io
connected
Infor CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Customer.io and Infor CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Customer.io ⇄ Infor CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Customer.io Infor CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Customer.io and Infor CRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Customer.io and Infor CRM: authenticate both systems, choose the objects to sync (such as Customer.io's Campaigns and Segments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Customer.io and Infor CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Customer.io: Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection. On Infor CRM: Polling on modified timestamps; no log-based CDC on the API surface. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Customer.io side: Deliveries / Messages, Newsletters, People, Objects, plus custom fields where Customer.io exposes them. On the Infor CRM side: Leads, Opportunities, Tickets, Activities. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Customer.io and Infor CRM: Where Customer.io runs outreach; Where Customer.io supplies contact or company data; Where Customer.io processes payments. Prospects, sends, and replies sync into Infor CRM, keeping lead status current without manual imports.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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