Real-time
Two-way sync
Changes in Chorusai or Infor WMS instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Chorusai to Infor WMS integration — real-time, two-way sync
Keep Chorusai and Infor WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Chorusai and Infor WMS
Close the gap between front office and back office: Chorusai and Infor WMS share customers and status in real time, in both directions.
Chorusai holds the customer relationship; Infor WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Users, Trackers, Deals, Scorecards in Chorusai with Shipments, Appointments, Items, Inventory in Infor WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Export Scorecards and their scores to a database to power rep-coaching and QA dashboards across sales teams.
- 02 Read the Deals associated with each conversation to attribute call activity to open opportunities in a BI model.
- 03 Sync inventory positions from Infor WMS to an OMS or e-commerce platform so promised stock reflects the warehouse
- 04 Push sales orders from an ERP into the WMS for wave planning and picking, then return status updates
Common sync patterns
Where Infor WMS manages people and org data: keep Chorusai aligned
Owners, territories, and org structure informed by Infor WMS stay current in Chorusai.
Where Infor WMS handles order-to-cash: closed-won flows through
A deal won in Chorusai creates or updates the customer in Infor WMS with clean data, so fulfillment and invoicing start without re-entry.
Where Infor WMS is the finance system of record: money status on the account
Invoice and payment state from Infor WMS shows on the account in Chorusai, so reps see balances before promising the next order.
What you can sync between Chorusai and Infor WMS
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Chorusai objects | Infor WMS objects | How this pairing syncs | |
|---|---|---|---|
| Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Appointments Dock appointment data coordinates carriers and yard operations with external schedules. | Trackers is specific to Chorusai and Appointments to Infor WMS — each maps to any object or custom field on the other side. | |
| Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Items Item definitions keep the WMS aligned with the ERP or OMS item master. | Deals is specific to Chorusai and Items to Infor WMS — each maps to any object or custom field on the other side. | |
| Scorecards Call QA and coaching assessments with reviewer, recipient, and scores; read and exported for rep-performance reporting. | Inventory On-hand quantities by location feed available-to-promise in order-taking systems. | Scorecards is specific to Chorusai and Inventory to Infor WMS — each maps to any object or custom field on the other side. | |
| Moments Timestamped highlight clips from a conversation; created via the API to capture key call snippets. | Receipts / ASNs Advance shipment notices and receipt confirmations sync with procurement systems. | Moments is specific to Chorusai and Receipts / ASNs to Infor WMS — each maps to any object or custom field on the other side. | |
| Playlists Curated collections of Moments and Recordings; created and managed to share coaching examples across teams. | Shipment Orders Outbound orders arrive from the ERP or OMS for allocation and picking. | Playlists is specific to Chorusai and Shipment Orders to Infor WMS — each maps to any object or custom field on the other side. | |
| Engagements Meetings and dialer calls, the core record; filterable by date_time, participants, and processing_state, and polled incrementally to read conversation activity out. | Waves Wave assignments group orders for fulfillment and can be reported outward. | Engagements is specific to Chorusai and Waves to Infor WMS — each maps to any object or custom field on the other side. |
How changes propagate between Chorusai and Infor WMS
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Chorusai Infor WMS Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Infor WMS through its API, with automatic retries and rate-limit backoff.
Infor WMS Chorusai Sub-second propagation
DetectionInfor WMS notifies Stacksync of record changes through webhook events. ION event publishing or scheduled polling of API endpoints.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
- Infor WMS: Subject to Infor ION API gateway throttling policies.
What ships with Chorusai ⇄ Infor WMS
Connect Chorusai and Infor WMS for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chorusai–Infor WMS connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Chorusai or Infor WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Chorusai or Infor WMS record.
Observability
Monitoring
Track your Chorusai ⇄ Infor WMS sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Chorusai and Infor WMS.
How the Chorusai and Infor WMS connectors work
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
Infor WMS
- Integration surface
- REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite)
- Authentication
- OAuth 2.0 via Infor OS
- Change detection
- ION event publishing or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
How it works
How to connect Chorusai to Infor WMS — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Chorusai and Infor WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Chorusai
connected
Infor WMS
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Chorusai and Infor WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Chorusai ⇄ Infor WMSCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Chorusai Infor WMSCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Chorusai and Infor WMS integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Chorusai and Infor WMS: authenticate both systems, choose the objects to sync (such as Chorusai's Trackers and Deals), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Chorusai: REST API (api-docs.chorus.ai). Authentication: Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header. Infor WMS: REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite). Authentication: OAuth 2.0 via Infor OS. Stacksync manages authentication, retries, and rate limits on both sides.
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Chorusai: Engagement transcripts, utterances, and trackers are only available after asynchronous processing completes, so a just-ended call may return without analysis for several minutes. Infor WMS: The data model separates inbound (ASNs, receipts), inventory (item and location balances), and outbound (shipment orders, waves, shipments) flows, which maps onto standard ERP-to-WMS sync patterns. Stacksync's field mapping accounts for these differences between Chorusai and Infor WMS without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Chorusai and Infor WMS records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Chorusai and Infor WMS connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Chorusai–Infor WMS integration in-house.
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Yes — Stacksync ships production-grade connectors for both Chorusai and Infor WMS. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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