Skip to content
E-commerce ⇄ CRM

Channelengine to Close integration — real-time, two-way sync

Keep Channelengine and Close in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Channelengine and Close

Keep the customers and orders that Close and Channelengine share aligned in real time, so sales works from live purchase history and the store works from current account details.

Close holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Channelengine runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links Opportunities, Activities, Tasks, Custom Activities in Close to Offers (price and stock), Shipments, Returns, Cancellations in Channelengine with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Push call, SMS, and email activity data into a warehouse for rep performance and outreach-cadence analysis.
  • 02 Write product usage or firmographic data from an internal database onto Close lead custom fields to prioritize follow-up.
  • 03 Load Orders and Returns into Postgres or a warehouse for marketplace sales, fulfillment, and margin reporting without manual CSV exports.
  • 04 Push product content from a PIM, ERP, or database into ChannelEngine's Products endpoint so listings stay current across every connected marketplace.

Common sync patterns

Where Channelengine records orders: purchase history on the account

Orders and their status from Channelengine appear on the matching contact or account in Close, so reps see what a customer has bought and what is in flight before the next conversation.

New buyers become CRM records

A customer created in Channelengine creates or updates the matching contact or account in Close, so first-time and repeat buyers land in the relationship system without a manual import.

Contact and address details stay consistent

An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.

What you can sync between Channelengine and Close

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Channelengine objects Close objects How this pairing syncs
Backorders Records marking part of an order as temporarily out of stock; create with POST /v2/backorders and read with GET /v2/backorders by merchant reference or since a date. Custom Fields Org-specific fields on leads, contacts, and opportunities; addressed by stable field ids in syncs. Backorders is specific to Channelengine and Custom Fields to Close — each maps to any object or custom field on the other side.
Order documents Invoices and other order documents; retrieved as a paginated, filterable list via GET /v2/orders/documents for finance and archiving systems. Read-only. Users Sales reps referenced as owners on leads, opportunities, and activities. Order documents is specific to Channelengine and Users to Close — each maps to any object or custom field on the other side.
Orders Marketplace and merchant-fulfilled orders; read via GET /v2/orders and GET /v2/orders/new (status NEW), then acknowledged with POST /v2/orders/acknowledge so later shipment, return, and cancellation calls can reference them. Smart Views Saved lead searches that can scope which records a segment-based sync pulls. Orders is specific to Channelengine and Smart Views to Close — each maps to any object or custom field on the other side.
Products (product content) Catalog records created and updated via POST /v2/products and deactivated via DELETE; use a parent/child variant model where the parent is a non-purchasable blueprint. Written into ChannelEngine from a PIM, ERP, or database. Leads The top-level record in Close; represents a company and holds its contacts, opportunities, and activity history. Products (product content) is specific to Channelengine and Leads to Close — each maps to any object or custom field on the other side.
Offers (price and stock) Price and stock updates via PUT /v2/offer/stock and the offers endpoints; separate from product content so fast-changing stock can be pushed often, and supports bulk updates across stock locations. Contacts People nested under a lead, with emails and phone numbers used for outreach syncs. Offers (price and stock) is specific to Channelengine and Contacts to Close — each maps to any object or custom field on the other side.
Shipments Fulfillment records; write with POST /v2/shipments to mark an order shipped with tracking, read with GET /v2/shipments. Pushed back from a warehouse or ERP so marketplaces update the buyer. Opportunities Deal records with value, confidence, and status; commonly synced to reporting and billing systems. Shipments is specific to Channelengine and Opportunities to Close — each maps to any object or custom field on the other side.

How changes propagate between Channelengine and Close

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Channelengine Close Sub-second propagation

DetectionChannelengine notifies Stacksync of record changes through webhook events. Webhooks fire on order creation and on return and shipment/cancellation changes.

DeliveryEach detected change is written to Close through its API, with automatic retries and rate-limit backoff.

Close Channelengine Sub-second propagation

DetectionClose notifies Stacksync of record changes through webhook events. Webhook subscriptions for record events, with polling on date_updated fields for backfills.

DeliveryEach detected change is written to Channelengine through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Channelengine: Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
  • Close: Subject to per-endpoint rate limits communicated in response headers.
What ships with Channelengine ⇄ Close

Connect Channelengine and Close for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Channelengine–Close connection.

Real-time

Two-way sync

Changes in Channelengine or Close instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Channelengine or Close data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Channelengine or Close record.

Observability

Monitoring

Track your Channelengine ⇄ Close sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Channelengine and Close.

How the Channelengine and Close connectors work

Channelengine

Integration surface
REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api
Authentication
API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs
Change detection
Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new
Capabilities
read · write · webhooks
Rate limits
Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.

Close

Integration surface
REST API
Authentication
API key (sent via HTTP Basic auth)
Change detection
Webhook subscriptions for record events, with polling on date_updated fields for backfills
Capabilities
read · write · webhooks
Rate limits
Subject to per-endpoint rate limits communicated in response headers
How it works

How to connect Channelengine to Close — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Channelengine and Close with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Channelengine connected
    Close connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Channelengine and Close objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Channelengine ⇄ Close
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Channelengine Close
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Channelengine and Close integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 392 integrations available for Channelengine and Close.

Popular · 6 of 392
All Channelengine integrations All Close integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own