Real-time
Two-way sync
Changes in Channelengine or Chorusai instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Channelengine to Chorusai integration — real-time, two-way sync
Keep Channelengine and Chorusai in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Channelengine and Chorusai
Keep the customers and orders that Chorusai and Channelengine share aligned in real time, so sales works from live purchase history and the store works from current account details.
Chorusai holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Channelengine runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Playlists, Engagements, Recordings (Conversations), Users in Chorusai to Shipments, Returns, Cancellations, Backorders in Channelengine with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Upload externally recorded dialer or web-conference audio into Chorus as Recordings so it gets transcribed and analyzed like native calls.
- 02 Sync Trackers such as pricing, competitor, and next-steps mentions onto matching CRM Opportunities as coaching and deal-risk signals.
- 03 Write Shipments with tracking back to ChannelEngine when the warehouse or ERP marks an order shipped, so each marketplace notifies the buyer.
- 04 Sync Returns and Cancellations two-way so customer-service and finance systems reconcile marketplace returns and cancellations with the ERP.
Common sync patterns
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Chorusai segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Chorusai syncs onto the customer record in Channelengine, so the buying side can act on how the relationship is classified.
Where both keep product records: catalog and CRM products aligned
Where Chorusai tracks products or line items and Channelengine holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
What you can sync between Channelengine and Chorusai
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Channelengine objects | Chorusai objects | How this pairing syncs | |
|---|---|---|---|
| Orders Marketplace and merchant-fulfilled orders; read via GET /v2/orders and GET /v2/orders/new (status NEW), then acknowledged with POST /v2/orders/acknowledge so later shipment, return, and cancellation calls can reference them. | Engagements Meetings and dialer calls, the core record; filterable by date_time, participants, and processing_state, and polled incrementally to read conversation activity out. | Orders is specific to Channelengine and Engagements to Chorusai — each maps to any object or custom field on the other side. | |
| Products (product content) Catalog records created and updated via POST /v2/products and deactivated via DELETE; use a parent/child variant model where the parent is a non-purchasable blueprint. Written into ChannelEngine from a PIM, ERP, or database. | Recordings (Conversations) The recorded call with utterances, transcript, thumbnails, and metrics; read for analysis and uploaded or deleted through the API. | Products (product content) is specific to Channelengine and Recordings (Conversations) to Chorusai — each maps to any object or custom field on the other side. | |
| Offers (price and stock) Price and stock updates via PUT /v2/offer/stock and the offers endpoints; separate from product content so fast-changing stock can be pushed often, and supports bulk updates across stock locations. | Users Chorus users with roles and team membership; read to map engagement owners and participants to CRM and warehouse identities. | Offers (price and stock) is specific to Channelengine and Users to Chorusai — each maps to any object or custom field on the other side. | |
| Shipments Fulfillment records; write with POST /v2/shipments to mark an order shipped with tracking, read with GET /v2/shipments. Pushed back from a warehouse or ERP so marketplaces update the buyer. | Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Shipments is specific to Channelengine and Trackers to Chorusai — each maps to any object or custom field on the other side. | |
| Returns Marketplace- and merchant-initiated returns; read via GET /v2/returns and created with POST /v2/returns. Synced two-way so customer-service and finance systems reconcile with the ERP. | Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Returns is specific to Channelengine and Deals to Chorusai — each maps to any object or custom field on the other side. | |
| Cancellations Order cancellations; create with POST /v2/cancellations and read with GET /v2/cancellations. Written when stock is unavailable and read back for reconciliation. | Scorecards Call QA and coaching assessments with reviewer, recipient, and scores; read and exported for rep-performance reporting. | Cancellations is specific to Channelengine and Scorecards to Chorusai — each maps to any object or custom field on the other side. |
How changes propagate between Channelengine and Chorusai
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Channelengine Chorusai Sub-second propagation
DetectionChannelengine notifies Stacksync of record changes through webhook events. Webhooks fire on order creation and on return and shipment/cancellation changes.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Chorusai Channelengine Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Channelengine through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Channelengine: Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
What ships with Channelengine ⇄ Chorusai
Connect Channelengine and Chorusai for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Channelengine–Chorusai connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Channelengine or Chorusai data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Channelengine or Chorusai record.
Observability
Monitoring
Track your Channelengine ⇄ Chorusai sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Channelengine and Chorusai.
How the Channelengine and Chorusai connectors work
Channelengine
- Integration surface
- REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api
- Authentication
- API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs
- Change detection
- Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
How it works
How to connect Channelengine to Chorusai — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Channelengine and Chorusai with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Channelengine
connected
Chorusai
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Channelengine and Chorusai objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Channelengine ⇄ ChorusaiCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Channelengine ChorusaiCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Channelengine and Chorusai integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Channelengine and Chorusai: authenticate both systems, choose the objects to sync (such as Channelengine's Orders and Products (product content)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Channelengine and Chorusai. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Channelengine: Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new. On Chorusai: Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Chorusai side: Playlists, Engagements, Recordings (Conversations), Users, plus custom fields where Chorusai exposes them. On the Channelengine side: Shipments, Returns, Cancellations, Backorders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Channelengine and Chorusai: Contact and address details stay consistent; Where Chorusai segments customers: status travels to the store record; Where both keep product records: catalog and CRM products aligned. An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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