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Communications ⇄ CRM

Aircall to Veeva CRM integration — real-time, two-way sync

Keep Aircall and Veeva CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and Veeva CRM

Keep Veeva CRM and Aircall working from the same contacts, and log every call, message, and meeting back on the record, in real time and in both directions.

Veeva CRM holds the people the business talks to: the contacts, their phone numbers and email addresses, and which rep owns the relationship. Aircall is where the talking happens, whether that is calls, texts, email, or meetings. The two depend on the same people, and when the contact list in one drifts from the other, outreach goes to stale numbers and the record of what was said never makes it back to the account.

Stacksync syncs Sample Transactions, Consent Records, Key Messages and CLM Content, Territories and Alignments in Veeva CRM with Users, Numbers, Tags, Teams in Aircall field by field, in real time, and in both directions. Current contact details flow out to Aircall so it can reach the right person, and the calls, messages, and meetings Aircall produces flow back onto the matching record in Veeva CRM. You decide which system owns which fields, and conflicts resolve by rules you set.

Common use cases

  • 01 Keep consent records aligned between Veeva and marketing platforms so channel opt-outs are enforced everywhere.
  • 02 Feed territory alignments from a roster system into Veeva as field teams change.
  • 03 Log every Call with its recording URL, tags, comments, and metadata into Postgres or a warehouse for talk-time and call-outcome reporting beside CRM pipeline data.
  • 04 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.

Common sync patterns

New contacts reachable right away

A contact created or updated in Veeva CRM appears in Aircall within seconds, so outreach starts without exporting a list or re-keying numbers.

Where Aircall reaches out: contacts kept current

Names, phone numbers, email addresses, and the owning rep from Veeva CRM stay current in Aircall, so every call, text, or email goes to the right person at the right address.

Calls, messages, and meetings on the record

Activity handled in Aircall appears on the matching contact and account in Veeva CRM, so the next person sees the full history without leaving the CRM.

What you can sync between Aircall and Veeva CRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects Veeva CRM objects How this pairing syncs
Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. Calls Recorded visits and interactions with HCPs, including samples dropped and key messages shown. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Webhooks Event subscriptions for call, contact, user, message, and number events; full CRUD, the mechanism for near-real-time change delivery to Stacksync. Accounts (HCPs and HCOs) Healthcare professionals and organizations; the central entity most syncs key on. Webhooks is specific to Aircall and Accounts (HCPs and HCOs) to Veeva CRM — each maps to any object or custom field on the other side.
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Medical Inquiries Information requests captured in the field and routed to medical affairs. Contacts is specific to Aircall and Medical Inquiries to Veeva CRM — each maps to any object or custom field on the other side.
Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. Sample Transactions Sample disbursement records tracked for regulatory compliance. Users is specific to Aircall and Sample Transactions to Veeva CRM — each maps to any object or custom field on the other side.
Numbers Provisioned phone numbers with settings, open hours, and IVR config; read and update to keep routing and business-hours data aligned across systems. Consent Records Channel-level communication consent for HCPs, synced to enforce opt-outs across systems. Numbers is specific to Aircall and Consent Records to Veeva CRM — each maps to any object or custom field on the other side.
Tags Call tags with name and color; full CRUD, applied to calls for disposition and outcome reporting in the CRM or warehouse. Key Messages and CLM Content Approved content presented during calls, referenced in activity data. Tags is specific to Aircall and Key Messages and CLM Content to Veeva CRM — each maps to any object or custom field on the other side.

How changes propagate between Aircall and Veeva CRM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall Veeva CRM Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is written to Veeva CRM through its API, with automatic retries and rate-limit backoff.

Veeva CRM Aircall Interval-based propagation

DetectionStacksync polls Veeva CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on record modification timestamps.

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
  • Veeva CRM: Subject to the underlying platform's API request allocations, which are contract-dependent.
What ships with Aircall ⇄ Veeva CRM

Connect Aircall and Veeva CRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–Veeva CRM connection.

Real-time

Two-way sync

Changes in Aircall or Veeva CRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or Veeva CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or Veeva CRM record.

Observability

Monitoring

Track your Aircall ⇄ Veeva CRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and Veeva CRM.

How the Aircall and Veeva CRM connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

Veeva CRM

Integration surface
Salesforce-platform APIs (REST, SOAP, Bulk) for classic Veeva CRM; Vault REST API for Vault CRM
Authentication
OAuth 2.0
Change detection
Polling on record modification timestamps; platform event streams where the underlying org enables them
Capabilities
read · write
Rate limits
Subject to the underlying platform's API request allocations, which are contract-dependent.
How it works

How to connect Aircall to Veeva CRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and Veeva CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    Veeva CRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and Veeva CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ Veeva CRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall Veeva CRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and Veeva CRM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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DPF US-EU-UK-CH
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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 409 integrations available for Aircall and Veeva CRM.

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