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Communications ⇄ Database

Aircall to OpenSearch integration — real-time, two-way sync

Keep Aircall and OpenSearch in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and OpenSearch

Turn the messages, calls, and events Aircall handles into live rows in OpenSearch, and write back to trigger new outbound communication, with both sides in sync in seconds.

Engineers reach communications tools like Aircall through APIs, which means auth tokens, webhooks, delivery callbacks, and rate limits, all maintained forever and all shaped differently for every tool. The data those tools produce, who was contacted, what was sent, and what came back, would be simple to use if it lived in OpenSearch next to everything else.

Stacksync mirrors Users, Numbers, Tags, Teams from Aircall into Indexes, Documents, Index aliases, Index templates in OpenSearch and keeps both sides in sync in real time. Communication activity lands in the database as ordinary rows you can query and join, and rows your code writes, such as a queued outbound message or an updated contact, flow back into Aircall so the tool and the database never disagree.

There is no webhook endpoint to host, no rate limit to babysit, and no nightly export that leaves your services reading yesterday's activity.

Common use cases

  • 01 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.
  • 02 Send outbound SMS/MMS through the Messages API when a CRM or database record changes (appointment reminders, alerts) and write inbound replies back.
  • 03 Stream CRM records such as accounts, contacts, and tickets into OpenSearch to power internal search across customer data.
  • 04 Sync product catalogs from an ERP or database into the indexes that back storefront search.

Common sync patterns

Communication history as database rows

Every message, call, or event Aircall records becomes rows in OpenSearch, ready to query, join with your own data, and report on without touching the vendor API.

Trigger outbound communication from the database

Write a row to a synced table in OpenSearch and Stacksync propagates it into Aircall, so your code sends the message, places the call, or schedules the meeting without integration glue.

One contact list across both

Recipients and contacts stay consistent between Aircall and OpenSearch, so a phone number or email corrected on either side is current the next time either system uses it.

What you can sync between Aircall and OpenSearch

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects OpenSearch objects How this pairing syncs
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Data streams Append-oriented time-series storage for logs and events pushed from source systems Contacts is specific to Aircall and Data streams to OpenSearch — each maps to any object or custom field on the other side.
Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. Snapshots Backup artifacts, relevant when reseeding an index from a repository Calls is specific to Aircall and Snapshots to OpenSearch — each maps to any object or custom field on the other side.
Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. Indexes The core container; synced records land in indexes with defined mappings Users is specific to Aircall and Indexes to OpenSearch — each maps to any object or custom field on the other side.
Numbers Provisioned phone numbers with settings, open hours, and IVR config; read and update to keep routing and business-hours data aligned across systems. Documents JSON records written via the index and bulk APIs and read via search queries Numbers is specific to Aircall and Documents to OpenSearch — each maps to any object or custom field on the other side.
Tags Call tags with name and color; full CRUD, applied to calls for disposition and outcome reporting in the CRM or warehouse. Index aliases Stable names over rotating indexes, used for zero-downtime reindex during backfills Tags is specific to Aircall and Index aliases to OpenSearch — each maps to any object or custom field on the other side.
Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. Index templates Mapping and settings presets applied to new indexes a sync creates Teams is specific to Aircall and Index templates to OpenSearch — each maps to any object or custom field on the other side.

How changes propagate between Aircall and OpenSearch

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall OpenSearch Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is written to OpenSearch through its API, with automatic retries and rate-limit backoff.

OpenSearch Aircall Interval-based propagation

DetectionStacksync polls OpenSearch for changes on an incremental schedule, reading only records changed since the previous pass. No native change feed.

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
  • OpenSearch: Throughput bounded by cluster sizing rather than fixed API quotas.
What ships with Aircall ⇄ OpenSearch

Connect Aircall and OpenSearch for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–OpenSearch connection.

Real-time

Two-way sync

Changes in Aircall or OpenSearch instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or OpenSearch data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or OpenSearch record.

Observability

Monitoring

Track your Aircall ⇄ OpenSearch sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and OpenSearch.

How the Aircall and OpenSearch connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

OpenSearch

Integration surface
REST API over HTTP(S) with JSON payloads
Authentication
basic authentication with the security plugin, or AWS IAM request signing on Amazon OpenSearch Service
Change detection
no native change feed; reads rely on queries with scroll or point-in-time polling
Capabilities
read · write
Rate limits
throughput bounded by cluster sizing rather than fixed API quotas
How it works

How to connect Aircall to OpenSearch — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and OpenSearch with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    OpenSearch connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and OpenSearch objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ OpenSearch
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall OpenSearch
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and OpenSearch integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 328 integrations available for Aircall and OpenSearch.

Popular · 8 of 328
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