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Communications ⇄ Database

Aircall to MongoDB integration — real-time, two-way sync

Keep Aircall and MongoDB in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and MongoDB

Turn the messages, calls, and events Aircall handles into live rows in MongoDB, and write back to trigger new outbound communication, with both sides in sync in seconds.

Engineers reach communications tools like Aircall through APIs, which means auth tokens, webhooks, delivery callbacks, and rate limits, all maintained forever and all shaped differently for every tool. The data those tools produce, who was contacted, what was sent, and what came back, would be simple to use if it lived in MongoDB next to everything else.

Stacksync mirrors Contacts, Calls, Users, Numbers from Aircall into Change streams, GridFS files, Databases, Collections in MongoDB and keeps both sides in sync in real time. Communication activity lands in the database as ordinary rows you can query and join, and rows your code writes, such as a queued outbound message or an updated contact, flow back into Aircall so the tool and the database never disagree.

There is no webhook endpoint to host, no rate limit to babysit, and no nightly export that leaves your services reading yesterday's activity.

Common use cases

  • 01 Log every Call with its recording URL, tags, comments, and metadata into Postgres or a warehouse for talk-time and call-outcome reporting beside CRM pipeline data.
  • 02 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.
  • 03 Capture change stream events and propagate them to SaaS tools in near real time instead of running batch exports.
  • 04 Keep a MongoDB-backed product catalog aligned with an ERP's item master in both directions.

Common sync patterns

React to activity as it happens

Sends, replies, answered calls, or completed meetings arrive in MongoDB as row changes, so triggers, jobs, and services can respond in near real time.

One integration pattern for every channel

Each communications tool looks like tables in the database, so adding email, voice, or messaging is configuration rather than a new codebase.

Communication history as database rows

Every message, call, or event Aircall records becomes rows in MongoDB, ready to query, join with your own data, and report on without touching the vendor API.

What you can sync between Aircall and MongoDB

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects MongoDB objects How this pairing syncs
Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. Change streams The oplog-backed event feed that powers real-time change capture. Teams is specific to Aircall and Change streams to MongoDB — each maps to any object or custom field on the other side.
Messages (SMS/MMS) Text messages tied to a number and contact; send outbound SMS/MMS through the API and read inbound messages delivered via webhook events. GridFS files Chunked file storage whose metadata can be referenced by synced documents. Messages (SMS/MMS) is specific to Aircall and GridFS files to MongoDB — each maps to any object or custom field on the other side.
Webhooks Event subscriptions for call, contact, user, message, and number events; full CRUD, the mechanism for near-real-time change delivery to Stacksync. Databases Logical groupings of collections that scope a sync connection. Webhooks is specific to Aircall and Databases to MongoDB — each maps to any object or custom field on the other side.
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Collections The table-like sync unit; each collection maps to a table or object in the paired system. Contacts is specific to Aircall and Collections to MongoDB — each maps to any object or custom field on the other side.
Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. Documents BSON records created, updated, and deleted during syncs, keyed by _id. Calls is specific to Aircall and Documents to MongoDB — each maps to any object or custom field on the other side.
Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. Embedded documents and arrays Nested structures that syncs flatten or map to related records in relational targets. Users is specific to Aircall and Embedded documents and arrays to MongoDB — each maps to any object or custom field on the other side.

How changes propagate between Aircall and MongoDB

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall MongoDB Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is applied to MongoDB as a row-level write, with types converted between the two schemas.

MongoDB Aircall Sub-second propagation

DetectionChanges in MongoDB are captured at the source via change data capture — no polling loop against its API. MongoDB oplog and change streams (requires the database to run as a replica set — even single-node).

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
What ships with Aircall ⇄ MongoDB

Connect Aircall and MongoDB for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–MongoDB connection.

Real-time

Two-way sync

Changes in Aircall or MongoDB instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or MongoDB data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or MongoDB record.

Observability

Monitoring

Track your Aircall ⇄ MongoDB sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and MongoDB.

How the Aircall and MongoDB connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

MongoDB

Integration surface
MongoDB wire protocol via official drivers; Atlas additionally offers an administration REST API for cluster management
Authentication
Database credentials (username/password) or TLS/SSL X.509 certificate (.pem upload), entered individually or via a MongoDB connection string (SRV or standard); Stacksync IP allowlisting required
Change detection
MongoDB oplog and change streams (requires the database to run as a replica set — even single-node); Stacksync leverages these built-in tools to track changes in real time
Capabilities
read · write · CDC
MongoDB setup guide
How it works

How to connect Aircall to MongoDB — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and MongoDB with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    MongoDB connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and MongoDB objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ MongoDB
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall MongoDB
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and MongoDB integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
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CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 444 integrations available for Aircall and MongoDB.

Popular · 6 of 444
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