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Communications ⇄ Database

Aircall to Firebase integration — real-time, two-way sync

Keep Aircall and Firebase in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Aircall and Firebase

Turn the messages, calls, and events Aircall handles into live rows in Firebase, and write back to trigger new outbound communication, with both sides in sync in seconds.

Engineers reach communications tools like Aircall through APIs, which means auth tokens, webhooks, delivery callbacks, and rate limits, all maintained forever and all shaped differently for every tool. The data those tools produce, who was contacted, what was sent, and what came back, would be simple to use if it lived in Firebase next to everything else.

Stacksync mirrors Numbers, Tags, Teams, Messages (SMS/MMS) from Aircall into Cloud Functions Triggers, Firestore Collections, Firestore Documents, Subcollections in Firebase and keeps both sides in sync in real time. Communication activity lands in the database as ordinary rows you can query and join, and rows your code writes, such as a queued outbound message or an updated contact, flow back into Aircall so the tool and the database never disagree.

There is no webhook endpoint to host, no rate limit to babysit, and no nightly export that leaves your services reading yesterday's activity.

Common use cases

  • 01 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.
  • 02 Send outbound SMS/MMS through the Messages API when a CRM or database record changes (appointment reminders, alerts) and write inbound replies back.
  • 03 Combine Firebase Authentication users with billing and CRM records into one customer table.
  • 04 Replace one-off Cloud Functions export code with managed, continuous sync.

Common sync patterns

One integration pattern for every channel

Each communications tool looks like tables in the database, so adding email, voice, or messaging is configuration rather than a new codebase.

Communication history as database rows

Every message, call, or event Aircall records becomes rows in Firebase, ready to query, join with your own data, and report on without touching the vendor API.

Trigger outbound communication from the database

Write a row to a synced table in Firebase and Stacksync propagates it into Aircall, so your code sends the message, places the call, or schedules the meeting without integration glue.

What you can sync between Aircall and Firebase

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aircall objects Firebase objects How this pairing syncs
Numbers Provisioned phone numbers with settings, open hours, and IVR config; read and update to keep routing and business-hours data aligned across systems. Firestore Documents Schemaless JSON-like records, the primary unit synced to and from external systems. Numbers is specific to Aircall and Firestore Documents to Firebase — each maps to any object or custom field on the other side.
Tags Call tags with name and color; full CRUD, applied to calls for disposition and outcome reporting in the CRM or warehouse. Subcollections Nested collections under documents, typically flattened into related tables during sync. Tags is specific to Aircall and Subcollections to Firebase — each maps to any object or custom field on the other side.
Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. Realtime Database Nodes JSON tree paths in the older Realtime Database, synced by path. Teams is specific to Aircall and Realtime Database Nodes to Firebase — each maps to any object or custom field on the other side.
Messages (SMS/MMS) Text messages tied to a number and contact; send outbound SMS/MMS through the API and read inbound messages delivered via webhook events. Authentication Users User accounts read into CRMs and warehouses for customer records. Messages (SMS/MMS) is specific to Aircall and Authentication Users to Firebase — each maps to any object or custom field on the other side.
Webhooks Event subscriptions for call, contact, user, message, and number events; full CRUD, the mechanism for near-real-time change delivery to Stacksync. Cloud Storage Objects Files referenced from documents; usually synced as metadata plus URLs. Webhooks is specific to Aircall and Cloud Storage Objects to Firebase — each maps to any object or custom field on the other side.
Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. Cloud Functions Triggers Server-side hooks that fire on document changes and can push updates outward. Contacts is specific to Aircall and Cloud Functions Triggers to Firebase — each maps to any object or custom field on the other side.

How changes propagate between Aircall and Firebase

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Aircall Firebase Sub-second propagation

DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.

DeliveryEach detected change is written to Firebase through its API, with automatic retries and rate-limit backoff.

Firebase Aircall Interval-based propagation

DetectionStacksync polls Firebase for changes on an incremental schedule, reading only records changed since the previous pass. Real-time snapshot listeners on Firestore queries and Cloud Functions triggers on document changes.

DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
  • Firebase: Subject to Firestore's documented operation quotas and per-document write throughput limits.
What ships with Aircall ⇄ Firebase

Connect Aircall and Firebase for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–Firebase connection.

Real-time

Two-way sync

Changes in Aircall or Firebase instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aircall or Firebase data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aircall or Firebase record.

Observability

Monitoring

Track your Aircall ⇄ Firebase sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aircall and Firebase.

How the Aircall and Firebase connectors work

Aircall

Integration surface
REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication
HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
Change detection
Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
Capabilities
read · write · webhooks
Rate limits
60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Aircall setup guide

Firebase

Integration surface
REST and gRPC APIs, typically accessed through the Firebase Admin SDK
Authentication
Google service account credentials (IAM) for server-side access; Firebase Auth tokens for client contexts
Change detection
Real-time snapshot listeners on Firestore queries and Cloud Functions triggers on document changes
Capabilities
read · write
Rate limits
Subject to Firestore's documented operation quotas and per-document write throughput limits
How it works

How to connect Aircall to Firebase — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aircall and Firebase with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aircall connected
    Firebase connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aircall and Firebase objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aircall ⇄ Firebase
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aircall Firebase
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aircall and Firebase integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 436 integrations available for Aircall and Firebase.

Popular · 7 of 436
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