Resolve the installed context
Gather serial, shipment and approved modification evidence while preserving uncertain identity matches.
Industrial equipment and machinery
AI agents for equipment aftermarket parts requests
Use a Genie to assemble the machine history, approved part references and commercial context behind an aftermarket request. Stacksync fits equipment builders whose service teams spend time searching several systems before they can prepare a compatible parts proposal. The Genie prepares evidence; service engineering and commercial owners approve the consequential decisions.
A customer sends a photo or asset label, and the team must reconstruct the installed configuration before it can responsibly recommend a replacement.
Explore your process in a demo, or get our shared two-way sync architecture guide.
When this fits
Built for this operating problem
COOs, service directors and IT leaders at US equipment builders with 100–1,000 employees and a mix of manufacturing, distribution and service.
Prepare supported part proposals
Show the applicable replacement or kit rule and required companion components.
Keep commercial decisions explicit
Warranty, pricing and delivery acceptance remain separately owned; unresolved questions do not disappear inside a generated answer.
The process, end to end
Follow the work across systems
an aftermarket leader wants a reviewer to receive one packet containing the resolved serial, retrofit history, supported replacement and open questions. Evaluate a transferred machine and a conditional supersession rather than only a simple catalog lookup.
Scope your implementation
Bring these details to the demo
- Approved serial and installed-configuration records.
- Reviewed replacement, supersession and kit references.
- A service reviewer and the intended quote or order handoff.
Review current platform pricing alongside the records, volume, and actions in your process. Use your own operating baseline to evaluate the economics.
Explore your process in a demo, or get our shared two-way sync architecture guide.
From foundation to action
One connected operating process
01
Two-way sync
Keep shared customer, order, and operational records aligned, with clear field ownership.
Explore two-way sync 02Workflows
Move approved work between systems, assign exceptions, and confirm the result.
Explore workflows 03AI agents (Genies)
Investigate cross-system questions, assemble the evidence, and prepare the next action.
Explore ai agents (genies) 04EDI
Connect trading-partner documents to operational records and exception handling.
Explore ediGo deeper
Implementation guides for your team
- AI agents for equipment aftermarket requests: prepare compatible parts proposals
From a customer photo and asset label, the Genie prepares a review packet with the resolved serial, supported replacement, stock context and the questions still open.
- Equipment parts AI exceptions: serial ambiguity, supersession and incomplete kits
A plausible active SKU is not a compatible part; these exceptions show which serial, retrofit or kit fact is missing before service engineering can sign off.
Explore all industrial equipment and machinery integration and automation guides ↗
Common evaluation questions
Can it identify parts from an image?
Images can assist investigation, but the accepted proposal should follow the manufacturer’s identification and compatibility process.
How does the Genie handle a machine it cannot identify?
It keeps the candidates open instead of picking one. When a photo or local asset label matches more than one serial, or the retrofit history is incomplete, the packet lists each candidate, the evidence that separates them and the specific nameplate or shipment reference that would settle it. The service reviewer decides whether to ask the customer or accept a match. No replacement is proposed as compatible until the installed configuration is established.
How should savings be calculated?
Measure reviewer search and clarification effort, proposal corrections and completed accepted handoffs, including the cost of reviewing Genie output.
Where do Genies sit in the product order for aftermarket parts requests?
Two-way sync goes in first, so Salesforce, NetSuite and Postgres agree on the serial and installed configuration behind the resolved machine, part proposal and commercial draft. Workflows come next when a warranty replacement handoff needs coverage and compatibility matched with named owners. Then the Genie reads those records, assembles the evidence into a review packet and prepares the next action, while service engineering approves the part and commercial owners approve price and coverage. EDI is a separate transport for distributor purchase orders with kits and partial shipments.
