Salesforce 
HubSpot 
NetSuite 
Zendesk 
Microsoft Dynamics 365 Sales 
Dynamics 365 F&O 
Attio 
Pipedrive 
Zoho CRM 
Campfire 
Rillet 
Front 
Shopify 
Amazon Seller Central 
SendGrid Bring supported Twilio data into Microsoft Dynamics 365 for your team's workflows and reporting. This connector supports updates from Twilio to Microsoft Dynamics 365.
Example workflow
Validate the selected objects and operations even where connector-level direction is documented.
Starting eventA communication in Twilio needs an association with Accounts or Contacts in Microsoft Dynamics 365.
Select the communication records from Messages or Calls and preserve message/call and thread IDs.
Resolve the participant-to-business-record relationship explicitly; phone number or display name alone may be ambiguous.
Keep history replication separate from sending a message, placing a call, or changing consent. Confirm a separate authorized operation for any action.
What to verifyRepeated delivery updates the same history record; a private conversation stays private; a history replay sends no new message.
Review records and field ownershipMapping essentials
Match records by stable IDs and assign an owner for each field. The record notes identify the coverage to check.
Download the mapping worksheetCSV · No email required
Start with one Microsoft Dynamics 365 record and the result you want in Twilio: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.
Why teams connect Microsoft Dynamics 365 and Twilio
Start with the work your team needs to complete: keep records up to date, make operational data available for reporting, or move data to a new system. Choose one Microsoft Dynamics 365 and Twilio workflow to test, define what success looks like, and decide who handles failed updates.
Two-way sync of accounts and contacts with a Postgres or SQL database so engineers query SQL while sales works in Dynamics.
Keep opportunities and orders consistent with the ERP or billing system without manual re-entry.
Trigger outbound messages by writing rows to a synced database table instead of calling the Twilio API directly from application code.
Sync delivery and error statuses back into the system that initiated the send, so failed messages surface where the campaign lives.
Start with the records your workflow needs. Check each system’s read and write requirements before mapping fields.
Read and write support varies by record
Record types covered in the setup guide
| Record types | Coverage and requirements |
|---|---|
| Requires account access and compatible change tracking. Confirm field permissions and sync direction. |
| Requires API exposure and compatible change tracking. Confirm field permissions and sync direction. |
Read-only connector
Record types covered in the setup guide
| Record types | Coverage and requirements |
|---|---|
| Reading: ✅ Supported. Updating this object: Not available (read-only connector). |
Review how each system connects, detects changes, and permits access to your records.
View setup requirements and limits| Connection requirement | Microsoft Dynamics 365 | Twilio |
|---|---|---|
| Integration interface | REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface | REST API (per-product APIs for Messaging, Voice, Conversations, Verify) |
| Authentication | Microsoft OAuth sign-in | Account SID + Auth Token |
| Change detection | Incremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled. | The saved Stacksync guide does not specify the change-detection mechanism. |
| Read access | Available for supported records | Available for supported records |
| Write access | Available for supported records | Not supported by this connector |
Enterprise controls
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Securely connects to your systems with:
Inspect sync errors and use retry and revert controls to resolve failed updates.
Read the recovery guideImplementation
Review setup, record relationships, testing, and recovery for your implementation.
Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.
Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.
Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.
Setup guides: Authorize Dynamics 365 CRM
Setup guides: Authorize Twilio
Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.
Use the Microsoft Dynamics 365 and Twilio planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.
Keep each record tied to its source ID. Use the references below to choose field owners and preserve relationships between records.
Download the mapping worksheet · CSV, no email required
Start with one Microsoft Dynamics 365 record and the result you want in Twilio: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.
Use one documented object for the first pilot. Verify its identity and permitted direction, then add dependent records only when the acceptance checks pass.
Validate the selected objects and operations even where connector-level direction is documented.
Starting event: A communication in Twilio needs an association with Accounts or Contacts in Microsoft Dynamics 365.
Expected result: Repeated delivery updates the same history record; a private conversation stays private; a history replay sends no new message.
If it fails: Check source delivery state and the destination relationship before retrying. Do not resend to repair an analytical or history discrepancy.
Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.
Verify read access in Twilio and write access in Microsoft Dynamics 365. Test the permitted route without relying on a return sync.
Only an approved, supported direction and permitted fields are written.
Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.
The process meets its agreed freshness target and reconciliation has no unexplained differences.
Start with the failed record and the destination error, then inspect the source value, field requirements, and access.
Check the Microsoft Dynamics 365 and Twilio connector guides, account permissions, and any operations marked On Request.
Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.
Compare current source values, destination validation, identity mappings, and any side effects already completed.
Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.
Read the Stacksync issues dashboard guide for retry and revert behavior.
See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.
Detect changesThis route requires read access from Microsoft Dynamics 365 and write access to Twilio; the documented connector restrictions do not permit it.
Apply updatesUse a supported direction or review a separate integration method for this requirement.
Detect changesThe saved Stacksync guide does not specify the change-detection mechanism. Confirm it for the selected objects.
Apply updatesSelected writable fields update in Microsoft Dynamics 365. Its permissions and validation rules still apply; rejected records can be inspected in the Issues dashboard.
The documented direction is Twilio to Microsoft Dynamics 365 for supported objects. Twilio is documented as a read-only connector, so it cannot receive write-back through this connector. Authorize both systems, map the selected fields, and validate the first load and later changes.
Twilio is read-only through Stacksync. Two-way sync is not supported through these connectors; use a supported direction or review another implementation.
Prepare both accounts, the selected object schemas, stable source and destination IDs, and the expected outcome. Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in. Copy the Account SID and Auth Token from the Twilio console into the Stacksync connection form. Use the pair worksheet to record ownership and acceptance criteria.
Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
No. Stacksync documents that pre-existing duplicates are not merged automatically when two-way sync begins. Review the initial dataset and matching plan before enabling it; an empty destination can simplify the first load.
Start with one business entity and a stable record ID. Map a small set of editable fields with compatible types, test required values and relationships, then expand after the pilot passes.
Check the destination error, field constraints, permissions, and current source value. The Stacksync issues dashboard supports retry and revert; retry reads current source values, so verify the intended record state before acting.
Use the current Stacksync pricing page and confirm the supported implementation with the team. Scope the required objects, record volume, update frequency, initial load, and support needs when comparing a managed connector with native or custom development.
Start with one Microsoft Dynamics 365 record and the result you want in Twilio: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.
Use one documented object for the first pilot. Verify its identity and permitted direction, then add dependent records only when the acceptance checks pass.
Integration directory
Review documented support, sync direction, and setup requirements on each pair page. Search all 460 integrations listed for Microsoft Dynamics 365 and Twilio.
Next step
Walk through your Microsoft Dynamics 365 and Twilio records, field mappings, and requirements with an integration engineer.
