Business productivity / ERP · Two-way sync platform
Microsoft Dynamics 365 and NetSuite integration — two-way sync
Keep supported Microsoft Dynamics 365 and NetSuite records aligned with two-way sync. Give each team access to current data while controlling which system can update each field.
Built for teams where self-serve, reliability and scale matter
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Example workflow
Customer sync test
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Starting eventA change involving Microsoft Dynamics 365 Accounts or NetSuite Customer needs a defined result in the other system.
01
Start with Microsoft Dynamics 365 Accounts and NetSuite Customer. Use the record-matching and field-ownership rules from your mapping worksheet.
02
Resolve person or company type, legal entity, business role, and any billing account before transactions.
03
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
What to verifyTest an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Set up Microsoft Dynamics 365 and NetSuite from Claude or ChatGPT
Connect the Stacksync MCP server to your AI assistant, then ask for the sync in plain language. You only sign in; there is no code to write and no API key to paste.
1. Add the Stacksync MCP server
Server URL
https://mcp.stacksync.com/mcp
In Claude
Open Customize → Connectors, select + Add, then Add custom connector.
Name it Stacksync and enter https://mcp.stacksync.com/mcp.
Select Connect, sign in to Stacksync and choose your workspace.
In ChatGPT
Open Settings → Apps → Advanced settings and turn on Developer mode.
Select Create app, name it Stacksync, enter https://mcp.stacksync.com/mcp and choose OAuth.
Sign in to Stacksync, then enable Stacksync from the tools menu in a chat.
Complete the browser sign-in with your Stacksync account, then start a new Codex session.
Claude Code
claude mcp add --transport http stacksync https://mcp.stacksync.com/mcp
Open Claude Code, run /mcp, select stacksync and complete the browser sign-in.
Then ask: “List my Stacksync workspaces.” Sign-in connects your assistant; it does not create a sync yet.
Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI and other assistants: setup steps in the docs.
2. Ask your assistant
Create a two-way sync between my Microsoft Dynamics 365 and NetSuite.
Also from the same chat
You can also ask for workflows and AI agents (Genies) that use Microsoft Dynamics 365 and NetSuite. The assistant checks what each app supports, for example:
“Build a workflow that messages our team in Slack when a Microsoft Dynamics 365 record changes.”
“Create a Genie that answers questions about our NetSuite data in Slack.”
What happens next
Signs you in with your Stacksync login (OAuth). No API key is pasted into the chat.
Gives you a secure sign-in link for each app it connects; you open it and sign in to that app.
Builds the sync with your permissions in Stacksync, nothing more. Turn on Ask before every change in the MCP settings to approve each change first.
New to Stacksync? Create an account first, then sign in from your assistant.
Mapping essentials
Records and field ownership
Match records by stable IDs and assign an owner for each field. The record notes identify the coverage to check.
Record matchingDetermine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
Field ownershipSeparate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Record matchingDetermine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
Field ownershipSeparate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Microsoft Dynamics 365 recordContactsProposed record; confirm Stacksync object support.Record matching
Record matchingUse a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.
Field ownershipKeep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.
Use writable fields from the connected accounts. Read values from read-only fields without writing changes back to them, and define deletion handling separately.
Why teams connect Microsoft Dynamics 365 and NetSuite
Put your Microsoft Dynamics 365 and NetSuite data to work
Start with the work your team needs to complete: keep records up to date, make operational data available for reporting, or move data to a new system. Choose one Microsoft Dynamics 365 and NetSuite workflow to test, define what success looks like, and decide who handles failed updates.
01
Two-way sync of accounts and contacts with a Postgres or SQL database so engineers query SQL while sales works in Dynamics.
02
Keep opportunities and orders consistent with the ERP or billing system without manual re-entry.
03
Sync customers, sales orders, and invoices to an operational Postgres database so teams query ERP data without writing SuiteScript.
04
Expose item and inventory data to internal applications through a continuously synced database table.
What records can you sync?
Start with the records your workflow needs. Check each system’s read and write requirements before mapping fields.
Microsoft Dynamics 365
Read and write support varies by record
Record types covered in the setup guide
Record types
Coverage and requirements
Standard entities
Requires account access and compatible change tracking. Confirm field permissions and sync direction.
Custom entities
Requires API exposure and compatible change tracking. Confirm field permissions and sync direction.
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Review setup, record relationships, testing, and recovery for your implementation.
Authentication, permissions and API limits
Connection requirements and limits
Microsoft Dynamics 365
Integration interface
REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
Authentication
Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
SuiteTalk REST and SOAP web services, plus SuiteQL queries
Authentication
Token-Based Authentication (TBA): enable REST Web Services (and SOAP Web Services) + Token-Based Authentication in NetSuite, create an integration record to get Consumer ID/Secret
Change detection
Read and write support is documented by object; the source guide does not establish one change-detection method or frequency for every object.
Read access
Available for supported records
Write access
Available for supported records
Setup requirements
Have a NetSuite administrator enable web services and token-based authentication, then create an integration record and access token.
Provide the account ID, consumer credentials, and token credentials through the Stacksync connection form. Check object-specific read and write access.
Limitations to check
Write coverage varies: the saved support matrix marks several accounting objects as Coming soon and custom-object writes as Request access.
NetSuite Account is an accounting object; do not map it to a CRM Account merely because the names resemble each other.
Prepare Microsoft Dynamics 365 and NetSuite access
Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.
Microsoft Dynamics 365 setup checklist
Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in.
For custom entities, enable Track Changes in Power Apps/Dataverse before validating incremental updates.
Have a NetSuite administrator enable web services and token-based authentication, then create an integration record and access token.
Provide the account ID, consumer credentials, and token credentials through the Stacksync connection form. Check object-specific read and write access.
Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.
Before linking Microsoft Dynamics 365 Accounts to NetSuite Customer, check whether the customer is an individual or a company. Match the correct record type in each system.
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Microsoft Dynamics 365
Object support to establish
NetSuite
Documented record · Read: Supported. Write: Supported.
Record identity
Determine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
Field ownership
Separate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Fields to include
Source customer ID
Person/company classification
Legal entity or business unit
Destination identity reference
Record dependencies
Resolve person or company type, legal entity, business role, and any billing account before transactions.
Validation
Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Recovery
Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Before linking Microsoft Dynamics 365 Contacts to NetSuite Customer, check whether the customer is an individual or a company. Match the correct record type in each system.
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Microsoft Dynamics 365
Object support to establish
NetSuite
Documented record · Read: Supported. Write: Supported.
Record identity
Determine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
Field ownership
Separate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Fields to include
Source customer ID
Person/company classification
Legal entity or business unit
Destination identity reference
Record dependencies
Resolve person or company type, legal entity, business role, and any billing account before transactions.
Validation
Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Recovery
Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Compare whether Microsoft Dynamics 365 Contacts and NetSuite Contact describe the same contact in your business.
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Microsoft Dynamics 365
Object support to establish
NetSuite
Documented record · Read: Supported. Write: Supported.
Record identity
Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.
Field ownership
Keep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.
Fields to include
Source person ID
Display name
Email address
Organization reference
Consent state
Record dependencies
Resolve the organization relationship and any owner or consent references required by the destination.
Validation
Test an email change, two records sharing an email, and a person associated with multiple organizations.
Recovery
Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.
Approved sales handoff: Microsoft Dynamics 365 Opportunities provides context for NetSuite Sales Order. These are related records, not equivalent entities.
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Microsoft Dynamics 365
Object support to establish
NetSuite
Documented record · Supported
Record identity
Link the originating deal ID to a newly assigned order ID; do not reuse the deal ID as an order number.
Field ownership
Define the approval event and the customer/product data required to create an order. A sales stage alone must not authorize every order.
Fields to include
Source record reference
Destination record reference
Approved handoff state
Duplicate-detection key
Record dependencies
Map the customer and sales pipeline before the opportunity; map stage values deliberately.
Validation
Repeat the approved handoff and verify that it locates the existing order; test a reopened deal without silently cancelling fulfillment.
Recovery
Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.
Order-to-invoice handoff: NetSuite Sales Order provides context for Microsoft Dynamics 365 Quotes, Orders & Invoices. These are related records, not equivalent entities.
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Microsoft Dynamics 365
Object support to establish
NetSuite
Documented record · Supported
Record identity
Link order and line IDs to invoice and line IDs; allow partial invoicing and multiple invoices per order.
Field ownership
Finance owns invoice posting; the order system supplies the approved commercial context.
Fields to include
Source record reference
Destination record reference
Approved handoff state
Duplicate-detection key
Record dependencies
Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
Validation
Test a partially invoiced order, tax rounding, and a repeated handoff without generating another invoice.
Recovery
Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
This pair can involve both record sync and process handoffs. Keep the Opportunities / Sales Order relationship explicit: copying fields and creating a downstream business transaction require different validation.
Stacksync managed sync
Best fit
Two-way sync for supported objects. Choose the records, writable fields, and permissions for your workflow.
Operating responsibility
Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose
Check record matching: Determine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient. Verify field coverage, deletion handling, and how changes are detected.
Native vendor integration
Best fit
A vendor-built integration may fit if it supports your Microsoft Dynamics 365 and NetSuite record types.
Operating responsibility
Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose
First check whether either vendor offers this integration. If available, verify Accounts / Customer, update direction, account tier, and related-record handling.
Custom API or workflow
Best fit
Consider explicit orchestration for the Opportunities / Sales Order handoff.
Operating responsibility
Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose
Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery. Separate reading history from actions that send messages, grant access, or post transactions.
File or scheduled snapshot
Best fit
Consider for a one-time Microsoft Dynamics 365 / NetSuite migration or a reporting need with an explicit freshness window.
Operating responsibility
Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose
Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.
Workflow scenarios and expected results
Customer sync test
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Starting event: A change to the selected Accounts or Customer record needs a defined result in the other system.
Start with Microsoft Dynamics 365 Accounts and NetSuite Customer. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve person or company type, legal entity, business role, and any billing account before transactions.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
If it fails: Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Customer sync test
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Starting event: A change to the selected Contacts or Customer record needs a defined result in the other system.
Start with Microsoft Dynamics 365 Contacts and NetSuite Customer. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve person or company type, legal entity, business role, and any billing account before transactions.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
If it fails: Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Contact sync test
Object-specific availability and field permissions determine this mapping. Use the restrictions shown for each record type.
Starting event: A change to the selected Contacts or Contact record needs a defined result in the other system.
Start with Microsoft Dynamics 365 Contacts and NetSuite Contact. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve the organization relationship and any owner or consent references required by the destination.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test an email change, two records sharing an email, and a person associated with multiple organizations.
If it fails: Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.
Reconcile NetSuite business records with Microsoft Dynamics 365
Validate the selected objects and operations even where connector-level direction is documented.
Starting event: A finance-owned record in NetSuite needs operational visibility through Accounts or Contacts.
Select Customer or Vendor with the correct legal entity, period, and currency.
Define a reporting relationship in Microsoft Dynamics 365; do not equate customer records, ledger accounts, and posted transactions.
Decide whether the process only reports a financial state or requests an approved accounting action, and maintain a separate transaction ID for each action.
Expected result: Totals reconcile within the same entity/currency/window; a repeated handoff creates no duplicate financial transaction.
If it fails: Verify posting and settlement state before retrying. Use the approved adjustment path for already-posted transactions.
Initial load and acceptance testing
Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.
Accounts / Customer
Test case
Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Expected result
The expected customer relationship is preserved with no duplicate action or unintended write.
Contacts / Customer
Test case
Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Expected result
The expected customer relationship is preserved with no duplicate action or unintended write.
Contacts / Contact
Test case
Test an email change, two records sharing an email, and a person associated with multiple organizations.
Expected result
The expected contact relationship is preserved with no duplicate action or unintended write.
Quotes, Orders & Invoices / Invoice
Test case
Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.
Expected result
The expected customer invoice relationship is preserved with no duplicate action or unintended write.
Direction and permissions
Test case
Check that each connected account can read and write the chosen objects. Exercise both directions with a test record before enabling production changes.
Expected result
Only an approved, supported direction and permitted fields are written.
Freshness and reconciliation
Test case
Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.
Expected result
The process meets its agreed freshness target and reconciliation has no unexplained differences.
Failed updates, retries and recovery
Start with the failed record and the destination error, then inspect the source value, field requirements, and access.
Rejected or repeated customer change
Investigate
Inspect Microsoft Dynamics 365 Accounts and NetSuite Customer, their IDs, and the destination error.
Next action
Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Rejected or repeated customer change
Investigate
Inspect Microsoft Dynamics 365 Contacts and NetSuite Customer, their IDs, and the destination error.
Next action
Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
Rejected or repeated contact change
Investigate
Inspect Microsoft Dynamics 365 Contacts and NetSuite Contact, their IDs, and the destination error.
Next action
Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.
A record type or update is unavailable
Investigate
Check the Microsoft Dynamics 365 and NetSuite connector guides, account permissions, and any operations marked On Request.
Next action
Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.
Source and destination disagree after a retry
Investigate
Compare current source values, destination validation, identity mappings, and any side effects already completed.
Next action
Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.
Apply updatesSelected writable fields update in NetSuite. Its permissions and validation rules still apply; rejected records can be inspected in the Issues dashboard.
NetSuite → Microsoft Dynamics 365 Timing depends on the connected systems
Detect changesRead and write support is documented by object; the source guide does not establish one change-detection method or frequency for every object.
Apply updatesSelected writable fields update in Microsoft Dynamics 365. Its permissions and validation rules still apply; rejected records can be inspected in the Issues dashboard.
Update timing and record limits
Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
Custom-entity change tracking must be enabled before incremental changes can be captured.
FAQ
Microsoft Dynamics 365 and NetSuite integration FAQ
Stacksync connects Microsoft Dynamics 365 and NetSuite with two-way sync for supported records. Authorize the accounts, select the record types, and map compatible fields. Both connectors support reading and writing; object permissions determine the available fields. Use the Issues dashboard to inspect and resolve rejected updates.
Stacksync supports two-way sync between writable records in both systems. The chosen objects and fields must permit updates in both directions. Read-only fields can supply values but cannot receive updates. Stacksync can read database views; it does not write back to the view.
Prepare both accounts, the selected object schemas, stable source and destination IDs, and the expected outcome. Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in. Have a NetSuite administrator enable web services and token-based authentication, then create an integration record and access token. Use the pair worksheet to record ownership and acceptance criteria.
Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
No. Stacksync documents that pre-existing duplicates are not merged automatically when two-way sync begins. Review the initial dataset and matching plan before enabling it; an empty destination can simplify the first load.
Start with one business entity and a stable record ID. Map a small set of editable fields with compatible types, test required values and relationships, then expand after the pilot passes.
Check the destination error, field constraints, permissions, and current source value. The Stacksync issues dashboard supports retry and revert; retry reads current source values, so verify the intended record state before acting.
Use the current Stacksync pricing page and confirm the supported implementation with the team. Scope the required objects, record volume, update frequency, initial load, and support needs when comparing a managed connector with native or custom development.
Start by reviewing Accounts in Microsoft Dynamics 365 and Customer in NetSuite. Check how these records relate in your workflow, then confirm the actual fields and supported operations. Test record matching and one failed or repeated update before adding more records.
This pair can involve both record sync and process handoffs. Keep the Opportunities / Sales Order relationship explicit: copying fields and creating a downstream business transaction require different validation.
Review documented support, sync direction, and setup requirements on each pair page. Search all 536 integrations
listed for Microsoft Dynamics 365 and NetSuite.