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SLA monitoring
the moment a milestone slips

Watch delivery milestones across project44, FourKites, and your TMS, and the instant one slips, fire PagerDuty for ops, email the customer, and post a credit memo in NetSuite automatically.

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Where SLA monitoring breaks in production

Three reasons missed SLAs get caught too late.

An SLA breach is only useful the second it happens. By the time it shows up in a report, the customer already knows and the credit is already overdue.

01 - Report-driven

Breaches surface in a dashboard the next day

Most teams find missed milestones in a morning report pulled from Snowflake. Ops can't intervene on a load that's already late and the customer found out first.

LATENCY
02 - Manual credits

Credit memos depend on someone remembering

When an SLA is missed, the credit memo in NetSuite is filed by hand, if at all. Margin leaks on the ones that slip and disputes pile up on the ones that don't.

RELIABILITY
03 - One channel fits none

Ops and customers get the same blunt alert

A single notification can't serve both. Ops needs a PagerDuty page to act now; the customer needs a calm email. Bolting one onto the other satisfies neither.

CONFLICT POLICY
PLATFORM

Six products. One Platform.
Replace many legacy vendors.

Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.

Start building now
Start building now
Connectors

Every system an SLA depends on, on one sync.

Stacksync ships pre-built two-way connectors for the visibility, ERP, and alerting systems SLA monitoring spans, with real-time triggers and replay.

Visibility & tracking
05
  • project44
  • FourKites
  • Samsara
  • Descartes
  • Tive
ERP & billing
05
  • NetSuite
  • SAP
  • Oracle Fusion ERP
  • QuickBooks
  • Workday
Alerting & comms
05
  • PagerDuty
  • Slack
  • Twilio
  • SendGrid
  • Microsoft 365
Data & warehouse
05
  • Snowflake
  • BigQuery
  • Postgres
  • MongoDB
  • Microsoft 365
Custom SLA definitions, per-customer thresholds, and tiered credit rules are first-class, no scripting required.
Browse all 1,000+ connectors
SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

How quickly does a breach trigger an action?

In real time. The moment a milestone from project44 or your TMS passes its threshold, the workflow fires, sub-second, no waiting on a scheduled report.

Can ops and customers get different notifications?

Yes. One breach fans out to multiple channels: a PagerDuty page for ops, a branded email for the customer, and a Slack note for the account team, each with its own rules.

Do you automate the credit memo?

Yes. When an SLA is missed, the workflow posts a credit memo in NetSuite against your tiered credit rules, so margin recovery never depends on someone remembering.

Can we define SLAs per customer or lane?

Yes. Custom SLA definitions, per-customer thresholds, and lane-specific rules configure without code and evaluate against live milestone data.

Coworkers laughing in front of a laptop in a casual office setting

Stop finding breaches in a report.
Act on missed SLAs in real time.