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Real-time refund orchestration at enterprise scale
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Returns and refunds
settled in one pass

One real-time workflow issues the Stripe refund, posts the credit memo to NetSuite, releases the return in ShipBob, and notifies the shopper, two-way and idempotent so no step double-fires.

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Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Where the return-to-refund chain snaps

Three reasons refunds strand money and trust.

A refund is four writes across four systems that fire in sequence. When one stalls, the shopper is angry and finance is short. Here's where it breaks.

01 - Out of order

Refund issued before the return is back

Gorgias triggers a Stripe refund while the item is still in transit to ShipBob. You eat the loss when the package never arrives or comes back damaged.

RELIABILITY
02 - Double credit

One retry, two refunds

A retried webhook or a re-clicked agent action fires the Stripe refund twice. NetSuite posts two credit memos and the customer pockets the difference before anyone notices.

IDEMPOTENCY
03 - Silent customer

Money moves, the shopper hears nothing

The refund clears in Stripe but the Klaviyo confirmation never sends. The shopper opens a second ticket and a chargeback, doubling the cost of the return.

LATENCY
PLATFORM

Six products. One Platform.
Replace many legacy vendors.

Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.

Start building now

Two-way sync

Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors.

Replaces:
Heroku Connect and Salesforce Data 360
Heroku Connect Salesforce Data 360

Workflow automation

Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands.

Replaces:
Workato and Boomi

AI Agents

Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code.

Natively available in:
Claude and ChatGPT and Gemini
Claude ChatGPT Gemini

Event queues

Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery.

Replaces:
Kafka and Amazon SQS and Confluent
Kafka Amazon SQS

Database hosting

Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation.

Replaces:
AWS RDS and Self-hosted databases
AWS RDS Self-hosted databases

EDI

Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables.

Replaces:
SPS Commerce and TrueCommerce
Start building now
Connectors

Every system a refund touches, on one sync.

Stacksync ships pre-built two-way connectors for the storefronts, payment processors, ERPs, and 3PLs a return runs through, with field-level conflict policies and full event replay.

Storefronts & marketplaces
05
  • Shopify
  • BigCommerce
  • Amazon Seller Central
  • Walmart
  • Magento
Payments & refunds
05
  • Stripe
  • Adyen
  • Braintree
  • Recharge
  • Recurly
ERP & accounting
05
  • NetSuite
  • QuickBooks
  • SAP
  • Microsoft Dynamics
  • Sage Intacct
Fulfillment & support
05
  • ShipBob
  • Cin7
  • Gorgias
  • Zendesk
  • Klaviyo
Custom NetSuite credit-memo fields, Shopify return reasons, and your restocking-fee logic are first-class, no scripting required.
Browse all 1,500+ connectors
SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

How do you stop a refund from being issued twice?

Every refund write is idempotent, keyed on the return ID. A retried webhook or a re-fired agent action updates the existing Stripe refund and NetSuite credit memo instead of creating a second one.

Can you hold the refund until the item is physically back?

Yes. The workflow gates the Stripe refund on a received-scan event from ShipBob or Cin7, so money only moves once the return is confirmed in the warehouse.

What if Stripe succeeds but NetSuite is down?

Stacksync queues and retries the credit-memo write with backoff, and the event is replayable. The moment NetSuite is back, the memo posts in order with no manual re-run.

Can we apply restocking fees and partial refunds?

Yes. Partial amounts, restocking fees, and tax adjustments map in the visual mapper and sync to Stripe and NetSuite the same way standard fields do.

Coworkers laughing in front of a laptop in a casual office setting

Stop chasing broken refunds by hand.
Settle every return in real time.

Book a demo Tour the platform on your own