Referrals routed by guesswork
A referral lands and someone decides by hand which specialist, plan, and org it belongs to. The matching is slow, inconsistent, and the patient waits while it sits in a queue.
Genie agents read referrals, prior authorizations, and follow-up tasks across Epic, Cerner, and Salesforce, then match and route each one to the right team in real time so multi-org care handoffs don't stall.
Coordinating a patient across organizations means stitching together systems that don't share a queue. The judgment work that connects them usually falls on overloaded staff.
A referral lands and someone decides by hand which specialist, plan, and org it belongs to. The matching is slow, inconsistent, and the patient waits while it sits in a queue.
A prior auth crosses provider, payer, and pharmacy systems and stops the moment one step needs a human. Nobody owns the gap, and the case ages until the patient calls.
Discharge generates follow-up actions across Epic and partner systems, but with no agent watching, half never become a task. The patient slips out of the loop entirely.
Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.
Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors.
Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands.
Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code.
Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery.
Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation.
Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables.
Stacksync ships pre-built connectors for the EHRs, CRMs, and partner systems care coordination spans, so Genie agents can read, match, and route across all of them with full audit logs.
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
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What do the AI agents actually decide?
Genie agents read each referral or prior auth, match it to the right specialist, payer, and org, and route it as a task. A human approves edge cases; the routine matching runs autonomously.
Does coordination work across separate organizations?
Yes. Pre-built connectors join Epic, partner EHRs, and Salesforce, so an agent can move a case across org boundaries while keeping every system's record in sync in real time.
How is the agent's reasoning auditable for PHI?
Every match and route is logged with the inputs, the decision, and a timestamp, and each event is replayable, so you can show exactly how a case was handled and who saw what PHI.
What happens when a downstream system is down?
Stacksync queues and retries with backoff, and events are replayable. A stalled prior auth resumes the moment the payer or pharmacy system is back, in order, with no manual re-run.