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Microsoft Dynamics 365 and Odoo integration

Plan how Microsoft Dynamics 365 and Odoo should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.

  • Scope your workflow with an integration engineer
  • Review the systems, records, and updates you need

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Proposed workflow

Contact sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting eventA change involving Microsoft Dynamics 365 Contacts or Odoo Contacts (res.partner) needs a defined result in the other system.

  1. Start with Microsoft Dynamics 365 Contacts and Odoo Contacts (res.partner). Use the record-matching and field-ownership rules from your mapping worksheet.

  2. Resolve the organization relationship and any owner or consent references required by the destination.

  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

What to verifyTest an email change, two records sharing an email, and a person associated with multiple organizations.

Review records and field ownership

Proposed record relationships

Records to connect

Use these examples to define record matching and field ownership for your technical review.

Download the mapping worksheet

CSV · No email required

Example record relationships between Microsoft Dynamics 365 and Odoo
Microsoft Dynamics 365 recordOdoo recordRecord matchingField ownership
ContactsProposed record; confirm Stacksync object support.Record matchingContacts (res.partner)Proposed record; confirm Stacksync object support.Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.Keep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.
Quotes, Orders & InvoicesProposed record; confirm Stacksync object support.Record matchingInvoices (account.move)Proposed record; confirm Stacksync object support.Retain the invoice ID, issuer/legal entity, and original order reference; invoice numbers alone may overlap.The financial system owns posting and accounting treatment. A posted invoice may need a credit or adjustment process instead of an overwrite.
OpportunitiesProposed record; confirm Stacksync object support.Business process handoffSales Orders (sale.order)Proposed record; confirm Stacksync object support.Link the originating deal ID to a newly assigned order ID; do not reuse the deal ID as an order number.Define the approval event and the customer/product data required to create an order. A sales stage alone must not authorize every order.

These relationships do not establish connector availability. Review the required connection and record operations with Stacksync.

Record coverage to review

Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.

Microsoft Dynamics 365

Read and write support varies by record

Record types covered in the setup guide

Record typesCoverage and requirements
  • Standard entities
Requires account access and compatible change tracking. Confirm field permissions and sync direction.
  • Custom entities
Requires API exposure and compatible change tracking. Confirm field permissions and sync direction.

Read the Microsoft Dynamics 365 connector guide

Odoo

Connection and object support require review

Record types to review with Stacksync

Record typesCoverage and requirements
  • Contacts (res.partner)
  • Sales Orders (sale.order)
  • Invoices (account.move)
  • Products (product.template / product.product)
  • CRM Leads (crm.lead)
  • Purchase Orders (purchase.order)
Confirm support for this record type and the direction you need.

Discuss Odoo requirements

Connection essentials

Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.

View setup requirements and limits
Connection requirementMicrosoft Dynamics 365Odoo
Integration interfaceREST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surfaceXML-RPC and JSON-RPC external API exposing the full ORM (search_read, create, write, unlink)
AuthenticationMicrosoft OAuth sign-inConfirm the credentials, API plan, and permissions required for Odoo.
Change detectionIncremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.Confirm how Stacksync detects changes for this connector and the objects you need.
Read accessAvailable for supported recordsConfirm with Stacksync
Write accessAvailable for supported recordsConfirm with Stacksync

Enterprise controls

Security and control for your integrations

Explore security controls

Compliance and data transfers

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

  • SOC 2 Type II
  • ISO 27001
  • HIPAA BAA
  • GDPR
  • CCPA
  • DPF US-EU-UK-CH

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Record-level recovery

Inspect sync errors and use retry and revert controls to resolve failed updates.

Read the recovery guide

Implementation

Technical reference

Review setup, record relationships, testing, and recovery for your implementation.

Authentication, permissions and API limits

Connection requirements and limits

Microsoft Dynamics 365
Integration interface
REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
Authentication
Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
Change detection
Incremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.
Read access
Available for supported records
Write access
Available for supported records
Setup requirements
  • Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in.
  • For custom entities, enable Track Changes in Power Apps/Dataverse before validating incremental updates.
Limitations to check
  • Custom-entity change tracking must be enabled before incremental changes can be captured.
Technical documentation

Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.

Microsoft Dynamics 365 setup guide
Odoo
Integration interface
XML-RPC and JSON-RPC external API exposing the full ORM (search_read, create, write, unlink)
Authentication
Confirm the credentials, API plan, and permissions required for Odoo.
Change detection
Confirm how Stacksync detects changes for this connector and the objects you need.
Read access
Confirm with Stacksync
Write access
Confirm with Stacksync
Setup requirements
  • Identify the Odoo account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for Odoo, including read/write support, authentication, and initial-load limits.
Limitations to check
  • Confirm Stacksync support for Odoo and the record types your workflow needs.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.

Prepare Microsoft Dynamics 365 and Odoo access

Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.

Microsoft Dynamics 365 setup checklist
  • Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in.
  • For custom entities, enable Track Changes in Power Apps/Dataverse before validating incremental updates.

Setup guides: Authorize Dynamics 365 CRM

Odoo setup checklist
  • Identify the Odoo account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for Odoo, including read/write support, authentication, and initial-load limits.
Prepare to go live

Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.

Use the Microsoft Dynamics 365 and Odoo planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.

Talk to an engineer · Review current pricing

Record identity and field ownership

Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.

Download the mapping worksheet · CSV, no email required

Record matching

Contacts / Contacts (res.partner)

Compare whether Microsoft Dynamics 365 Contacts and Odoo Contacts (res.partner) describe the same contact in your business.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Microsoft Dynamics 365
Object support to establish
Odoo
Object support to establish
Record identity
Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key.
Field ownership
Keep consent and communication preferences under an agreed authority; a general contact update must not silently resubscribe someone.

Fields to include

  • Source person ID
  • Display name
  • Email address
  • Organization reference
  • Consent state
Record dependencies
Resolve the organization relationship and any owner or consent references required by the destination.
Validation
Test an email change, two records sharing an email, and a person associated with multiple organizations.
Recovery
Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

References: Microsoft Dynamics 365: Contacts documentation

Record matching

Quotes, Orders & Invoices / Invoices (account.move)

Compare whether Microsoft Dynamics 365 Quotes, Orders & Invoices and Odoo Invoices (account.move) describe the same customer invoice in your business.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Microsoft Dynamics 365
Object support to establish
Odoo
Object support to establish
Record identity
Retain the invoice ID, issuer/legal entity, and original order reference; invoice numbers alone may overlap.
Field ownership
The financial system owns posting and accounting treatment. A posted invoice may need a credit or adjustment process instead of an overwrite.

Fields to include

  • Source invoice ID
  • Customer or supplier reference
  • Line totals
  • Currency
  • Posting/payment status
Record dependencies
Resolve the customer or supplier, account codes, tax, currency, and accounting period before posting.
Validation
Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.
Recovery
Determine whether a transaction posted before retrying. Follow the approved adjustment process for posted records.

References: Microsoft Dynamics 365: Quotes, Orders & Invoices documentation

Business process

Opportunities / Sales Orders (sale.order)

Approved sales handoff: Microsoft Dynamics 365 Opportunities provides context for Odoo Sales Orders (sale.order). These are related records, not equivalent entities.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Microsoft Dynamics 365
Object support to establish
Odoo
Object support to establish
Record identity
Link the originating deal ID to a newly assigned order ID; do not reuse the deal ID as an order number.
Field ownership
Define the approval event and the customer/product data required to create an order. A sales stage alone must not authorize every order.

Fields to include

  • Source record reference
  • Destination record reference
  • Approved handoff state
  • Duplicate-detection key
Record dependencies
Map the customer and sales pipeline before the opportunity; map stage values deliberately.
Validation
Repeat the approved handoff and verify that it locates the existing order; test a reopened deal without silently cancelling fulfillment.
Recovery
Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

References: Microsoft Dynamics 365: Opportunities documentation

Business process

Quotes, Orders & Invoices / Sales Orders (sale.order)

Order-to-invoice handoff: Odoo Sales Orders (sale.order) provides context for Microsoft Dynamics 365 Quotes, Orders & Invoices. These are related records, not equivalent entities.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Microsoft Dynamics 365
Object support to establish
Odoo
Object support to establish
Record identity
Link order and line IDs to invoice and line IDs; allow partial invoicing and multiple invoices per order.
Field ownership
Finance owns invoice posting; the order system supplies the approved commercial context.

Fields to include

  • Source record reference
  • Destination record reference
  • Approved handoff state
  • Duplicate-detection key
Record dependencies
Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
Validation
Test a partially invoiced order, tax rounding, and a repeated handoff without generating another invoice.
Recovery
Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.

References: Microsoft Dynamics 365: Quotes, Orders & Invoices documentation

Record matching

Products / Products (product.template / product.product)

Compare whether Microsoft Dynamics 365 Products and Odoo Products (product.template / product.product) describe the same product or catalog item in your business.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Microsoft Dynamics 365
Object support to establish
Odoo
Object support to establish
Record identity
Distinguish the product ID, variant ID, SKU, and price-list entry; they are not interchangeable keys.
Field ownership
Assign ownership for catalog content, price, and stock separately.

Fields to include

  • Source product ID
  • SKU or variant reference
  • Description
  • Unit of measure
  • Price-list reference
Record dependencies
Resolve units, variants, categories, and applicable price lists before order lines.
Validation
Test two variants of one product, a changed SKU, and a price that applies to only one market or currency.
Recovery
Repair the variant or price-list reference before retrying affected order lines; preserve existing transaction prices.

References: Microsoft Dynamics 365: Products documentation

Compare integration approaches

Choose a method around one example record and the update your business needs. Use Contacts / Contacts (res.partner) to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.

Stacksync managed sync

Best fit
Review compatibility with a Stacksync engineer using an example of the records and updates you need.
Operating responsibility
Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose
Check record matching: Use a stable person/contact ID and an explicit cross-system lookup. Email can change and can be shared, so treat it as a matching clue rather than a universal key. Verify field coverage, deletion handling, and how changes are detected.

Native vendor integration

Best fit
A vendor-built integration may fit if it supports your Microsoft Dynamics 365 and Odoo record types.
Operating responsibility
Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose
First check whether either vendor offers this integration. If available, verify Contacts / Contacts (res.partner), update direction, account tier, and related-record handling.

Custom API or workflow

Best fit
Consider explicit orchestration for the Opportunities / Sales Orders (sale.order) handoff.
Operating responsibility
Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose
Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery. Separate reading history from actions that send messages, grant access, or post transactions.

File or scheduled snapshot

Best fit
Consider for a one-time Microsoft Dynamics 365 / Odoo migration or a reporting need with an explicit freshness window.
Operating responsibility
Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose
Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.

Workflow scenarios and expected results

Contact sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Contacts or Contacts (res.partner) record needs a defined result in the other system.

  1. Start with Microsoft Dynamics 365 Contacts and Odoo Contacts (res.partner). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Resolve the organization relationship and any owner or consent references required by the destination.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test an email change, two records sharing an email, and a person associated with multiple organizations.

If it fails: Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

Customer invoice sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Quotes, Orders & Invoices or Invoices (account.move) record needs a defined result in the other system.

  1. Start with Microsoft Dynamics 365 Quotes, Orders & Invoices and Odoo Invoices (account.move). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Resolve the customer or supplier, account codes, tax, currency, and accounting period before posting.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.

If it fails: Determine whether a transaction posted before retrying. Follow the approved adjustment process for posted records.

Deal or opportunity process handoff

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Opportunities or Sales Orders (sale.order) record needs a defined result in the other system.

  1. Start with Microsoft Dynamics 365 Opportunities and Odoo Sales Orders (sale.order). Use the record-matching and field-ownership rules from your mapping worksheet.
  2. Map the customer and sales pipeline before the opportunity; map stage values deliberately.
  3. Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Repeat the approved handoff and verify that it locates the existing order; test a reopened deal without silently cancelling fulfillment.

If it fails: Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

Reconcile Odoo business records with Microsoft Dynamics 365

This is an evaluation scenario; connector and operation support require confirmation.

Starting event: A finance-owned record in Odoo needs operational visibility through Accounts or Contacts.

  1. Select Contacts (res.partner) or Sales Orders (sale.order) with the correct legal entity, period, and currency.
  2. Define a reporting relationship in Microsoft Dynamics 365; do not equate customer records, ledger accounts, and posted transactions.
  3. Decide whether the process only reports a financial state or requests an approved accounting action, and maintain a separate transaction ID for each action.

Expected result: Totals reconcile within the same entity/currency/window; a repeated handoff creates no duplicate financial transaction.

If it fails: Verify posting and settlement state before retrying. Use the approved adjustment path for already-posted transactions.

Initial load and acceptance testing

Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.

Contacts / Contacts (res.partner)

Test case

Test an email change, two records sharing an email, and a person associated with multiple organizations.

Expected result

The expected contact relationship is preserved with no duplicate action or unintended write.

Quotes, Orders & Invoices / Invoices (account.move)

Test case

Test a posted invoice, a partial payment, tax rounding, and a closed accounting period. Compare financial totals within the same entity and currency.

Expected result

The expected customer invoice relationship is preserved with no duplicate action or unintended write.

Opportunities / Sales Orders (sale.order)

Test case

Repeat the approved handoff and verify that it locates the existing order; test a reopened deal without silently cancelling fulfillment.

Expected result

The expected deal or opportunity relationship is preserved with no duplicate action or unintended write.

Quotes, Orders & Invoices / Sales Orders (sale.order)

Test case

Test a partially invoiced order, tax rounding, and a repeated handoff without generating another invoice.

Expected result

The expected sales order relationship is preserved with no duplicate action or unintended write.

Direction and permissions

Test case

Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.

Expected result

Only an approved, supported direction and permitted fields are written.

Freshness and reconciliation

Test case

Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.

Expected result

The process meets its agreed freshness target and reconciliation has no unexplained differences.

Failed updates, retries and recovery

Start with the failed record and the destination error, then inspect the source value, field requirements, and access.

Rejected or repeated contact change

Investigate

Inspect Microsoft Dynamics 365 Contacts and Odoo Contacts (res.partner), their IDs, and the destination error.

Next action

Hold ambiguous matches for review and reconcile the person ID before retrying; preserve the consent decision already recorded by its owner.

Rejected or repeated customer invoice change

Investigate

Inspect Microsoft Dynamics 365 Quotes, Orders & Invoices and Odoo Invoices (account.move), their IDs, and the destination error.

Next action

Determine whether a transaction posted before retrying. Follow the approved adjustment process for posted records.

Rejected or repeated deal or opportunity change

Investigate

Inspect Microsoft Dynamics 365 Opportunities and Odoo Sales Orders (sale.order), their IDs, and the destination error.

Next action

Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.

A record type or update is unavailable

Investigate

Check the Microsoft Dynamics 365 and Odoo connector guides, account permissions, and any operations marked On Request.

Next action

Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.

Source and destination disagree after a retry

Investigate

Compare current source values, destination validation, identity mappings, and any side effects already completed.

Next action

Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.

Read the Stacksync issues dashboard guide for retry and revert behavior.

Change detection and update delivery

How updates move between Microsoft Dynamics 365 and Odoo

See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.

Microsoft Dynamics 365 Odoo Direction requires confirmation

Detect changesIncremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.

Apply updatesConfirm that Stacksync can create or update the records you need in Odoo.

Odoo Microsoft Dynamics 365 Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Microsoft Dynamics 365.

Update timing and record limits
  • Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
  • Custom-entity change tracking must be enabled before incremental changes can be captured.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ

Microsoft Dynamics 365 and Odoo integration FAQ

Next step

Plan your integration with an engineer

Walk through your Microsoft Dynamics 365 and Odoo records, field mappings, and requirements with an integration engineer.