Two-way sync
Changes in Drift or Intercom instantly reflect in both systems. No stale data, no manual imports.
Keep Drift and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Playbooks, Meetings, Contacts, Conversations in Drift with Articles, Contacts, Companies, Conversations in Intercom in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Drift objects | Intercom objects | |
|---|---|---|
| Contacts Visitor and lead records created or matched from chat identities; the main CRM-sync object. | Companies Company records group contacts and carry plan and account attributes used in segmentation. | |
| Conversations Chat threads with status and participants; the center of Drift's data model. | Conversations Support and sales threads sync outward for analytics and CRM context. | |
| Messages Individual messages within a conversation, used for transcript and intent analysis. | Tickets Structured ticket records track issues alongside conversational threads. | |
| Accounts Company records used for account-based routing and targeting. | Data Events Behavioral events pushed in from product databases trigger messages and flows. | |
| Users Agents and sales reps who own conversations and meetings. | Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. | |
| Playbooks Bot flows that generate conversations and qualify visitors. | Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. |
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Drift–Intercom connection.
Changes in Drift or Intercom instantly reflect in both systems. No stale data, no manual imports.
Trigger automated workflows whenever Drift or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
Handle millions of events per minute without losing a single Drift or Intercom record.
Track your Drift ⇄ Intercom sync health, view errors, and replay failed events in one click.
Transform legacy EDI complexity into simple database interactions between Drift and Intercom.
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
Authenticate Drift and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Pick the Drift and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Yes. Stacksync provides a managed, real-time two-way integration between Drift and Intercom: authenticate both systems, choose the objects to sync (such as Drift's Contacts and Conversations), map fields visually, and changes propagate both ways in milliseconds — no code required.
Yes — Stacksync ships production-grade connectors for both Drift and Intercom. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
Change detection on Drift: Webhook events for new conversations, messages, and contact changes; polling for backfills. On Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
On the Drift side: Playbooks, Meetings, Contacts, Conversations, plus custom fields where Drift exposes them. On the Intercom side: Articles, Contacts, Companies, Conversations. Stacksync auto-detects both schemas and converts types between the two systems.
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
Common patterns for Drift and Intercom: Post-acquisition consolidation; Migration with a parallel run; Divisional or regional split. Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Securely connects to your systems with:
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Drift and Intercom.