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Support context enrichment
on every ticket

When a Zendesk ticket opens, a Stacksync Genie agent pulls live product usage from Postgres, billing from Stripe, and account health from Salesforce, then writes the context straight onto the ticket.

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Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Where support context goes missing

Three reasons agents start every ticket blind.

The data that resolves a ticket fast lives in five systems the agent can't see from Zendesk. They tab-hunt while the customer waits.

01 - Tab sprawl

Five tabs open before the first reply

To answer one ticket the agent checks Postgres for usage, Stripe for billing, and Salesforce for the account. Minutes go to context-gathering before they type a single word.

LATENCY
02 - Stale snapshots

The enrichment is a day old

Nightly syncs stamp account data onto the contact once a day. By the time a churn-risk customer opens a ticket, the health field is stale and the agent treats it as routine.

DATA QUALITY
03 - No judgement

Raw fields, no read on what matters

Even with data on the ticket, an agent has to interpret plan, usage trend, and open invoices. A static field dump tells them what is true, not what to do about it.

IDENTITY
PLATFORM

Six products. One Platform.
Replace many legacy vendors.

Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.

Start building now

Two-way sync

Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors.

Replaces:
Heroku Connect and Salesforce Data 360
Heroku Connect Salesforce Data 360

Workflow automation

Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands.

Replaces:
Workato and Boomi

AI Agents

Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code.

Natively available in:
Claude and ChatGPT and Gemini
Claude ChatGPT Gemini

Event queues

Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery.

Replaces:
Kafka and Amazon SQS and Confluent
Kafka Amazon SQS

Database hosting

Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation.

Replaces:
AWS RDS and Self-hosted databases
AWS RDS Self-hosted databases

EDI

Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables.

Replaces:
SPS Commerce and TrueCommerce
Start building now
Connectors

Every system the answer lives in, on one ticket.

Stacksync ships pre-built two-way connectors for the help desks, billing systems, product databases, and CRMs a Genie reads to enrich support, with masking and replay.

Help desk & comms
05
  • Zendesk
  • Intercom
  • Slack
  • Twilio
  • SendGrid
Billing & finance
05
  • Stripe
  • Chargebee
  • Recurly
  • QuickBooks
  • NetSuite
Product databases
05
  • Postgres
  • MySQL
  • MongoDB
  • Supabase
  • Firebase
CRM & analytics
05
  • Salesforce
  • HubSpot
  • Segment
  • Snowflake
  • Datadog
Custom Zendesk ticket fields, Stripe metadata, and your own usage tables are first-class, mapped without scripting.
Browse all 1,000+ connectors
SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

When does the enrichment happen?

On ticket open. The Genie reads live data from Postgres, Stripe, and Salesforce and writes usage, plan, and health onto the Zendesk ticket in seconds, before the agent starts typing.

Is the data live or a cached snapshot?

Live. The agent reads each source at open time over real-time connectors, so a churn-risk flag or a failed invoice reflects the customer's state right now, not last night's.

What does the Genie do beyond pasting fields?

It interprets the data: summarizes the account, flags overdue invoices and usage drops, and suggests a priority, so the agent gets a read on the situation, not just raw rows.

Can we control which fields are exposed to agents?

Yes. Field-level masking keeps card numbers and PII out of the ticket while still surfacing plan, balance, and health, in line with your access policy.

Coworkers laughing in front of a laptop in a casual office setting

Stop making agents hunt for context.
Enrich every ticket on open.

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