Salesforce 
HubSpot 
NetSuite 
Zendesk 
Microsoft Dynamics 365 Sales 
Dynamics 365 F&O 
Attio 
Pipedrive 
Zoho CRM 
Campfire 
Rillet 
Front 
Shopify 
Amazon Seller Central 
SendGrid Genie agents read each constituent 311 ticket and route it to the right department, system, and field crew across ServiceNow, Salesforce, and Tyler Technologies in real time, so requests reach the team that can actually resolve them.
A 311 request arrives as free text and has to find the one department, system, and crew that owns it. Manual triage is slow and wrong.
A pothole report typed in plain language gets misrouted by keyword rules. A Genie agent reads intent and location and routes it to the right department's system, not a catch-all queue.
Staff hand-classify and re-key each request into the owning system. The agent classifies, enriches, and creates the work order in real time, so the clock starts at submission, not triage.
Even routed correctly, requests strand between the CRM and the field-service system. Queued, replayable sync guarantees the work order reaches the crew's app, in order.
Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.
Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors.
Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands.
Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code.
Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery.
Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation.
Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables.
Stacksync ships pre-built two-way connectors for the 311 intake, department CRMs, work-order systems, and dispatch tools service requests run through, so Genie agents route, enrich, and create work in real time.
ServiceNow 
Granicus Salesforce 
Twilio 
Microsoft Dynamics 365 Salesforce Microsoft Dynamics 365 ServiceNow 
Postgres 
MongoDB 
Tyler Technologies 
SAP 
Oracle DB 
Workday Postgres 
Microsoft 365 
Microsoft Teams SendGrid 
Slack Twilio As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Securely connects to your systems with:
How does the agent decide where a request goes?
It reads the request text, category, and location, then routes to the owning department's system. Ambiguous requests are flagged for a human instead of dropped in a default queue.
Does the agent create the work order, or just route?
Both. Once routed, it creates or updates the work order in the owning system (Tyler, ServiceNow, SAP) in real time, so triage and ticket creation happen in one step.
What stops a request from getting lost before dispatch?
Every routed request syncs to the field-service or dispatch system with queued, retried, replayable delivery, so a work order never strands between the CRM and the crew's app.
Can we keep a human in the loop on routing?
Yes. Low-confidence classifications route to a reviewer, and every routing decision is logged and replayable, so you can tune the rules and audit where requests went.
