Real-time
Two-way sync
Changes in ServiceNow or Vitally instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
ServiceNow to Vitally integration — real-time, two-way sync
Keep ServiceNow and Vitally in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect ServiceNow and Vitally
Sync what happens in ServiceNow with the customer records in Vitally, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ServiceNow holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Service Catalog Requests, Configuration Items (CMDB), Users and Groups, Tasks in ServiceNow to Task, Note, Conversation, NPS Response in Vitally with bi-directional, real-time sync. Activity and record changes in ServiceNow update the matching contact or account in Vitally, and CRM data flows the other way wherever ServiceNow can store and use it.
Common use cases
- 01 Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
- 02 Keep CMDB configuration items aligned with asset inventories and cloud resource databases
- 03 Keep CS tasks and notes aligned between Vitally and ticketing or project tools.
- 04 Sync account health scores and lifecycle stages from Vitally into a CRM so sales sees churn risk before renewals.
Common sync patterns
Where ServiceNow handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Vitally, so sales sees open issues before the next call.
Where ServiceNow supplies contact or company data
Enriched fields land directly on records in Vitally, and refreshes keep them from going stale.
Where ServiceNow can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Vitally sync into ServiceNow, so people working there have the context without switching tools.
What you can sync between ServiceNow and Vitally
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| ServiceNow objects | Vitally objects | How this pairing syncs | |
|---|---|---|---|
| Tasks The base task table that incidents, changes, and requests extend. | Task CS tasks and follow-ups, readable and writable for workflow sync. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Problems Root-cause records linked to incidents, useful in cross-system reporting. | Conversation Customer conversations logged in Vitally; activity objects include parent object details in the payload. | Problems is specific to ServiceNow and Conversation to Vitally — each maps to any object or custom field on the other side. | |
| Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. | NPS Response NPS survey responses for account-health reporting. | Service Catalog Requests is specific to ServiceNow and NPS Response to Vitally — each maps to any object or custom field on the other side. | |
| Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. | Custom Trait Custom account and user traits for segmentation. | Configuration Items (CMDB) is specific to ServiceNow and Custom Trait to Vitally — each maps to any object or custom field on the other side. | |
| Users and Groups Sys_user and group tables synced with HR systems and identity providers. | Account Core customer account records with health scores and lifecycle traits; created, updated, retrieved, and listed via the REST API. | Users and Groups is specific to ServiceNow and Account to Vitally — each maps to any object or custom field on the other side. | |
| Knowledge Articles Support content that can be mirrored to help centers or search indexes. | User End users tied to accounts, including activity and custom traits. | Knowledge Articles is specific to ServiceNow and User to Vitally — each maps to any object or custom field on the other side. |
How changes propagate between ServiceNow and Vitally
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
ServiceNow Vitally Interval-based propagation
DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.
DeliveryEach detected change is written to Vitally through its API, with automatic retries and rate-limit backoff.
Vitally ServiceNow Sub-second propagation
DetectionVitally notifies Stacksync of record changes through webhook events. Incremental polling on updatedAt cursors.
DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
- Vitally: Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
What ships with ServiceNow ⇄ Vitally
Connect ServiceNow and Vitally for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ServiceNow–Vitally connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever ServiceNow or Vitally data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single ServiceNow or Vitally record.
Observability
Monitoring
Track your ServiceNow ⇄ Vitally sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between ServiceNow and Vitally.
How the ServiceNow and Vitally connectors work
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
Vitally
- Integration surface
- REST API with cursor-based pagination (sortable by createdAt/updatedAt)
- Authentication
- API key via Basic Auth; keys created in Settings -> Integrations -> REST API and individually revocable
- Change detection
- Incremental polling on updatedAt cursors; playbook-triggered webhooks can push events for near real-time updates
- Capabilities
- read · write · webhooks
- Rate limits
- Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
How it works
How to connect ServiceNow to Vitally — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate ServiceNow and Vitally with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
ServiceNow connected
Vitally
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the ServiceNow and Vitally objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · ServiceNow ⇄ VitallyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
ServiceNow VitallyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
ServiceNow and Vitally integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between ServiceNow and Vitally: authenticate both systems, choose the objects to sync (such as ServiceNow's Tasks and Problems), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the ServiceNow side: Service Catalog Requests, Configuration Items (CMDB), Users and Groups, Tasks, plus custom fields where ServiceNow exposes them. On the Vitally side: Task, Note, Conversation, NPS Response. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for ServiceNow and Vitally: Where ServiceNow handles support or shared inboxes; Where ServiceNow supplies contact or company data; Where ServiceNow can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Vitally, so sales sees open issues before the next call.
-
ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Vitally: REST API with cursor-based pagination (sortable by createdAt/updatedAt). Authentication: API key via Basic Auth; keys created in Settings -> Integrations -> REST API and individually revocable. Stacksync manages authentication, retries, and rate limits on both sides.
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ServiceNow: Sys_updated_on and sys_created_on columns exist on every table, giving a consistent basis for incremental extraction. Vitally: No native change-data-capture stream; incremental sync relies on updatedAt-sorted cursor pagination. Stacksync's field mapping accounts for these differences between ServiceNow and Vitally without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 390 integrations available for ServiceNow and Vitally.
Popular · 8 of 390
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ServiceNow ⇄ Apollo.io -
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ServiceNow ⇄ Close -
ServiceNow ⇄ Copper CRM -
Vitally ⇄ BetterContact -
Vitally ⇄ Zendesk -
Vitally ⇄ Campfire -
Vitally ⇄ Front
No integrations match .
