Skip to content
CRM

Intercom to Kommo integration — real-time, two-way sync

Keep Intercom and Kommo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Intercom and Kommo

Run Intercom and Kommo side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.

Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.

Stacksync syncs Conversations, Tickets, Data Events, Custom Data Attributes in Intercom with Users, Chats, Leads, Contacts in Kommo in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.

Common use cases

  • Push product usage events from an application database into Intercom to trigger onboarding and retention messages
  • Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
  • Replicate Kommo leads and contacts into a database or warehouse for reporting beyond built-in dashboards
  • Push web form and product signups into Kommo pipelines as they are submitted so messenger-based follow-up starts quickly

Migration with a parallel run

When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.

Divisional or regional split

Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.

Where both track pipeline: deal visibility across systems

Deal stage and value on shared accounts stay visible from either CRM.

What you can sync between Intercom and Kommo

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Intercom objects Kommo objects
Contacts A single contact model covers both users and leads, distinguished by a role attribute. Tasks Follow-up records keep rep activity consistent across systems.
Companies Company records group contacts and carry plan and account attributes used in segmentation. Notes Free-text and system notes attach context to synced leads and contacts.
Conversations Support and sales threads sync outward for analytics and CRM context. Custom Fields Per-entity custom fields hold data written from external databases and enrichment.
Tickets Structured ticket records track issues alongside conversational threads. Users Account users map lead ownership to people in other systems.
Data Events Behavioral events pushed in from product databases trigger messages and flows. Chats Messenger conversations from WhatsApp, Instagram, and other channels attach to leads and contacts.
Custom Data Attributes Typed custom fields on contacts and companies hold synced billing and usage data. Leads The central pipeline record; external signups and form fills sync in as leads.
What ships with Intercom ⇄ Kommo

Connect Intercom and Kommo for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Kommo connection.

Real-time

Two-way sync

Changes in Intercom or Kommo instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Intercom or Kommo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Intercom or Kommo record.

Observability

Monitoring

Track your Intercom ⇄ Kommo sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Intercom and Kommo.

How the Intercom and Kommo connectors work

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API

Kommo

Integration surface
REST API
Authentication
OAuth 2.0 with refresh tokens
Change detection
Webhooks on record add and update events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-account request rate limits
How it works

How to connect Intercom to Kommo — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Intercom and Kommo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Intercom connected
    Kommo connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Intercom and Kommo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Intercom ⇄ Kommo
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Intercom Kommo
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Intercom and Kommo integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Intercom and Kommo.

Popular · 8 of 386
All Intercom integrations All Kommo integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own