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Business productivity ⇄ CRM

Atlassian to Vitally integration — real-time, two-way sync

Keep Atlassian and Vitally in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Atlassian and Vitally

Sync what happens in Atlassian with the customer records in Vitally, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Confluence Spaces, Jira Issues, Jira Projects, Boards and Sprints in Atlassian to Organization, Task, Note, Conversation in Vitally with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Vitally, and CRM data flows the other way wherever Atlassian can store and use it.

Common use cases

  • 01 Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
  • 02 Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
  • 03 Mirror product-usage traits and NPS responses into a warehouse for retention and expansion reporting.
  • 04 Push billing and subscription changes from an ERP or billing system into Vitally to keep success playbooks accurate.

Common sync patterns

Where Atlassian can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Vitally sync into Atlassian, so people working there have the context without switching tools.

Where Atlassian handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Vitally, so sales sees open issues before the next call.

Where Atlassian supplies contact or company data

Enriched fields land directly on records in Vitally, and refreshes keep them from going stale.

What you can sync between Atlassian and Vitally

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Atlassian objects Vitally objects How this pairing syncs
Confluence Pages Documentation content readable and writable through the Confluence REST API. Task CS tasks and follow-ups, readable and writable for workflow sync. Confluence Pages is specific to Atlassian and Task to Vitally — each maps to any object or custom field on the other side.
Confluence Spaces Namespaces that scope page syncs and permissions. Note Account and user notes captured by success teams. Confluence Spaces is specific to Atlassian and Note to Vitally — each maps to any object or custom field on the other side.
Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. Conversation Customer conversations logged in Vitally; activity objects include parent object details in the payload. Jira Issues is specific to Atlassian and Conversation to Vitally — each maps to any object or custom field on the other side.
Jira Projects Containers that scope issues, workflows, and permissions for a sync. NPS Response NPS survey responses for account-health reporting. Jira Projects is specific to Atlassian and NPS Response to Vitally — each maps to any object or custom field on the other side.
Boards and Sprints Agile structures read to report on sprint contents and status. Custom Trait Custom account and user traits for segmentation. Boards and Sprints is specific to Atlassian and Custom Trait to Vitally — each maps to any object or custom field on the other side.
Issue Comments Threaded discussion synced into linked tickets in external systems. Account Core customer account records with health scores and lifecycle traits; created, updated, retrieved, and listed via the REST API. Issue Comments is specific to Atlassian and Account to Vitally — each maps to any object or custom field on the other side.

How changes propagate between Atlassian and Vitally

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Atlassian Vitally Sub-second propagation

DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.

DeliveryEach detected change is written to Vitally through its API, with automatic retries and rate-limit backoff.

Vitally Atlassian Sub-second propagation

DetectionVitally notifies Stacksync of record changes through webhook events. Incremental polling on updatedAt cursors.

DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Vitally: Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
What ships with Atlassian ⇄ Vitally

Connect Atlassian and Vitally for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Vitally connection.

Real-time

Two-way sync

Changes in Atlassian or Vitally instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Atlassian or Vitally data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Atlassian or Vitally record.

Observability

Monitoring

Track your Atlassian ⇄ Vitally sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Atlassian and Vitally.

How the Atlassian and Vitally connectors work

Atlassian

Integration surface
REST APIs per product (Jira Cloud and Confluence Cloud)
Authentication
OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
Change detection
Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
Capabilities
read · write · webhooks

Vitally

Integration surface
REST API with cursor-based pagination (sortable by createdAt/updatedAt)
Authentication
API key via Basic Auth; keys created in Settings -> Integrations -> REST API and individually revocable
Change detection
Incremental polling on updatedAt cursors; playbook-triggered webhooks can push events for near real-time updates
Capabilities
read · write · webhooks
Rate limits
Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
How it works

How to connect Atlassian to Vitally — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Atlassian and Vitally with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Atlassian connected
    Vitally connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Atlassian and Vitally objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Atlassian ⇄ Vitally
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Atlassian Vitally
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Atlassian and Vitally integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Atlassian and Vitally.

Popular · 8 of 390
All Atlassian integrations All Vitally integrations Browse all integrations
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