Real-time
Two-way sync
Changes in Atlassian or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
Business productivity
Atlassian to ServiceNow integration — real-time, two-way sync
Keep Atlassian and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Atlassian and ServiceNow
Stop re-entering the same information in Atlassian and ServiceNow: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Jira Projects, Boards and Sprints, Issue Comments, Attachments in Atlassian with Service Catalog Requests, Configuration Items (CMDB), Users and Groups, Tasks in ServiceNow in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- 01 Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
- 02 Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
- 03 Sync sys_user records with the HR system or identity provider so assignment groups stay accurate
- 04 Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
Common sync patterns
Where one tool produces events: mirror them in the other
Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
Where ServiceNow is where the team documents or plans: keep its data fed
Information that originates in Atlassian stays current in ServiceNow instead of going stale after a one-time paste.
Handoffs between teams
When work started in one tool continues in the other, the shared fields travel with it automatically.
What you can sync between Atlassian and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | ServiceNow objects | How this pairing syncs | |
|---|---|---|---|
| Users and Groups Assignees and reporters matched to identities in other tools. | Users and Groups Sys_user and group tables synced with HR systems and identity providers. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. | Confluence Pages is specific to Atlassian and Service Catalog Requests to ServiceNow — each maps to any object or custom field on the other side. | |
| Confluence Spaces Namespaces that scope page syncs and permissions. | Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. | Confluence Spaces is specific to Atlassian and Configuration Items (CMDB) to ServiceNow — each maps to any object or custom field on the other side. | |
| Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. | Tasks The base task table that incidents, changes, and requests extend. | Jira Issues is specific to Atlassian and Tasks to ServiceNow — each maps to any object or custom field on the other side. | |
| Jira Projects Containers that scope issues, workflows, and permissions for a sync. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | Jira Projects is specific to Atlassian and Knowledge Articles to ServiceNow — each maps to any object or custom field on the other side. | |
| Boards and Sprints Agile structures read to report on sprint contents and status. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | Boards and Sprints is specific to Atlassian and Custom Tables to ServiceNow — each maps to any object or custom field on the other side. |
How changes propagate between Atlassian and ServiceNow
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Atlassian ServiceNow Sub-second propagation
DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.
DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.
ServiceNow Atlassian Interval-based propagation
DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.
DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
What ships with Atlassian ⇄ ServiceNow
Connect Atlassian and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or ServiceNow record.
Observability
Monitoring
Track your Atlassian ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and ServiceNow.
How the Atlassian and ServiceNow connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Atlassian to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
ServiceNow
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and ServiceNow integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and ServiceNow: authenticate both systems, choose the objects to sync (such as Atlassian's Users and Groups and Confluence Pages), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Atlassian and ServiceNow: Where one tool produces events: mirror them in the other; Where ServiceNow is where the team documents or plans: keep its data fed; Handoffs between teams. Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
-
Atlassian: REST APIs per product (Jira Cloud and Confluence Cloud). Authentication: OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts. ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Stacksync manages authentication, retries, and rate limits on both sides.
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Atlassian: JQL supports querying issues by updated time, which gives polling syncs a reliable incremental cursor. ServiceNow: Every record is a row in a table identified by a sys_id GUID, and the Table API addresses standard and custom tables uniformly. Stacksync's field mapping accounts for these differences between Atlassian and ServiceNow without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Atlassian and ServiceNow records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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