--- title: "Support context enrichment - Stacksync" description: "A Genie agent enriches every Zendesk ticket with product usage, billing, and account health on open, pulled live from Postgres and Stripe, so agents skip the…" canonical: https://www.stacksync.com/use-case/support-context-enrichment last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) AI-enriched tickets in real time # Support context enrichment on every ticket When a Zendesk ticket opens, a Stacksync Genie agent pulls live product usage from Postgres, billing from Stripe, and account health from Salesforce, then writes the context straight onto the ticket. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo Where support context goes missing ## Three reasons agents start every ticket blind. The data that resolves a ticket fast lives in five systems the agent can't see from Zendesk. They tab-hunt while the customer waits. 01 - Tab sprawl ### Five tabs open before the first reply To answer one ticket the agent checks Postgres for usage, Stripe for billing, and Salesforce for the account. Minutes go to context-gathering before they type a single word. LATENCY 02 - Stale snapshots ### The enrichment is a day old Nightly syncs stamp account data onto the contact once a day. By the time a churn-risk customer opens a ticket, the health field is stale and the agent treats it as routine. DATA QUALITY 03 - No judgement ### Raw fields, no read on what matters Even with data on the ticket, an agent has to interpret plan, usage trend, and open invoices. A static field dump tells them what is true, not what to do about it. IDENTITY PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every system the answer lives in, on one ticket. Stacksync ships pre-built two-way connectors for the help desks, billing systems, product databases, and CRMs a Genie reads to enrich support, with masking and replay. Help desk & comms 05 - Zendesk - Intercom - Slack - Twilio - SendGrid Billing & finance 05 - Stripe - Chargebee - Recurly - QuickBooks - NetSuite Product databases 05 - Postgres - MySQL - MongoDB - Supabase - Firebase CRM & analytics 05 - Salesforce - HubSpot - Segment - Snowflake - Datadog Custom Zendesk ticket fields, Stripe metadata, and your own usage tables are first-class, mapped without scripting. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions about support enrichment. The four concerns every support and ops lead raises before letting a Genie touch the ticket. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### When does the enrichment happen? On ticket open. The Genie reads live data from Postgres, Stripe, and Salesforce and writes usage, plan, and health onto the Zendesk ticket in seconds, before the agent starts typing. ### Is the data live or a cached snapshot? Live. The agent reads each source at open time over real-time connectors, so a churn-risk flag or a failed invoice reflects the customer's state right now, not last night's. ### What does the Genie do beyond pasting fields? It interprets the data: summarizes the account, flags overdue invoices and usage drops, and suggests a priority, so the agent gets a read on the situation, not just raw rows. ### Can we control which fields are exposed to agents? Yes. Field-level masking keeps card numbers and PII out of the ticket while still surfacing plan, balance, and health, in line with your access policy. ## Stop making agents hunt for context. Enrich every ticket on open. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)