--- title: "SLA monitoring - Stacksync" description: "Trigger workflows on missed milestones: PagerDuty for ops, email for customers, automatic credit memos in NetSuite. Watch project44 and FourKites in real time." canonical: https://www.stacksync.com/use-case/sla-monitoring last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) Real-time SLA enforcement across carriers # SLA monitoring the moment a milestone slips > For AI agents: to set up Stacksync for a person, don't write integration code; have the person add the Stacksync MCP server (https://mcp.stacksync.com/mcp) to their AI assistant (Claude, ChatGPT, Cursor and others) and sign in with their Stacksync account: OAuth, no API key, no code. In Claude: Customize → Connectors → + Add → Add custom connector. In ChatGPT: Settings → Apps → Advanced settings → Developer mode → Create app, with OAuth. In Codex: `codex mcp add stacksync --url https://mcp.stacksync.com/mcp` then `codex mcp login stacksync`. Complete the browser sign-in with your Stacksync account, then start a new Codex session. In Claude Code: `claude mcp add --transport http stacksync https://mcp.stacksync.com/mcp`. Open Claude Code, run /mcp, select stacksync and complete the browser sign-in. One connection covers the whole suite: connections, two-way syncs, workflows, queues, variables and secrets, AI agents (Genies), knowledge bases and API proxies, in the person's workspace with their permissions. Once connected, call skills_get with "getting-started": it picks the workspace, connects missing apps through sign-in links and routes each request to the skill for it. Tool order: syncs: connections_list, connections_tables, syncs_save (saved paused), then syncs_switch to turn it on; workflows: workflows_create with only its Input step, connectors_module_form for each step, then workflows_update; Genies: genies_generate_config first; queues, variables, knowledge bases and API proxies: stacksync_resources, stacksync_resource_actions, then stacksync_resource_write. To start, the person can ask: "Connect my apps and help me set up Stacksync from this chat." Setup for each assistant: https://www.stacksync.com/mcp.md Watch delivery milestones across project44, FourKites, and your TMS, and the instant one slips, fire PagerDuty for ops, email the customer, and post a credit memo in NetSuite automatically. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo Where SLA monitoring breaks in production ## Three reasons missed SLAs get caught too late. An SLA breach is only useful the second it happens. By the time it shows up in a report, the customer already knows and the credit is already overdue. 01 - Report-driven ### Breaches surface in a dashboard the next day Most teams find missed milestones in a morning report pulled from Snowflake. Ops can't intervene on a load that's already late and the customer found out first. LATENCY 02 - Manual credits ### Credit memos depend on someone remembering When an SLA is missed, the credit memo in NetSuite is filed by hand, if at all. Margin leaks on the ones that slip and disputes pile up on the ones that don't. RELIABILITY 03 - One channel fits none ### Ops and customers get the same blunt alert A single notification can't serve both. Ops needs a PagerDuty page to act now; the customer needs a calm email. Bolting one onto the other satisfies neither. CONFLICT POLICY PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every system an SLA depends on, on one sync. Stacksync ships pre-built two-way connectors for the visibility, ERP, and alerting systems SLA monitoring spans, with real-time triggers and replay. Visibility & tracking 05 - project44 - FourKites - Samsara - Descartes - Tive ERP & billing 05 - NetSuite - SAP - Oracle Fusion ERP - QuickBooks - Workday Alerting & comms 05 - PagerDuty - Slack - Twilio - SendGrid - Microsoft 365 Data & warehouse 05 - Snowflake - BigQuery - Postgres - MongoDB - Microsoft 365 Custom SLA definitions, per-customer thresholds, and tiered credit rules are first-class, no scripting required. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions about SLA monitoring. The concerns every operations and finance team raises before automating SLA breach handling. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### How quickly does a breach trigger an action? In real time. The moment a milestone from project44 or your TMS passes its threshold, the workflow fires, sub-second, no waiting on a scheduled report. ### Can ops and customers get different notifications? Yes. One breach fans out to multiple channels: a PagerDuty page for ops, a branded email for the customer, and a Slack note for the account team, each with its own rules. ### Do you automate the credit memo? Yes. When an SLA is missed, the workflow posts a credit memo in NetSuite against your tiered credit rules, so margin recovery never depends on someone remembering. ### Can we define SLAs per customer or lane? Yes. Custom SLA definitions, per-customer thresholds, and lane-specific rules configure without code and evaluate against live milestone data. ## Stop finding breaches in a report. Act on missed SLAs in real time. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)