--- title: "Outage management - Stacksync" description: "Outage events from AMI and SCADA flow into your OMS, Salesforce, and customer comms in one real-time pipeline, with Genie agents triaging scope and drafting…" canonical: https://www.stacksync.com/use-case/outage-management last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) Real-time outage response, customer-aware # Outage management from first fault to restored When AMI last-gasp signals and SCADA faults arrive, Stacksync streams them into your OMS, Salesforce, and Twilio in real time, while a Genie agent estimates outage scope and drafts customer notifications. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo Where outage response breaks in production ## Three reasons outages outrun the systems tracking them. An outage hits metering, SCADA, the OMS, the CRM, and customer comms within minutes, and any lag widens the affected count. Here is where response falls behind. 01 - Siloed signals ### The OMS learns last AMI sees last-gasp and SCADA sees the fault, but the OMS hears about it only after a batch sync or a customer call. Crews mobilize late and the affected map is wrong from the start. LATENCY 02 - Manual updates ### The call center writes every notice by hand Agents type restoration estimates into Twilio and Salesforce one outage at a time. A Genie agent clusters the AMI and SCADA signals, estimates scope, and drafts the customer update for review. ORCHESTRATION 03 - Stale status ### Restored areas still show as out A crew restores a feeder but the OMS, CRM, and outage map don't all update. Customers in the clear keep getting outage alerts and the count never reconciles. RELIABILITY PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every system an outage touches, on one sync. Stacksync ships pre-built two-way connectors for the AMI, SCADA, OMS, CRM, and comms that outage management runs through, with replay, idempotency, and conflict policies. AMI & SCADA 05 - Itron - Landis+Gyr - OSIsoft PI - GE Proficy - Ignition OMS & GIS 05 - Oracle Fusion ERP - SAP S/4HANA - Esri ArcGIS - Schneider ADMS - ServiceNow CRM & care 05 - Salesforce - Microsoft Dynamics 365 - Twilio - SendGrid - Slack Analytics & warehouse 05 - Snowflake - BigQuery - Postgres - Microsoft 365 - Google Sheets Custom outage codes, feeder hierarchies, and your own customer notification schema are first-class, no scripting required. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions about outage management. The concerns operations and customer care teams raise before unifying outage signals into one pipeline. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### How fast do AMI and SCADA outages reach the OMS? Sub-second to a few seconds when the head-end and SCADA expose events; otherwise 1-60s on a poll. The OMS sees last-gasp and fault signals as they arrive, not after a customer calls in. ### What does the Genie agent actually do during an outage? It clusters AMI and SCADA signals to estimate affected scope and restoration time, then drafts the customer notification for Twilio and Salesforce. Your team approves before it sends, or you can auto-send for confirmed outages. ### How do you keep the outage map from showing stale status? Restoration confirmations sync two-way across the OMS, CRM, and map at once, so a restored feeder clears everywhere and the affected count reconciles instead of drifting. ### What happens to events during a major storm spike? Stacksync queues and replays with backoff, so a flood of last-gasp signals during a storm is processed in order without dropping outages or duplicating alerts. ## Stop tracking outages in silos. Detect, dispatch, and notify live. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)