--- title: "Incident-to-ticket sync - Stacksync" description: "Keep PagerDuty incidents and GitHub issues aligned with Jira, Zendesk, and customer notifications in real time, two-way, so on-call, support, and customers…" canonical: https://www.stacksync.com/use-case/incident-to-ticket-sync last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) Real-time incident sync, both ways # Incident-to-ticket sync one status, everywhere Sync PagerDuty incidents and GitHub issues with Jira, Zendesk, and customer notifications in real time, two-way, so engineering, support, and the customer all read the same status without anyone copy-pasting. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo Where incident updates fall out of sync ## Three reasons incident status never lines up. An incident lives in PagerDuty, the fix in GitHub, the customer view in Zendesk. Each tool tracks it separately, so status drifts the moment things move fast. 01 - Manual relay ### Support quotes a status that's already old On-call resolves an incident in PagerDuty but support is still telling customers it's open in Zendesk. The relay is human and lossy, so the customer hears the wrong thing. LATENCY 02 - Looping updates ### A two-way sync that echoes itself Mirror a PagerDuty status to Jira and back without loop detection and one update ping-pongs forever. Without field-level rules, comments and states overwrite each other on the bounce. CONFLICT POLICY 03 - Dropped notifications ### The fix ships, the customer never hears GitHub closes the issue but the Zendesk reply and status-page update never fire. When the notification step fails with no replay, the customer is left chasing a resolved incident. RELIABILITY PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every tool an incident touches, on one sync. Stacksync ships pre-built two-way connectors for the alerting, issue-tracking, support, and notification tools incidents flow through, with loop detection, conflict policies, and replay. Alerting & monitoring 05 - PagerDuty - Datadog - Slack - Twilio - SendGrid Issue tracking 05 - GitHub - GitLab - Jira - Atlassian - Microsoft 365 Support & customers 05 - Zendesk - Intercom - Salesforce - HubSpot - Segment Databases & warehouse 05 - Postgres - MySQL - MongoDB - Snowflake - BigQuery Custom Jira fields, PagerDuty incident metadata, and your own status taxonomy are first-class, no scripting required. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions about incident-to-ticket sync. The four concerns every on-call and support team raises before mirroring incidents across their tools. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### How do you stop status from going stale across tools? Two-way sync mirrors state in real time, so a PagerDuty resolve updates the Jira issue and Zendesk ticket in seconds. Support quotes the live status, not a human relay. ### How do you prevent sync loops between systems? Loop detection and field-level conflict policies stop a mirrored update from echoing back. Each field has a source-of-truth rule, so comments and states merge instead of ping-ponging. ### Do customer notifications fire reliably? Yes. The notification step queues and retries, and every event is replayable. If a Zendesk reply or status update fails, it sends once the system is back, so customers stay informed. ### Can we map our own status and severity fields? Yes. Custom Jira fields, PagerDuty severities, and your own status taxonomy map in the visual mapper alongside standard fields and sync the same way. ## Stop relaying incident status by hand. One live status across every tool. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)