--- title: "Field service dispatch - Stacksync" description: "Trouble tickets and work orders route to ServiceMax with crew availability and asset history attached, two-way, so the right crew reaches the right asset in…" canonical: https://www.stacksync.com/use-case/field-service-dispatch last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) Real-time dispatch with full asset context # Field service dispatch to the right crew, first try Stacksync routes trouble tickets and work orders from Salesforce and your OMS into ServiceMax in real time, two-way, attaching crew availability, certifications, and asset history from SAP S/4HANA and OSIsoft PI. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo Where field dispatch breaks in production ## Three reasons crews show up without the full picture. A dispatch pulls the ticket, the crew roster, certifications, and the asset's repair history from four systems. When any one is stale, the truck rolls blind. Here is where it goes wrong. 01 - Blind routing ### Tickets route on yesterday's roster ServiceMax assigns work off a crew list synced overnight. By morning the crew is already on another job or lacks the certification the asset needs, and the ticket bounces back. DATA QUALITY 02 - Missing history ### The crew arrives without asset context The work order lands without the asset's prior failures from SAP S/4HANA or OSIsoft PI. The crew diagnoses from scratch, orders the wrong part, and schedules a costly second visit. IDENTITY 03 - One-way push ### Field updates never reach the office Crews close work in ServiceMax but status, parts used, and asset readings don't flow back to Salesforce and the ERP. Billing, inventory, and the next dispatch run on stale data. RELIABILITY PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every system a dispatch touches, on one sync. Stacksync ships pre-built two-way connectors for the CRM, field service, ERP, and historians that dispatch runs through, with field-level conflict policies and replay. Field service & CMMS 05 - ServiceMax - Maximo - ServiceNow - Salesforce Field Service - Oracle Fusion ERP CRM & ticketing 05 - Salesforce - Microsoft Dynamics 365 - Zendesk - Slack - Twilio ERP & HR 05 - SAP S/4HANA - NetSuite - Workday - Microsoft Dynamics 365 - Oracle Fusion ERP Asset data & analytics 05 - OSIsoft PI - Snowflake - BigQuery - Postgres - Microsoft 365 Custom certifications, asset histories, and your own work-order schema are first-class, no scripting required. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions about field service dispatch. The concerns dispatch and field service teams raise before routing tickets with full asset context. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### How does dispatch see live crew availability? Crew rosters, certifications, and current assignments sync from Workday and the ERP into ServiceMax in real time, so routing reflects who is actually free and qualified, not last night's list. ### Can asset history travel with the work order? Yes. Prior failures and readings from SAP S/4HANA and OSIsoft PI attach to the ServiceMax work order, so the crew arrives knowing the asset's history and brings the right part. ### Do field updates flow back automatically? Yes. Status, parts used, and asset readings sync two-way from ServiceMax back to Salesforce, the ERP, and the historian, so billing, inventory, and the next dispatch stay current. ### How fast does a new ticket reach the field tool? Sub-second when the CRM or OMS exposes webhooks; otherwise 1-60s on a poll. A trouble ticket reaches ServiceMax while it is still urgent, not on a batch. ## Stop rolling trucks twice. Dispatch with full context live. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)